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Administrative Assistant, Executive Assistant, Office Manager

Scottsdale, Arizona, United States
$40K/year ($20/hour)
February 13, 2019

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Susan Cullen Scottsdale, AZ 480-***-****


Over 15 years of responsible corporate and small business experience as an Administrative professional with a proven record in the areas of office operations (including benefits administration, payroll processing, and hiring logistics), accounting, project coordination, and customer relations. Strong organizational abilities combined with excellent interpersonal, communication, and technical skills which allows me to work effectively with employees at all levels, including C-level Executives (Presidents, CFOs, and CEOs) in different industry environments.

Core Competencies:

MS Office: Word, Excel, Outlook, PowerPoint, Access, Publisher and Visio

Databases:, RedTail Tailwag, WebOps, Oracle and ACT!

Other Software Proficiency: QuickBooks, NetDocs, Adobe Acrobat, Illustrator, Project and Foxit PhantomPDF

Strengths and Skills:

Highly organized, detail-oriented, flexible and adaptable to various work environments

Trouble-shooting and problem solving

Critical thinking and data analysis

Proactive, self-motivated, able to work independently with little or no supervision

Strong Math and PC software skills using MS Office (Outlook, Word, Excel, PowerPoint and Access)


Lamson Business College, Tempe, AZ Accounting and General Business

Lesley College, Cambridge, MA B.S. Special Education

Professional Experience:

WestPac Surgical, Customer Service Associate / Account Specialist Lay-off Dec 2017 – Jan 2019

Provided phone support for inquiries from Sales Reps and Hospital Customers regarding orthopaedic orders

Engaged, interacted, and responded in a prompt, accurate, courteous & professional manner to create positive and successful business relationships with customers and Surgical Sales Reps in the Metro Phoenix market

Processed all customer orthopaedic orders on WebOps using efficient work practices to meet daily deadlines

Diligently followed up with customers for purchase orders to maintain a low Accounts Receivable Aging

ICW, Administrative Assistant /Financial Operations Research Assistant Dec 2015 – Nov 2017

Review and verify accuracy of financial transactions on Order Reports and Blotters with Mutual Funds and Equity Orders and Trade Confirms; create Trade Notes and file electronically

Assist Compliance Dept. by performing monthly billing audits to ensure all client documents and data are current and all fee rates and account values are correct.

Scan, upload and file various client documents including Tax Returns, SS Statements, Invoices, Agreements, Wills, Trusts, Powers, Monthly Annuity and Portfolio Statements to ensure proper document management

Managed CRM (Redtail Tailwag) project for data collection and implementation of all client contacts and multiple account details.

Sunrun, Inc. Sales Support Assistant - Field Sales (Arizona) Lay-off Oct 2014 – Jan 2015

Used to identify open leads and opportunities. Created custom reports for Sales Reps to follow-up on prospects to provide a positive customer interaction, address questions, and discuss benefits of utilizing solar energy

Worked with Sales Reps to provide follow-up to current and past customers in a timely and professional manner.

Provided contract reporting support to ensure all required documents are provided in Proposals. This included working with sales reps and customers to obtain all documents, updating to ensure accuracy for Order Management, Project Management and Engineering by submitting complete proposal package for approval.

Created expense reports for Managers and Sales Reps using Oracle Reporting system and Excel

Processed customer purchase orders by meeting with customers and local vendors, tracking payments, and reporting progress to corporate office

Managed calendars and made daily updates to customer appointments for all AZ Field Sales Reps and Regional Sales Managers including rescheduling appointments when necessary and creating follow-up appointments.

Planned events including organizing meetings with conference room reservations, guest invitations and catering including holiday dinner location research and creating special group menu per budget

ProForce LLC, Office/Accounting Manager (A/P, A/R & Payroll) Lay-off Feb 2014 – June 2014

Prepared bids for traffic control, property and event security services for a variety of commercial and private clients.

Performed A/P, A/R and processed Payroll for all the Security personnel.

First Health, DES and Vanguard Administrative Assistant (Contractor assignments) Jan 2012 – Aug 2013

Supported IT Division with catering services for small to large groups on-site and off-site

Prepared menus for private groups and made dinner reservations

Scheduled meeting rooms and guest offices for visiting VPs

Coordinated conference calls and managed VP calendar

Completed special projects for Sr. IT Management (VPs)

Supported an MIS Dept of 60 staff including 2 Directors, 6 Project Managers and their respective team members (Software Developers, QAs, DBAs and Production Support).

Provided administrative assistance including preparing various financial reports, employee tracking and project updates for upper management.

Performed daily office operations including submitting help desk tickets, monitor and manage Directors' and conference room calendars, audit bi-weekly time sheets and order office supplies and software maintenance.

Coordinated recruiting logistics, on-boarding including orientations, and process exit interviews.

Provided full administrative support to 3 Financial Managers, 12 Supervisors and customer service staff of 225 including planning catered events, creating recognition awards and organizing project meetings (conference calls, meeting rooms & video conferencing) across sites nationwide

Boomtown Entertainment, Payroll Specialist/ Accounts Payable Assistant (Temp job) Sept 2011 – Nov 2011

Composed letters to State Revenue departments to discuss and resolve payroll tax issues for AZ and CO.

Processed high volume Payroll by entering payroll data from payroll reports into accounting program for employees including wages, commissions/tips, pre-tax deductions, and state and federal taxes for 5 restaurants with over 500 hourly and salaried employees including garnishments and set up new employees using Evolution and Universal Time Clock.

Resolved multiple payroll issues regarding state payroll taxes, unemployment issues and workman’s compensation; employee federal tax withholding, garnishment issues (IRS liens, child support and school loan defaults); direct deposit and payroll deductions for health insurance benefits.

Prepared and filed 9 monthly state and local sales/use/meals tax forms for restaurants in 5 states

Entered and verified invoices in Accounting system for 5 restaurants and corporate office

Legere Pharmaceuticals, Customer Service/Sales Support (Temp job) Sept 2010 – Nov 2010

Provided sales support and customer service to sales team by processing customer orders and payments

Prepared daily, weekly and monthly sales reports.

Edited and created marketing materials to customize product labels for proprietary health products

ARE Medical Clinic, Administrative Assistant/Bookkeeper/Marketing (lay-off) Oct 2008 – Nov 2008

Supported Executive Director with Office Operations, development and growth to expand awareness of the Center's services and activities in the Metro Phoenix area.

Provided Bookkeeping services using QuickBooks including daily sales entries, payroll and deposits

Assisted with marketing and promotions to attract other spiritual and alternative health patients and practitioners to the medical and educational center

Namescape Corporation, Operations Manager (lay-off) Jan 2007 – Sept 2007

Office Administration, Accounting (A/P, A/R), Payroll processing, Reports and Benefits Administration

Planned office parties and other business events

Ulthera, Inc., Executive Assistant (Temp job) Nov 2006 – Jan 2007

Provided administrative support to medical device Executive team with Research and Development start-up activities.

Daiichi Sankyo, Inc., Administrative Assistant Dec 2005 – June 2006

Supported two pharmaceutical Western Regional Directors, 18 District Managers and their Territory Managers totaling a Sales organization of almost 200 employees.

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