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Customer Service Manager

Austin, Texas, United States
55k - 75k
May 01, 2019

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Janie Smidovec

Kyle, TX

Work Experience

Co-Manager Wal-Mart

Walmart - Katy, TX

January 2005 to April 2018

• I was in charge of the operating unit directly under the store manager of meeting monthly and yearly sales and profit.

• During my management our store was responsible for over 100 million dollars of sales per year.

• I was directly responsible for 8 Assistant salaried Managers and two to four hundred hourly associates.

• I was responsible to proof read the weekly schedules created by the Assistants and Finalize schedules with the appropriate coverage and hours allotted.

• Under my leadership I both Coached for Success as well as for Improvement.

• I held monthly safety meetings in our store to address and review how safety and accident cost affected our bottom line.

• My job was to lead the management team to operate a clean, in- stock and safe operating unit that was responsible for providing excellent customer service and in turn created record winning sales and profits.

Assistant Manager

Walmart - Katy, TX

October 1999 to January 2005

My job was to supervise the various 3 to 4 hundred hourly associates to give excellent customer service and provide a clean and organized store that stayed in-stock in order to produce excellent sales and profit for the company at at the same time maintaining a safe work place for both the customer and the work force

Department Manager

Walmart - Victoria, TX

1980 to 2000

• I managed several different departments in the operating unit

• I ensured the department stayed in stock by completing the proper orders

• I was responsible for maintaining modular integrity

• I worked with a high sense of urgency

• I worked clean and safe and provided a freindly place for customers to shop. Education

None in Psychology Major / 1 Yr of college basics

Texas A&I University - Kingsville, TX

August 1977 to August 1978

high School Diploma


Sales, Microsoft Office, Marketing, Customer Service, Retail

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