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Manager Software

Mississauga, Ontario, Canada
April 25, 2019

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Over ** years of experience of Z/OS, AS/400, VMS Windows and UNIX experience

Over 5 years of experience as an ITIL certified professional dedicated to consistentlyexpand knowledge of various aspects within IT Infrastractures.

Extensive experience in providing primary support for technical/software incidents and requests reported by internal and external customers.


Proficient problem-solver who envisions business and technical perspectives to develop a workable solution

Highly adaptable to new training situations

Builds a good relationship with other support groups and external vendors

Effectively manages multiple tasks of varying complexity while under time pressure

Demonstrated success in critical troubleshooting and analytical implementation

Effectively determines business impact when an outage occurs

Adept in technical documentation and problem tracking

Certified in ITIL ver 3.



Service Now

BMC Control-M



SDM 12.0




System Network Security


Server to Client connectivity


Firewall Configuration


Open VMS


BMC Control-M






TD Bank

January 2011 to Nov 2018

IT Analyst II

Scarborough, Ontario

•Monitors and controls the operation of the mainframe hardware and software

•Starts and stops system tasks, monitors the system consoles for unusual conditions, and works with the system programming and production control staff to ensure the health and normal operation of the systems.

•Provides frontline monitoring and support of TDBFG Mainframe Systems and Banking applications across Canadian and U.S Business lines

•Performs system maintenance functions across the SYSPLEX through system automation, SA/390

•Creates Incident tickets, understanding and complying with Change and Problem Management policies

•Acts as the focal point for all exceptions, ensuring incidents are resolved promptly mitigating impact to TDBFG

•Providing front-line monitoring and support of the z/OS mainframe systems, file transmissions, and banking applications.

•Responsible for batch monitoring and execution of all mainframe applications through CA/7, ensuring SLAs are met and exceptions are addressed.

•Contributing to Service Management processes such as Incident, problem and change records on behalf of Operations

•Insuring all file transmissions across platforms such as TCP/IP and FTPs are monitored to meet the respective schedules

•Continually reviewing production services with the goal of improving overall effectiveness, identifying opportunities for improvement and cost efficiency

Livingston International Inc. Feb 2006 to Jan 2011

Operations Support

Mississauga, Ontario

•Monitors consoles and systems to ensure high availability, response time and throughput standards of all Alpha clusters, AS400, UNIX and Windows servers in the Tier 3 data centre operations.

•Liaison with Team leader in training of new staff as well as internal and external parties to diagnose and resolve hardware and software problems.

•Monitors and controls IBM iSeries, HP Proliant, SQL, AIX, Tivoli Storage Manager, Batch Manager, Heat log, HP Open View, VERITAS Netback up, Symantec Netback up, PC Anywhere, Data Centre technology and network operations.

•Perform complete systems shutdown and IPL’s for maintenance purposes

•Provides After-hours support services to users by assessment of problem and password reset, contacting appropriate personnel and documentation of problems.

•Implement system monitoring, procedures and recovery activities within both the production and network environment

Flex-L international Inc. 1998 to 2006

CAD Cam Programmer

Mississauga, Ontario

•Programmed CNC machines using Mastercam (CAD/CAM)

•Monitored all CNC equipment for correct programming and adjustments

•Terminal based programming

•Designed 2D and 3D drawings

Education and Trainings

•ITIL Foundation Certified

•Defending the Perimeter from Cyber Attacks- Learning Tree International

•System and Network Security Introduction - Learning Tree International

•BA 60: Requirements Validation and Testing - Global Knowledge (LMS)

•CEH ver. 7 (part 1-7) Hacking Basics - LMS (Online)

•CEH ver. 7 (part 2-7) Network Hacking - LMS(Online)

•Diploma in Computer Science, 1995 -AMA Computer College Philippines

•Computer Information System, 1997 -Humber College

•Linux/Unix Operating System, 2006- Sheridan College

•Data Communication (Cisco), 2007Sheridan College

•Mastercam and CAD programming, 1999 Sheridan College

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