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San Diego, California, United States
February 09, 2019

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Nicole Liverpool

**** ***** *****

Spring Valley, CA 91977


Objective Highly motivated individual seeking employment as a Contract Administrator. Proficient in management of accounts

payable, receivable, financial reporting and account reconciliations. I am dependable, committed, and

ambitious individual that is known for accuracy, attention to detail and timeless in managing

disbursement functions. My career includes strong experience in the hospital field processing of

invoices, real estate (commercial/office/residential), financial services and cash management.



American Assets Trust San Diego, CA Nov 2016 - Current

Leasing Manager/ Lease Administrator

Abstract new leases, Amendments and/or Addendums, Pay or Quit notices, Letter of Abandonment,

Delivery of Possession, Confirmation of Lease Terms to tenants for signatures. Distribute rent increase

letters to tenants, tenant’s statements on a monthly basis, receipt coding of rent and other payment’s.

Retrieval of daily lockbox deposits. Input into MRI tenants contact information, cash receipts, post

check to tenant ledgers, tenant bill backs, gross sales, late fees, percentage rent and other

adjustments. Collections-cleared aging report from accounts over 90 days. Provide tenants annual

cam, tax and insurance reconciliations. Respond and provide resolution to customers inquires while

performing other miscellaneous projects and property financials. Mentors leasing team members and

oversees ongoing training. Gives direction with clear and concise instruction. Ensures leasing team is

meeting leasing and retention goals set forth.Ensure weekly market surveys are completed in a timely

manner for LRO meetings; Be able to determine proper lease rates and concessions for community

based on comp offerings. Implements lease renewal and resident retention programs.

Evaluate reports and identify marketplace trends ( lease expirations, online advertising, rent

concessions, market rates, etc. Focus on occupancy, turnover, and resident retention rates.

Ensure all leases, addenda, etc. are completed correctly in a timely manner and filed in shared access

drive. Audits and adheres to lease file policy. Prepares and submits daily, weekly, and monthly reports

by deadline. Understands and implements policies and procedures (fair housing, operations.)

Perform leasing activities as needed. Responsible for reviewing and approving monthly leasing

commissions for leasing team. Ensure vacant units are clean and in good showing condition, including

weekly walks with team and vendors as necessary. Reviews aged vacancies, market-ready

apartments, and models. Analyzes weekly leasing reports and foresees occupancy trends and tracks

advertising, promotions, and publications. Responsible for developing and implementing resident

activities. Identifies problem vacancies and generates strategy and conduct weekly staff meetings.

Rouse Properties (Corporate Office) Irving, TX Feb 2015- Aug 2016

Asset Management Recovery/ AR Specialist

Submitted payments into CTI & JD Edwards for processing of 6 Mall locations (Inline spaces & kiosks,

that’s over 1,000 tenants). Generated statements and reports while also performing different tasks that

included posting cash receipts, updating cash flow reports, researching charge backs and making final

decision for write off along with payment reversals. Responsible for credit collections on all accounts in

the range of current to over 90 days past due by contacting the customer by phone, e-mail and or

written correspondence. Sorted, review for coding and approvals. Prepares and posts detailed journal

entries to accounting records. Provided exceptional customer service to all tenants by responding

within in a timely manner and provided if needed a resolution to the customers inquiries. searched of

cash receipts, applies of uncollected cash, process and issued credit memo after research has been

completed along with the maintain and file all month end close back up.

Rouse Properties (Vista Ridge Mall) Irving, TX Jan 2014- Feb 2015

Management/ Leasing Coordinator

Coordinated for the National and Specialty Leasing tenants by helping them move in/move out with

their welcome package or move out package checklist. Obtained all tenant signatures, track tenant

openings and ensure proper insurance was collected. I assisted in tenant events with flyers, prizes and

set ups. Processed all license agreement deals into Sales Force, created amendments for Leasing

representatives and track signature approvals. Followed all polices & procedures, MAP updating and

entries along with MAP forecasting data entry. Ensured and maintain accurate budgets and monthly

forecasts to assigned projects. Work in conjunction with accounting to reconcile and collect rents from

the specialty tenants and assisting the AR specialists as necessary to insure proper application of

customer remittances.

LPL Financial Brokerage Services San Diego, CA Mar 2007- Dec 2012

Cash Management/ Ops Retirement

Responsible for set up of ach, wire, checks payable to clients, contribution/distributions, periodics and

journal funds by moving stocks from one account to another or liquidating stocks. Process and review

forms to log on for Brokers clients’ accounts such as New Account, Death Distribution, Precious Metal

Agreements, Power of Attorney, Trust Certificate, Qualified Retirement Plan, 403 B/ Erisa’s, Trust

Agreements, Margin Agreements, W9’s and 1099’s. Proficient with understanding FINRA and state

regulation rules and regulations and how it pertains to departmental functions. Answer questions

Broker’s may have of their clients’ accounts and making sure we were incompliance with IRS

regulations and department policies. Assist in other departments when needed during tax season.

Indianapolis Housing Agency Indianapolis, IN Dec 2003- Feb 2005

Public Housing Manager/Section 8 Case Worker

Maintain accurate resident records and waiting list. Help provide assistance and resources to families.

Update on daily basis all rents, deposit and application fees received from residents. Issued

appropriate notice when necessary such as late payments, eviction notices and returned check

memos. Made post payments into the system then depositing of all receipts prior to bank close each

day. Kept record of documentation of vendors or any information in accordance with housing agency.

Set up appointments on the weekend for recertification for Section 8 residents and annual

recertifications. Provided monthly lunch for staff and tenant meetings about the community, repairs,

rent, rules and inspections. Responsible for handling annual inspections for move ins-out and annual

recertification per HUD policies along with annual inspections and determine conditions and report

findings. Distributed newsletters, pamphlets and flyers.

Children’s Hospital San Diego, CA Jan 1996- Sep 2003

Case Management/Administrative Assistant C/Eligibility Tech Rep/Jr Biller

Administrative support to executives, doctors, advisors and nurses by filing, faxing, copying checks,

mailings, type correspondence and helping with special projects. Created and maintained spread

sheets while carrying out data entry of claims and billings, invoices and inventory control. Managed up

to 15 phone lines, greet customers and communicated closely with clients, vendors and doctors.

Process commercial insurance claims for ER. Obtained billing information from insurance payers.

Medicaid, PPO’s, HMO’s provider’s leading to increased collections and reduced write offs and denials.

Process over 1500 claim forms in and submitted EOB’s according to medical guidelines. Determined

insurance compatibility with health care provider programs. Updating and refiling claims, coordinating

with patients regarding their insurance benefits and medical considers selected products appropriate

based on patient’s needs. Responsible for training of new contract employees and help in areas of the



Skills Accounting Software: JD Edwards, Clarity, SAP, HOP, EIV, MRI, Sage, Sales Force, Oracle,

Peoplesoft Onsite, Seibel, Building Engines . LRO and AvidXchange.

Computer Applications: Excel, Word, PowerPoint.


Real Estate Broker's Certificate: Legal Aspect, Appraisal, Practice, Principal and Finance, CA

HUD Housing Management/ Management Essential, IN

Asensus Retirement Training/AML Training, CA

Medical Terminology, CA


References Available Upon Request

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