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Customer Service Office Assistant

Location:
Glendale, California, United States
Posted:
February 13, 2019

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Resume:

PROFESSIONAL OBJECTIVE

A hardworking and motivated office management professional with 10+ years of experience of sales and customer service, seeking an office management role. Thrives in a fast-paced environment and enjoys building positive and trusting relationships with clients, colleagues, and vendors. Keeps accurate records and documentation. Enjoys learning new techniques and skills to enhance productivity and quality of outcomes.

PROFESSIONAL SKILL & ABILITIES

Multilingual: English, Thai, & Laos

Adobe Photoshop

Analytical & Problem-Solving Abilities

Anticipates Client & Manager Needs

Communication Skills

Customer Satisfaction

Detail-Oriented & Focused

Expense Reporting

Gmail & GoogleDrive

Hardworking & Creative

Microsoft Word, Excel, PowerPoint

Multitasking & Prioritizing

Office Systems & Equipment

Organization & Time Management Skills

Patient & Customer-Oriented

Planning & Research Skills

Responsible & Trustworthy

Sales & Negotiation Skills

Sets & Meets Expectations

Transparent & Ethical

ADMINISTRATIVE EXPERIENCE

Office Assistant & Thai Interpreter, Medvei Law Group, Los Angeles CA JAN 2015 – PRESENT

Builds relationship with clients resulting in a high-referral rate. Answers and directs incoming inquiries and files client-related documents. Welcomes clients to the office. Acts as point-of-contact.

Develops creative marketing advertisements for local Thai newspapers in the Los Angeles area.

Manages executive calendars and schedules meetings. Books travel arrangements as needed.

Orders office supplies, maintains contact lists, and distributes correspondence via email, mail, or fax.

Reconciles and submits expense reports. Completes and submits necessary forms and documentation.

Financial Officer, Interlink Logistics & Distribution, Thailand OCT 2005 – JAN 2007

Performed daily financial transactions including verifying, classifying, posting, and recording accounts receivables and payables data.

Generated financial statements and reports detailing accounts and company balance sheet.

Responsible for receiving and sorting incoming payments. Issued and posted bills, receipts, and invoices.

Updated database with new accounts or missed payments. Ensured all clients were informed of their debts and deadlines.

CUSTOMER SERVICE EXPERIENCE

Owner, SweeteaLA Inc., Los Angeles CA JUN 2017 – PRESENT

Designs, serves, and markets Asian-style beverages and food items maximizing customer satisfaction.

Coordinates daily management operations. Regularly reviews product quality and researches new venues.

Markets business with a variety of creative strategies including social media, online, and print.

Creates detailed reports on weekly, monthly and annual revenues and expenses.

Server, Kabosu Japanese Restaurant, Toluca Lake CA OCT 2015 – PRESENT

Server, Saladang Thai Restaurant, Thailand JUN 2007 – PRESENT

Catered to high-end clientele and demonstrated multi-tasking skills working in a fast-paced restaurant.

Welcomed customers, presented menus, and recommended entrees and add-on items. Prepared restaurant tables with special attention to sanitation and appearance. Managed and mitigated complaints with a positive attitude.

Collaborated with servers and kitchen staff to provide the best customer experience.

EDUCATION & CERTIFICATIONS

Certified National Pharmaceutical Representative (CNPR), NAPSR (napsronline.org) 2018

M.S. in International Business, California International University, Los Angeles CA 2012

International Trade & Commerce Certification, University of California, Los Angeles CA 2009

B.B.A in Finance, Khon Kaen University, Thailand 2005



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