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It Support

Las Vegas, Nevada, United States
25 hourly
March 17, 2019

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To utilize my **+ years in the IT field, for a position in a level 3 or 4 Support; NOC; or Data Center, where I can be an asset and can reach my full potential.



CISCO; DCSE (DELL); HP; Lenovo; IBM I; P; Z; System X; Power 8; Flash System; & Blade

IBM Certification for Systems services representative maintenance course

CCT Data Center (CISCO) CCT Routing & Switching (CISCO) IBM

Cisco networking academy. Clearlake community college. CCNA certification 1998


Server:, I; P; System X; Power 8; Flash System; & Blade

OS: Fedora Linux; Ubuntu Linux; Microsoft Windows; Microsoft Exchange 2003;

Application/Function: MS Office Suite 365; Microsoft Active Directory; Symantec Backup Exec function; Site Recovery manager function; VPN and Remote Servicing; Ghosting and deployment; Firewalls; Spiceworks. I have worked level 3, 4 tech support for Apple & Ibm.

Hardware: Cisco UCS Certified. Cisco Switches, Cisco Routers, Wireless (APs), Shoretel and Avaya VOIP, NetApp SAN, IBM IOS, System I, P, X, Z (Mainframe), CISCO (CCT), NETAPP ASE 1 and 2, Dell, HP pro-curve, Lexmark, Lenovo, Brocade,

Basic Windows Server 2008 - 2012, Windows Terminal Server 2008, Citrix HP Hardware, I am also Multi vendor Route Switch Certified, I start school 4-8-2019 for COMPTIA A+,Network+ Security+ it will be 4hrs a day 4days a week


Acuative: Field Engineer 2 (3/18 – 10/18)

System/network installs, configuration, troubleshooting, site survey’s

Installation of networking hardware including routers, switches, and WAP’s

Installation and of telephony equipment and Very basic circuits work.Hardware break/fix support for Cisco UCS servers and Nexus switching equipment. Installation and support of retail technology systems – POS, Digital Signage, and Video Surveillance Systems Basic circuit extensions Site surveys and site audits, stocked company vehicle, inventory, and tools to departmental standards Accurately and timely submission of all job-related documents and deliverables Top Notch customer service on every call


Evotek: IT specialist /Network Admin (06/01/2017-10/11/17)

Consulting role supporting mining client with 225 users.

Set-up/remove user profiles in active directory. Add/remove workstations, laptops and other equipment. Setup and break-fix PCs & Laptops. Install/configure/update and troubleshoot hardware, software, O.S. Provide support services for end-users, improve efficiency. Order spare parts in case of breakdowns. Suggest programs and upgrades. Advise management on implementing new technologies. Identify security concerns and provide solutions. Oversee software/hardware of a computer network system using server technology. Keep a detailed inventory of equipment and log the existence of software licenses. Reconfigure and/or expand switches and routers. Troubleshoot/ problem-solve network and outside technology including VPN and remote servicing. Create images with ghost and deployment on a refresh cycle. Firewall setup. Level 3 Help Desk/Spiceworks.

IBM: System Service Representative (09/2013 – 01/2017)

on-site installation & repair of IBM and multi-vendor systems and components, including hardware, networking products, software, operating systems. I was the primary technical interface to my clients for the coordination of hardware and/or software support and delivery of operational services as required. I also advised clients of preventive actions, configuration, operation and environmental factors which may impact product performance or impair the client's IT operation.

Sometimes I would perform services activities such as systems assurance, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products. I was accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, I was the IBM technical interface to clients and managed the situation until the problem was fixed. I worked in both consumer homes or enterprise environments. Target revenue focal back.

Barrister Global Services Network: Break Fix/ Field Technician (7/2010 - 4/2013)

Consulting role supporting Retail, Local Offices, 97 users.

Prompt and accurate documentation of all service work orders. Itemized record of all replaced/installed parts and equipment. Break-fix for networking on small or large scale. Parts replacement; general up-keep; troubleshooting and repair. Firm-ware upgrades.


OASIS: (5/2006-7/2010)

Grounds Keeper. One on One Peer Counselor and Sobriety Skills. Helping men with Re-entry Skills for finding stable employment.

Reno Mobile Computers: Network Technician (2/2002 - 5/2006)

Consulting role supporting: Private partys and Small local businesses, 81 users.

Customer service and Field Technician. Hardware and software and troubleshooting PC’s, and Laptops. Virus removal, spyware removal. Provided Network management and support. Installed and set up network security as well as Internet and E-mail setup.

BancTec: Break Fix/Field Technician (1/2001 - 2/2002)

Consulting role supporting: Very small local businesses, 50 users.

Break Fix technician for Dell; provided support for computers, laptops, printers etc. Replacement of faulty parts, as well as hardware and software upgrades and setup. Home wireless setup. Printer repair of software and hardware components and parts.

Wells Fargo bank: Network engineer (2/1998 - 1/2001)

Consulting role supporting: On the team supporting 5000 users.

Monitoring network performance and ensure system availability and reliability. Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS). Performing network & system upgrades including service packs, patches, hot fixes and security configurations.

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