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Customer Service Representative

Houston, Texas, United States
April 30, 2019

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Loyce Johnson


***** ******* ** *******, ** 77014

Professional Summary

I am a Goal-oriented individual with a pleasant personality that enjoys overcoming challenges. A multitasking hard worker whose considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness. I have a strong history of being an effective team member with full understanding of the underwriting process and team needs. Well-versed in using Excel to create and update tracking spreadsheets as well as other Microsoft programs. Dedicated to enhancing the company operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries.

Skills & Abilities

Over 5 years of experience in receptionist and clerical duties

Over 5 years of Customer Service experience

Answering, forwarding phone calls, and multitasking, schedule meetings, greet clients

Hands-on experience with invoices and dispatching

MS Office: Word, PowerPoint, Excel, Outlook

Software: Windows XP, Windows 7, and Windows 8, Taleo, PeopleSoft

Typing Speed: 55 WPM

Fax, Scan, Print, use copy machines, Check and Mail Sorter, restock supplies

Strong professional verbal and written communication skills

Highly experience in all HR and Office duties

Profound ability to multi-task, prioritize and flexible with changing business requirements

HR Clerk & Refund Processor

Dual Focus, Strong Communication Skills,Organize Calendar Use, Use Payroll systems to process employees' checks, Arrange companies meetings, Sort incoming and outgoing mail, Entry of completed Invoices, Other HR Duties, Handle Background and Fingerprint Investigations, Follow up with applicants,

Sales Agent Experience

Customer Service, Negotiation Skills, Upselling Appliances, Data Entry,

Product Knowledge, Arrange Planograms, Assist Customers, Cashier, Customer Care, Schedule Installation and in home measurements,

Software Sales Agent

Provide computer diagnostics, Cashier, Customer Service, Data Entry,

Call Center/Sales Experience

Attention to detail

Strong Communication Skills,

Excel, Mail, MS Office, Office, Outlook, PowerPoint, Windows 7, Windows 8, Windows XP, Word, Microsoft Word, Multitasking, Negotiation, Payroll, PeopleSoft, Persuasion, receptionist, Sales, Sorter, phone, 55 WPM, Typing Speed, written communication skills

Clerical support

Data entry

Document scanning

Extremely organized



4/20/2017 – 9/17/2018

Administrative Clerk/Customer Service Representative, Corestaff Services

Multitasking, greet applicants, data entry of employee application documents, Office Duties such as scan, print, copy, and use fax machine, inbound and outbound calls, Pay attention to detail, Use Microsoft Word, Excel and Outlook.

Answered telephone inquiries from clients, vendors and the public.

Scanned physical files into digital records.

Scheduled appointments and updated calendars.

03/13/2015– 4/20/2017

Human Resources Assistant, United Airlines

Handled incoming and outgoing mail.

Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.

Managed office supplies, vendors, organization and upkeep.

Checked accuracy and integrity of files and resolved errors.

Input all documents into the records management system.

Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

Handled understaffing, disputes, terminating employees and administering disciplinary procedures.

Responded to customer requests via telephone and email.

Copied, logged and scanned supporting documentation.

01/08/2011– 3/13/2015

U Verse Inbound Call Associate, AT&T

Handled incoming and outgoing Calls.

Maintained Sales Goal.

Managed Customer needs and solve problems.

Checked accuracy and integrity of files and resolved errors.

Input all Customer information in system.

Provide updated sales and savings for customers

Tech phone support


G.W.Carver High School – Houston, TX – Diploma



Visual Arts Program


Robin Uhle

Senior Program Manager



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