Dan Harrold

* ******** ** ******, ** *****

774-***-**** ac8j90@r.postjobfree.com

OBJECTIVE: A position that allows me to use what I have learned in my past job experiences and my education to succeed in the area of IT. Computer Skills:

OS: Windows XP-10 Mac OS 7-X, IOS 12,Windows Server 2000-2012, Linux, Chrome OS, Exchange Server 2003-2010,

Hardware: P.C., Macintosh, IOS, Android

Applications: Microsoft Office 95-16,Office365, Oracle, SAP, SQL Server Ticketing: HEAT Call Tracking, Peregrine Service Center, Track-IT, Remedy, Unified Service Desk, Spiceworks, Salesforce, OTRS Networking: Ethernet, Wireless LAN, VPN

Experience:

8/2018-Present Integrity Learning Solutions Marlboro, MA Network Security Engineer

● Provide first level customer support via telephone, email, and internal work orders.

● Monitor alerts for all customers generated by ILS services and systems using PRTG Monitoring

● Onsite installation of new equipment and/or services when necessary.

● Build and maintain rapport with customers by examining complaints, identifying solutions, and suggesting improved methods and techniques

● Document service and installation actions through logs and reports.

● Provide feedback for system and process improvements.

● Frequent in-state travel to customer sites.

● Obtained Sophos Certified Engineer Certification

● Maintenance of Sophos, Palo Alto, and Sonicwall Firewalls

● Configuration and Install of Aruba Switches

5/2017-8/2018 RHT/Crabtree & Evelyn Woodstock, CT

System Administrator

● Responsible for assigned systems to ensure the effective operation of these systems to support business requirements. Ensure all operational, administration, security and maintenance requirements are met for these systems.

● Act as main contact for IT operations for assigned business units.

● Evaluate systems and IT operational requirements for assigned business units and establish plans to ensure systems operate effectively. This includes; determine needs, assess capital requirements, feasibility and cost, Evaluate application modifications and upgrades to determine usefulness and compatibility with existing network and Microsoft operations systems. Implement plan once approved.

● Perform installation of new software applications and network-based applications to support business unit needs.

● Develop system and network documentation and procedures for assigned systems.

● Participate in the development of security policies. Participate in the implementation of these polices. Maintain user accounts, folders and security for the network servers.

● Participate in the development of new backup systems and disaster recovery procedures to ensure that the systems are protected at all times. Responsible for the implementation of these procedures. Once implemented ensure that we continue to remain protected by conducting a regular review and update as necessary.

● Interface with other segments of IT to maintain company compliance with mandated requirements such as PCI.

● Ensure that security measures for systems are monitored, maintained and up to date. Analyze security data and report any suspicious activity.

● Assist the global network manager with system standards, policies and procedures when needed.

● Provide high level - system support if items are elevated from the help desk. Including but not limited user needs, trouble shoot data related problems associated with the POS system.

● Provide user support to all locations in the US, Canada and UK and other countries when needed.

● Work on assigned projects ensuring timely delivery, implementation and problem resolution.

● With minimal supervision, troubleshoot, trace, and repair connectivity problems from the jack to the Patch/PBX panels in both LAN/WAN and Telecom environments.

11/2013-5/2017 Alphagary/Mexichem Corporation Leominster, MA PC Support/System Administrator

● Assist 450 Alphagary users in 3 locations with hardware and software problems related to desktops, laptops, printers.

● Open, track, close trouble tickets by phone and email.

● Provide data center support for Alphagary.

o Schedule daily and weekly backups using Symantec Backup Exec.

– Maintain Tape Storage and Tape rotation.

o Monitor and manage servers for Alphagary.

o Manage Network User Accounts Using Active Directory o Manage Alphagary’s Microsoft Exchange Server 2010 and Office365

● Provide Android, IOS, and Windows Phone Support to All Alphagary Employees

● Serve as backup to IT Manager.

● Manage Avaya Telephone System

● With minimal supervision, troubleshoot, trace, and repair connectivity problems from the jack to the Patch/PBX panels in both LAN/WAN and Telecom environments.

7/2008-11/2013 Candela Laser Corporation Wayland, MA Sr. Desktop Support Specialist

● Assist 1500 Candela users worldwide with hardware and software problems related to desktops, laptops, printers.

● Open, track, and close trouble tickets using Spiceworks Ticketing System.

● Provide Data Center Support for Candela (Monitoring and Upgrading Servers, Scheduling Backups using Symantec BackupExec, Maintain off-site Tape Storage through Iron Mountain).

● Provide complete Blackberry, Android, IOS, and Windows Phone Support to All Candela Employees.

● Setup and Troubleshooting of the Microsoft Lync VoIP Phone System.

● Serve as backup to IT Manager.

● Manage Network User Accounts Using Active Directory

● Manage Candela’s Microsoft Exchange Server 2010

● Manage Candela’s 3 VMware EXI VM Servers

● Provide 24/7 After-hours Support to Candela Employees via Phone and Remote- control tools.

● Provide Networking Support for Candela Corporate Headquarters 11/2006-5/2008 Addecco/Thermo Fisher Scientific Waltham, MA Sr. Helpdesk Analyst

● Support of other IT Analysts located at other TFS locations around the world.

Assisted in Network and Telecom troubleshooting support for TFS Corporate and Global Helpdesk.

● Provide 24/7 On-Call VIP Support for high level executives right up to the CEO.

● Use of Track-it and Unified Service Desk Helpdesk Software.

● Use of Citrix Go-to Assist Software for remote troubleshooting

● Help support setup of all A/V Equipment in local conference rooms and remote sites.

● Manage Corporate Blackberry Enterprise Server

● Manage Tape Backups for Global Data Center using Symantec BackupExec

Provide Server Support for Global Data Center

2/2006-7/2006 Adecco/Staples Inc. Framingham, MA

Network Engineer

Provide support of the Staples Network Infrastructure. Support and maintenance of older Nortel/Bay Networks ARN Routers. Responsible for supporting the upgrade of Staples network infastructure in its 2700 stores.

Support of Staples subcontractors hired to perform cabling of new network upgrade.

Creation of VLANs on new Cisco Switches to separate Copy Center devices from the rest of the store infrastructure.

11/2005 – 1/2006 Volt Services/ SAIC Hanscom AFB, MA Information Engineer

TS Clearance Reactivated

• Under the direct supervision of the Help Desk Supervisor and the Help Desk Manager, assist to solve hardware and software issues for the user 66th Medical Group community as well as working in a team environment.

• Perform direct technical work under direct supervision, to install, operate, maintain, troubleshoot, and repair IT systems, devices, components, software, end-user devices and connectivity. This includes, but is not limited to, desktop PC’s, laptops, scanners, printers, MS Windows XP and MS Office 2002/2003..

7/2005 – 11/2005 Various Contract Positions

Short term contract positions through several agencies that consisted of PC upgrade and deployment. This involved backing up the user’s files to the server, removing the old PC, deployment of the new one, copying users files back to the new pc, and then checking for proper configuration. Finally, I installed the needed applications and printers. Deployments ranged from 10 to 500 new desktops and laptops.

Contracts with companies such as: New York Life, TD Bank North, Tencorp, CompuCom, GenTech.

1/2002 - 7/2005 Framingham State College Framingham, MA Student Helpdesk Analyst

Troubleshoot Problems over the phone, remotely, and in person. Troubleshoot and Repair College and Student - Owned PCs (desktop/laptop) Install and upgrade Common Software used by Students, Faculty, and Staff Help respond to network outages in all Campus Buildings. Use of Norton Ghost for imaging

Repaired and upgraded Dell Dimension/Optiplex PC's and Inspiron/Latitude Laptops

SMS for Remote Troubleshooting

Maintained Citrix Metaframe Clients

Helped Manage Norton Antivirus Corporate Edition Server Help maintain Student Software Server.

Help support Multimedia -Enhanced Classrooms.

Setup and help maintain Redhat Linux Desktops for Computer Science Department use.

Experience creating user accounts in Active Directory I assisted in deployment of 1500 new desktops for the college. This involved creating the image from scratch using Ghost, installing any required applications, and then using sysprep to have it join to the domain. I setup a ghost multicast server to image the new desktops. Education:

6/1997 Assabet Valley Regional Technical H.S. Marlboro, MA Graduated with a Diploma and Vocational Certificate in Building Management

12/2001 Quinnsigamound Community College Worcester, MA Completed Associate in Science in Computer Information Systems

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