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Customer Service Medical Assistant

Gresham, OR
January 29, 2019

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Cheryl B. Proctor

**** ** ****** *****

GRESHAM, OR 97080 503-***-****

Objective – Highly motivated, extremely energetic individual seeking career opportunity with a stable and exciting organization. My customer service and organizational skills are far beyond expected service levels. I am looking to expand my career with a company in which I can retire with. I know would be an irreplaceable asset to any organization.

Education – North Clackamas High School Clackamas, OR HIGH SCHOOL DIPLOMA – 1993

Concorde Medical College Portland, OR

Medical and Limited X-ray Certification – 2010/2011 Work

Skills - Proficient in EPIC medical (EPIC SuperUser), Microsoft Word, Excel and Outlook with working knowledge of Power Point. Various databases (business, medical, financial), isynergy (paperless computer system), 60+ WPM typed, and the uncanny ability to not only adjust to but embrace change in fast paced environments. My multi-tasking skills are exceptional and I understand the importance of and achieve any and all deadline requirements. For many years, I have worked for/supported several individuals in Management positions at one time with ease and have needed no supervision due to my abilities to get tasks accomplished quickly and efficiently. I have a great reputation for my customer service and accuracy in my individual decision making abilities. I have been in charge of groups of individuals when managers have been unavailable and have been involved in the training of new employees throughout my work history. Experience –


Certified Medical Assistant, Trainer, Procedure provider. Job duties including but not limited to: Managing daily schedules of 25+ patients, addressing/resolving call pipeline ranging from 20 to 50+ calls for multiple providers, Updating and keeping current Excel spreadsheet of patient treatment, coordinating patient care through referrals, scribing, correctly filling out and faxing State and Medical forms, maintaining state and government compliance guidelines at all times, I have been entrusted with creating compliant treatment forms/documentation for Clinic use and am a solid, knowledgeable go-to person for any questions that may arise from Front or Back office staff, I also set up and assist with minor surgeries and procedures. Patient care is provided for age ranges from infant to 100+. In addition, I am in charge of training and performing minor treatment procedures such as Photodynamic Therapy, UV Therapy and Chemo-Wrap therapy treatments without supervision.

PROVIDENCE MEDICAL GROUP STAFFING DEPARTMENT (03/11-04/12) Medical Assistant. Daily work consisted of managing schedules with 20+ patients. Rooming and collecting data for system impute, assisting Doctor(s) with procedures. Responding to and/or routing numerous patient calls in a timely manner and interacting with front office staff for correct scheduling of patients. BANKUNITED (02/07- 01/08)

Senior Account Executive. BankUnited opened their Portland office in February of 2007 and specialize in conforming/Alt A/ option arm loans. I have had extensive training in conforming underwriting guidelines at the Florida Corporate office. My job consisted of (but was not limited to) managing my broker pipeline, communicating with and soliciting new loan business from active brokers, and deal structuring. I worked with several million dollars in documents every month and had to have the skills to be detail oriented and extremely organized while having a positive, helpful attitude. LIME FINANCIAL (12/01/06-12/29/06)

Underwriter II. Began underwriting job with Lime Financial when Meritage announced its closure and job placement agreement with Lime. My job included

(but was not limited to) analysis of credit, income, and collateral profiles and determining financing options for individuals. My delegation was $500,000 without manager approval with little to no sub-limits. On 12/29/06, Lime announced layoffs due to a slow business environment. I was one of 80-100 people laid off.

MERITAGE MORTGAGE / NETBANK (01/00 – 11/30/06)

Various positions. Started as Temp in QC department, hired as permanent employee in 06/00. Various positions have included: Quality Control, Lock Analyst in Secondary department, Broker Coordinator II, Broker Coordinator III, Underwriter II, and Underwriter III. My Broker Coordinator and Underwriter positions have given me the experience needed to make sound, accurate decisions based on credit, income and collateral profiles, and experience obtaining new business / cross selling. I obtained high delegation ($1,000,000 plus without supervisor approval) with no sub-limits, and helped in the training of new employees. I was included in several strategy / team building groups. WESTERN STATES CHIROPRACTIC COLLEGE (03/98 – 01/00) Receptionist. Posting of charges and payments to customer accounts, checks and balances, balancing to general ledger accounts, greet patients, schedule appointments, use of multi-line phone (6 line, 150+ extensions), use of Microsoft Excel accounting database to enter daily deposits and to track discrepancies in clinic account, enter information in patient management database, established and tracked intern discrepancies for multiple clinics, request payment and when appropriate - develop payment plan with patient, cash management, file management, verify patient insurance eligibility, patient balance and appointment verification.


Drive-up Teller. Handled and processed transactions with speed and accuracy. Used computer for tracking account information, processing transactions and responding to inquiries, use of multi-line phone, and cash management.

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