Customer Service Representative
Resume:
Loyce Johnson
***** ******* ** *******, ** 77014
ac89f0@r.postjobfree.com
Professional Summary
I am a Goal-oriented individual with a pleasant personality that enjoys overcoming challenges. A multitasking hard worker whose considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness. I have a strong history of being an effective team member with full understanding of the underwriting process and team needs. Well-versed in using Excel to create and update tracking spreadsheets as well as other Microsoft programs. Dedicated to enhancing the company operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries.
Skills & Abilities
Over 5 years of experience in receptionist and clerical duties
Over 5 years of Customer Service experience
Answering, forwarding phone calls, and multitasking, schedule meetings, greet clients
Hands-on experience with invoices and dispatching
MS Office: Word, PowerPoint, Excel, Outlook
Software: Windows XP, Windows 7, and Windows 8, Taleo, PeopleSoft
Typing Speed: 55 WPM
Fax, Scan, Print, use copy machines, Check and Mail Sorter, restock supplies
Strong professional verbal and written communication skills
Highly experience in all HR and Office duties
Profound ability to multi-task, prioritize and flexible with changing business requirements
HR Clerk & Refund Processor
Dual Focus, Strong Communication Skills,Organize Calendar Use, Use Payroll systems to process employees' checks, Arrange companies meetings, Sort incoming and outgoing mail, Entry of completed Invoices, Other HR Duties, Handle Background and Fingerprint Investigations, Follow up with applicants,
Sales Agent Experience
Customer Service, Negotiation Skills, Upselling Appliances, Data Entry,
Product Knowledge, Arrange Planograms, Assist Customers, Cashier, Customer Care, Schedule Installation and in home measurements,
Software Sales Agent
Provide computer diagnostics, Cashier, Customer Service, Data Entry,
Call Center/Sales Experience
Attention to detail
Strong Communication Skills,
Excel, Mail, MS Office, Office, Outlook, PowerPoint, Windows 7, Windows 8, Windows XP, Word, Microsoft Word, Multitasking, Negotiation, Payroll, PeopleSoft, Persuasion, receptionist, Sales, Sorter, phone, 55 WPM, Typing Speed, written communication skills
Clerical support
Data entry
Document scanning
Extremely organized
Self-motivated
Experience
4/20/2017 – 9/17/2018
Administrative Clerk/Customer Service Representative, Corestaff Services
Multitasking, greet applicants, data entry of employee application documents, Office Duties such as scan, print, copy, and use fax machine, inbound and outbound calls, Pay attention to detail, Use Microsoft Word, Excel and Outlook.
Answered telephone inquiries from clients, vendors and the public.
Scanned physical files into digital records.
Scheduled appointments and updated calendars.
03/13/2015– 4/20/2017
Human Resources Assistant, United Airlines
Handled incoming and outgoing mail.
Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
Managed office supplies, vendors, organization and upkeep.
Checked accuracy and integrity of files and resolved errors.
Input all documents into the records management system.
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
Responded to customer requests via telephone and email.
Copied, logged and scanned supporting documentation.
01/08/2011– 3/13/2015
U Verse Inbound Call Associate, AT&T
Handled incoming and outgoing Calls.
Maintained Sales Goal.
Managed Customer needs and solve problems.
Checked accuracy and integrity of files and resolved errors.
Input all Customer information in system.
Provide updated sales and savings for customers
Tech phone support
Education
G.W.Carver High School – Houston, TX – Diploma
2008
4.0
Visual Arts Program
References
Robin Uhle
Senior Program Manager
ac89f0@r.postjobfree.com
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