Team Leader, Customer Service

KC KEVIN COOPER

************@*****.*** 513-***-**** Pickerington, OH 43147

PROFESSIONAL

SUMMARY

Encouraging Team Leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale- building abilities to enhance employee engagement and boost performance.

SKILLS Teambuilding

Decision-Making

Flexible and Adaptable

Multitasking Abilities

Excellent Communication

Planning and Coordination

Organization and Time

Management

Problem-Solving

Good Telephone Etiquette

Dependable and Responsible

WORK HISTORY Service and Engagement Team Leader Target - 06/2022 - CURRENT Columbus, OH

Stay calm, collected, and logical during stressful moments to identify and implement optimal solutions.

Resolve customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.

Lead employee relations through effective communication, coaching, training and development.

Evaluate employee performance between 15-20 team members, increasing quality of work and employee motivation. Partner with Executive Team Leader and Store Director to create prototypes of new designs and training materials.

Adjust job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Guest Advocate Target - Columbus, OH 07/2019 - 06/2022 Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Responded proactively and positively to rapid change. Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales. Trained new personnel including Team Leaders regarding company operations, policies and services.

ClickList Clerk Kroger - Monroe, OH 07/2017 - 08/2020 Addressed customer complaints and requests by resolution or escalation.

Read Labels, obtained merchandise from shelves and processed incoming orders.

Monitored guest orders and processed specific receipts. Alerted supervisor to product non-conformances such as insufficient item counts, location errors and product damage.

Interacted with guests in friendly and knowledgeable way. Supervised and trained new staff in performing census. Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

EDUCATION Northern Kentucky University, Newport, KY 08/2020 Bachelor Of Business Information Systems: Information Technology

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