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Customer Service Data Entry

Las Vegas, NV
March 06, 2019

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Stephanie Dicke


Qualification Summary

Seasoned case worker with over 10 years of experience

Handling situations with professionalism

Able to interview, hire, and train individuals

20 years working in customer service

Managing a staff of over 10 employees

Proficient in Microsoft word and excel

Over 15years experience in office procedures and practices

Work Experience

State of Nevada Neon Unit 2018-Present

Interviewing Clients

Keep daily log of client activities,

Monthly contact with client to review their progress

Preparing hardships

Staffing sit outs for clients reaching different areas of assistance

Issuing supportive services

Assisting clients in becoming self-reliant

Various paperwork duties, such as record keeping, mailing letters, making case notes

State of Nevada Child Support 2018- 2018

Maintained 100% accuracy

Maintained 100% timeliness

Assisted other states with child support questions, policies, and issues with jurisdiction

Attended monthly meetings for Child Support Guideline Committee at LCB

Completed minute notes

Allen County Department of Job and Family Services 2007- 2017

Eligibility Referral Specialist II (ERSII)

Maintained a 95-100% eligibility rate

Received letters and card from clients, thanking me for my compassion

Conducting phone interviews and meeting in person with clients

Recognized for teamwork

100% timeliness

Family Video 2004- 2007

Store Manager

Cut theft from 75% to less than 25%, within first month

Created a training manual for all new staff, which was used company wide

Improved video game rentals by 51% within first year

Received Golden MIT Award for training store Managers

Helped open a new store in Wapakoneta and Delphos

Trained staff to work at all 3 Lima locations

Nominated for the Charlie Hoogland award for customer service

Stephanie Dicke


Professional Skills

Customer Service Faxing

Multi-line Phones Loss Prevention

Data Entry Training

Typing Interviewing

Filing Auditing

Office Management Inventory

Scheduling Payroll

Personal Skills

Friendly Professional

Timely Dedicated

Great Attendance Organized

Self-Motivated Team Player

Goal Orientated Multi-tasking


Kelly Wright 419-***-****

Ronda Davis 419-***-****

Joy Tomlinson 775-***-****

Amy Corno 702-***-****

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