Edmonton, Alberta, T5G 2H8
Email: email@example.com 05 March 2019.
Human Resource Service,
Alberta Boot Company
RE: Customer Services Officer
I wish to submit my resume for the above-mentioned position. I gained experience in a challenging and fast-paced banking environment. My customer service skills are excellent with tactful conversations at all times.
I am a team player, dynamic, innovative & punctual. My skills are excellent in communication, self-management, professional skills and strong internal drive.
My skills are excellent in Communication, Organization, Interpersonal, Problem- solving and Time management. I consider myself to be self-motivated, initiative & creative thinker that leads to quality service for customer’s expectation. Punctuality, excellent attendance with the ability to work under pressure gave me the edge over the rest at all times. I have demonstrated adaptability and flexibility in an ever-changing environment. I thrive in entrepreneurial spirit and by making a difference for the client’s daily financial transaction goals.
I have experience in lending, with all credit products & investments. I have lending in mortgage from Oct 2017 to end of Jan 2018, over 01.80 million. And my pipeline until the end of May is 01.50 million. I understand policies, procedures and processing systems. I also have experience in drafting letters for clients and payout for consolidation loan payments with transfer- in mortgages. I seek new ways to learn, grow and trust by leaping out of my comfort zone.
Since I possess the above mention qualities and skills, I am confident that I will be an active and progressive member of your team. This is the kind of commitment I have been waiting for. I am Reliable and Observant. I welcome this opportunity, to further discuss my suitability, during an interview arranged at your convenience. Thank you for your time and attention.
11333 103 Street NW, Edmonton, Alberta, T5G-2H8
WORK OBJECTIVE: Customer Services Officer
Excellent Communication with Customer Service, gave me a very challenging environment to be able to multi-task. Strong experience in Planning, Positive attitude, Initiative, Interpersonal skill, Adaptability, Coordination, excellent Attendance with Punctuality, will to succeed and able to work under pressure in a very competitive industry. Demonstrated excellent problem-solving skills possess time management skills and solid organizational skills. I am capable of working independently and in a team as well. And I also have knowledge of WHIMIS. I have proficiency in Word processing, Microsoft Office, Internet, and Email as well. I graduated successfully from Investment Funds Institute of Canada, IFSE Institute in Canadian Investment Fund Course with a grade of 81% Certificate program.
RELEVANT WORK EXPERIENCE
Credit Officer I - Administration 2018 July to December (contract)
TD Canada Trust.
As a Credit Officer I, print and enter funding application forward by Right-fax
& email from Branch Representative into “E-tacking” and in “Credit-Link”.
One’s complete accordance with the bank guidelines, the applications are
Hand over to team leader to be checked & distributed to the underwriter.
Call partners for information of the client’s application requirement.
Financial Services Representative 2016 June to 2018 Jan
CIBC Securities Inc.
Open an account for clients and provided relevant need base advice to clients regarding the financial goals and their priority needs. Introduction to credit facilities as credit cards, the line of credits, loans, mortgages. With investments such as, RRSP /RESP /TFSA /GIC/ MF/ Special-rate saving accounts and self-managed Investor Edge accounts. When communicating with clients translated financial terms into easy to understand words.
The clients were educated with the mobile application for handheld devices along with internet and telephone banking for clients daily interactions. Demonstrated the banking software application, on ATM for clients as easy to access new functions are added on. Pro-actively contact clients by phone, Email, and face to face meetings for promoting products and services best suited for clients.
Senior Customer Service Representative 2006 to 2016 June
BMO Bank of Montreal, Edmonton
Assist the customer as a teller, Order cash & coin
Filling Customer information/records, answering incoming calls, emails
Transfer documents, letters to head office by the internal mail bag
Promoted products and services best suited for customer
Train new CSR in customer transactions, on teller system data entry
Workstation balancing, general entry with ledger entry
Received “The Best of the Best” performance award in 2009, 2010 & 2013
Royal Alexandra Hospital 2008 Casual - current
Patient Food Services
As a server, I am formulating Diet changes as requested by a dietary clerk.
Delivery of food trays, snacks and water to patients in assigned units and
Re-stock the assigned nourishment center according to the order sheet.
Customer Representative – Recovery 2004 & 2005
Contacting, the BELL Canada, clients for payments due, as for recovery.
If the client is unable to make the full payment, negotiate for a payment plan.
Payment plans are monthly, bi-weekly and weekly as for the client’s choice.
Payments by debit/credit card, draft/money order and bank payment.
Customer Help Desk / Receptionist 2004 & 2005
CLEGG Campus Marketing,
Ensured all applicants credit information entered, updated correctly in order
for the credit process on the system
Responsible for answering the multi-line switch-board and deal with the
Perform inventory & purchase orders with Account payable & receivable
Data entry for payroll, document filling & bookkeeping
Performed various office and clerical duty
Sales & Marketing Executive 1998 to 2003
TNT International Express,
Developed and maintained customer service and sales
Maintained customer relations and assisted clients with products and services
Educated customers with the export procedure
Quoted rates, coordinated and handled the operational functions
Maintained service quality standards, carried out sales and evaluation visits
Handled customer complains
EDUCATION & TRAINING
BSL-CP(C) – Heart & Stroke Foundation 2018
Canadian Investment Course – IFSE Institute 2015
Nursing Aid Certification – Nor-Quest Collage 2013
Manager in Training Certificate - Aitken Spence and Company 2003
Self-Motivation/ Development/Improvement for 2003
Positive results & outstanding leadership – CENLEAD
Completed a workshop on Microsoft Word & Microsoft PowerPoint 2000
International Business Systems Overseas (PVT) Ltd
Diploma in Computer System Analysis and Design 1998
High School 1995