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Customer Service Manager

Location:
Midrand, Gauteng, South Africa
Salary:
8500
Posted:
February 07, 2019

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Resume:

Dear Sir \ Madam

I am writing to express my interest in the Position that is currently available with your company. I appear to be a perfect match for this role which was recently advertised. I am confident that I can help your company meet any challenges it faces in the future. I am presently employed as a Client Services Consultant/ Junior IT Technician, l have over Nine years working experience, of which I have gained a reputation not only for my impressive work rate and integrity but also for my managerial skills. The attached resume will provide a more complete overview of my accomplishments. However what it may not show is that I am a self motivated individual, who is able to perform well under pressure & Currently I am looking to join an exciting and ambitious organization such as yours, therefore I would like to arrange an interview with you so I can explain in more detail the contribution I can make to your company. I appreciate you taking the time to review my credentials and I would like to thank you for your time and consideration.

Yours sincerely

Benjamin Dube

CURRICULUM VITAE

PERSONAL INFORMATION

Surname : Dube

First Names : Benjamin

Title : Mr

Residential Address : Flat 15 Nolia Court

02 Goods Road

Brakpan

1510

Residential Address : Number 28 Becker street

Clayville West

Olifantsfointein

1666

Contact Numbers : 083-***-****

Email : ac8e0x@r.postjobfree.com ; ac8e0x@r.postjobfree.com

Date of Birth : 01 03 1989

Identity Number : 890**********

Nationality : South African

Marital Status : Single

Dependants : One

Health : Excellent

Criminal Records : None

Licence : Code 10

EDUCATION HISTORY

High School attended : Khanyisanjalo High School

Highest Grade passed : Grade 12

Subjects Passed : English First Language

: Physical science

: Geography

: Zulu

: Mathematics

: Biology

Other Qualification

1.Institution : Purpose Pursuers College

Qualification : Call Centre Certificate

Courses : Call Centre Skills

Customer Care

Marketing Skills and Theory

Typing Skills

Telephone Skills and Technique

Computer Skills

Communication Skills

Reception

2.Institution : Intuition Computer College

Qualification : Introduction to Personal Computing

Advanced Computing

Courses : Computer Fundamentals

Windows

Microsoft Word

Microsoft Excel

Typing Skills

Power Point

EMPLOYMENT HISTORY

WORKING EXPERIENCE

1. Company : Autumn Creations

Period : 2005 to 2006

Position held : Merchandiser and Cashier

2. Company : @home The Home ware Store ( Cresta Mall )

Period : 01 November 2007 – 31August 2009

Position held : Sales Assistant and Merchandiser

Duties : Cash desk

Opening of Accounts

Merchandising

3. Company : @home The Home ware Store ( Bedford Centre )

Period : 01 September 2009 – 31 October 2010

Position held : Floor Supervisor

Duties : Handling Customer Queries

Promote and Practice of Excellent Customer Service

Ensuring Admin Standards Are Adhered to

Capturing of Invoices of Stock Delivered

Making Sure the Floor is Merchandised According to

Company Standards

Staff Trainings

4.Company : Steers (Carnival Mall)

Position : Manager

Duties : Admin

Scheduling of Staff Members

Trainings of Staff Members

Hiring of Staff

Reference : Change of Ownership (011-***-****)

5. Company : Mens Clinic International

Period : 01 November 2010 to 20 May 2017

Position held : Call Centre Agent

Wellness Coordinator

Administrator \ Receptionist

b 6. Company : SWU Credit Solutions / SA Army Foundation (Head Office)

Period : 29 May 2017 to Date

Position : Client Services Consultant

Junior IT Technician

Duties : Attend to basic IT issues from Branches eg System,

Aedo Errors, Printer issues, Scan, Signature Pad, Camera

: Customer Service to Clients eg Client Queries, Information

Settlement quotes, Account Statements,

All SA Army Foundation Assistance

Reference

Mr Siphiwe Maseko @home Cresta

Supervisor

011-***-****

Miss Glenda Lekota @home Bedford Centre

Store Manager

011-***-****

Mr Xolile Mkhize @home Bedford

Admin Contoller

074-***-****

Mr Matthews Dladla Clinic International

Practice Manager

011-***-**** \ 071-***-****

073-***-****

Mr Marlu Victor SWU Credit Solutions

Team Leader

012-***-**** \ 079-***-****

SKILLS AND COMPETENCIES

Group Orientated

Ability to deal with transactions of a sensitive nature

Maintain high level of confidentiality

Results orientated

Quality service orientated

Clear verbal and writing skills



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