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Customer Service Sales

Keller, Texas, 76244, United States
April 27, 2019

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Suzanne Marsh 509-***-****


Nordstrom, Marketing Planner 2017-Present

Responsible for defining in store messaging/marketing strategies, develops tactics and execution plans.

Manages key partnerships with merchant teams, store environment and online.

Develop, evolve and execute processes across marketing channels incorporating analysis of our marketing efforts to drive highly effective marketing activities.

Write effective and clear marketing briefs and measurement documents.

Plan and approve multi-channel content for campaigns.

Plan, facilitate and execute projects and tests; including owning entire larger impact projects.

Utilize analytics in the most effective ways to achieve our marketing goals; turn data and analysis into actionable insights that lead to improved decision making and results.

Maintain strong knowledge of the target customer, retail, marketing and competitive trend.

Development of department budget; manage project budgets.

Nordstrom, Recruiter (Full Cycle) 2017, Vendor Specialist Planner 2012-2017

Manage and coordinate merchandise throughout the lifecycle process. (15,000 cc/yr)

Project manage all marketing and advertising campaigns.

Partner with Buying Office, Marketing, and Site Merchandising.

Effectively communicate with vendors and manage post market files.

Assist in establishing business processes and procedures to support the department goals.

Manage vendor relationship regarding Drop Ship requirements and processes.

Involved in strategy meetings with Direct Buyer and Planner., Inventory Analyst 2011-2012

Order allocation and inventory management, order planning., Vendor Specialist Planner 2008-2011

Nordstrom, Compliance Analyst 2006-2008

Researching and responding to vendor inquiries on non-compliant chargebacks.

Managed onboarding new supplier setup and preparing for EDI compliance.

Nordstrom Rack, Assistant Manager 2004-2006

Managed and coached team of 20 to maintain customer service, floor, and stockroom.

Execute Merchandise Strategy Plan from RM including markdowns, events and promotions.



Central Washington University, B. S. in Accounting 2002

Google Adwords

Digital Marketing


CNPR Training


Fashion Retail

Problem Solving

Customer Service





Project Management


Data Analysis

Vendor Management

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