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Administrative Assistant Customer Service

Lumberton, North Carolina, United States
April 29, 2019

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Alicia Mathis

Lumberton, NC *****



Motivated Administrative Professional with 15 years of experience in retail, automotive and contracting industries. Highly skilled at providing administrative and clerical support all levels of management. (making travel and meeting arrangements preparing reports and maintaining filing systems) for all levels of management. Passionate about ensuring day to day operations run smoothly and efficiently.


Driver's License

North Carolina Notary Public October 2018 - October 2023

High School Diploma Lumberton Senior High, Lumberton NC Graduated 2000


Over 10 years of extensive administrative experience with Various Accounting & Accountability Methods

Knowledge of standard office management systems procedures and prioritizing multiple assignments

Ability to Work within All Levels of an Organization

Office Management, Virtual Administrative Assistant

Competent Team Player and Efficient Supervisor


United States Army - Veteran

Organized and Detailed Oriented

Computer Literate: Windows and Microsoft Office Suite Experience Excel and PowerPoint, Contracting, Notary Public, Microsoft Office, Data Entry, Customer Service, Logistics, Dispatch, Windows XP, Calendar Management, Military, Office Management, Sales, Administrative Assistance, Clerical, Organizational Skills, Government, Online Research, Social Media, email management

Excellent Time Management prioritize and problem solving

Excellent written, and verbal communication skills

Strong organizational and with the ability to multi -task


Contract Administrator (Contractor) January 2018 - Present

GLHC Services - Lumberton, NC

Provide Investigator contract/grant services to our customers. Facilitate the preparation, negotiation, and execution of contractual agreements. Initiating, developing, reviewing and routing of research-related contracts and documents. Maintains records of contract activity for benchmark purposes and works to improve office efficiencies. Collaborate with legal affairs, investigators, staff and sponsors.

Coordinate efforts (both internal and external) to help ensure that contractual agreements are in place, clear, fair and legally binding.

Maintained Chief Executive Officer’s calendar and email ensuring all meetings, travel, and meeting arrangements were not conflicting.

Virtual Administrative Assistant June 2016 - Present

FreeLance - Lumberton, NC

While maintaining my freelance contracts I have Input order information into spreadsheets and created invoices. Listen attentively to customer needs and concerns; demonstrate empathy. Serve as the main point of contact for the customers of clients, providing exceptional customer service. Confirming customer understanding and provide additional customer education as needed. Establish a professional work environment at home with accessibility to office supplies, Copy, fax, and shipping of correspondence and documents.

Work independently meeting quick turn-around times and deadlines.

Prepare Presentations on PowerPoint.

Manage and Update Social Media Accounts.

Researched information from the web used to create documents and reports for clients.

Dispatcher/Safety Clerk July 2014 - June 2016

Harris Rebar North Carolina INC - Lumberton, NC

Administered and assisted in the execution of the daily processes related to production and delivery of rebar to customers; coordinated activities between various functional departments in the facility, monitored workloads, evaluated and set operational productions sheets, and shipments. Schedul tasks to warehouse operators, production, deliveries, and audits. Act as liaison for manufacturers, distributors and customers. Arrange shipment of merchandise delivery to customers or construction site. Administered and prepared all inventory items, dispatch papers, Bill of Lading, labels and signing delivery forms, recorded any shipped, received, damaged, missing or faulty merchandise, filed updated paperwork, and reports. Dispatch trucks to construction sites on a daily basis.

Maintained Regional Mangers calendar and email ensuring all meetings, travel, and meeting arrangements were not conflicting

Maintained warehouse to ensure that merchandises are correct and organized to meet and pass rebar Standards and Safety audit under OSHA Standards.

Conducted safety meetings which ensured compliance of safety protocols and standard operating are being followed.

Created schedule (excel) for drivers daily so they would know route. Maintained company cell for 24hr on call, answered multi line phone to assist with customer needs and complaints.

Customer Service Representative December 2012 - December 2015

Lion’s Den - Lumberton, NC

Greet customers warmly, acknowledging regular clientele, and encouraging price saving promotions and new products. Resolved customer concerns while maintaining a calm attitude even during high volume times and challenging circumstances. Counted cash drawers and ensured accuracy of money count and contents of safe each night. Maintained the appearance and cleanliness of the store

Met monthly quota with Up sell and suggestive sell products and accessories to customers which increased the stores overall rating to the top 4 store in the region.

Office Manager July 2009 - April 2011

F&M Motors - West Columbia, SC

Handled daily transaction of car sale, took in cash and prepared all vehicle title sales and 30 day tags. Went to local DMV to make sure all paperwork was handled properly. Handle time schedules, payroll, multiple phones and other logistics and personal functional for hired employees.

As the car lot Office Manager I supervised 5 – 10 employees

Maintained owner and assistant manager calendar and email ensuring all meetings, travel, and meeting arrangements were not conflicting

Logistics Coordinator /Admin Dec 2005 - June 2008

Base Logistics, Kellogg, Brown, and Root Inc. Taji, Iraq

Performed and conducted a daily report for the materials that are received from different sites at the CRSP and CSC yards. Manage multiple reports on a shared drive that is distributed from different sites so coordinators can use it to track material. Create folders and cover sheets for pre-alerts that are filed for use when necessary. Tracked and monitored container movements and conducted inventories. Monitor and implemented plans in relation to functional area. Provide reports and status briefings in relation to functional area to Theatre Container Manager, Logistics Supervisor, DOL, DPMs, and PM. Assisted with tracking of material requisitions coming into the country. Updated tracking reports and tracked vehicles using reports provided.

Created Transportation Movement Request (TMR and TMCD) for material that is to be shipped from Taji. Provided technical advice and staff planning input on Container Management operations.

Created reports for different sections so they can see where material is located.

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