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Customer Service Administrative Assistant

Brampton, Ontario, Canada
March 17, 2019

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*** ****** ****, *********, **, N2A1T8 514-***-****


“Service Excellence” ... is a personal mantra that has become a career hallmark over 10+ years of shaping high-functioning work environments that exceed customer expectations. A motivated, compassionate, and dependable customer service specialist is eager to boost customer satisfaction and provide administrative support in a challenging new role. Ensures smooth operations from start to finish by effectively budgeting time and maintaining a high degree of organization. Cultivates strong relationships and upholds professional correspondence with all parties. Seeks to understand the big picture while also maintaining awareness of small details to oversee quality assurance. Brings bilingual capabilities; able to seamlessly switch between English and French. AREAS OF EXPERTISE

High-Impact Customer Service

Reception / Clerical Support

Office Administration

Phone & Email Etiquette

Scheduling & Appointments

Data Entry & Inventory Control

Manual & Electronic Filing

Organization / Workflow Efficiency

Cash Handling & Balancing

Photocopying, Scanning & Faxing

Mail Sorting & Distribution

Online Research & Report Preparation


Customer Service Representative, Ducci Fine Jewelers, Pincourt, QC 2006 - 2018 Served up to 25 customers a day with care and enthusiasm. Asked customers probing questions and listened to answers intently to understand their desires and make appropriate recommendations. Kept abreast on new products and seasonal trends; regularly modifying displays to showcase most enticing products. Made it a personal challenge to exceed month-over-month sales numbers.

Brainstormed ideas for promotions each month, such as discounts for customers who made referrals and above-market store credit for scrap gold. Promotional tactics successfully attracted new and returning customers.

With diminishing in-store traffic, made recommendation to modernize the business with an online store that could ship world-wide. Owner launched e-commerce plaform and realized a 7% sales increase in year 1, and a further 10% in year 2.

Assisted a customer who did not speak English or French by leveraging Google Translate. Customer was appreciative of top- tier service when no other store had served him, which resulted in a substantial sale.

Determined new product prices and entered inventory into the system with meticulous attention to detail. Conducted an inventory audit on thousands of items twice a year with 100% accuracy every time. Secretary, Magnolia Landscaping, Ile Perrot, QC 2010 – 2016 Referred to this position to assist owner with customer relationship management strategies. Called up to 50 customers a week to quote projects and schedule services. Monitored weekly flyers to get the best prices on materials.

Identified each landscaper’s strongest skills and scheduled jobs accordingly. Skills-based scheduling enabled jobs to be done more efficiently and with higher customer satisfaction; and freed up time to schedule additional services each week. Receptionist, Ile Perrot Toyota, Pincourt, QC 2011 – 2012 Responded to up to 100 calls, 100 emails, and 50 walk-ins each day to schedule appointments and provide service information. Took initiative during slow periods to assist other departments with continuous improvement projects.

Reorganized filing system by colour-coding each vehicle’s year which increased efficiency in the accounting department.

“Kindness is being somebody who makes everybody feel like a somebody.” – Robby Novak Great customer service is all about creating a welcoming experience that makes each person feel good about them self!

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