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Customer Service Human Resources

Kitchener, Ontario, Canada
April 23, 2019

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April **nd, ****

Dear Hiring Manager,

I am a full-time college student enrolled in a business program, with specifications in Human Resources. I was immediately intrigued at having your company as a potential future employment opportunity for my summer co-op position. In addition to my education I have over four years of experience working in many different industries and performing a variety of different jobs. Through this I have a strong level of competency when working with team members, co-workings, and all departments of management.

In my current college program Business Administration – Human Resources Advanced Diploma, I have studied a diverse range of courses that pertain to the world of business and human resources. Some of those courses are Human Resources Management, Financial Accounting, Occupational Health and Safety Management, Employment Law, and Microcomputer Applications.

Throughout my years of employment, I have had the opportunity to work for a vast variety of industries that have advanced my knowledge in health and safety, customer satisfaction, handling customers bills and paperwork, filing and ensuring the completion of paperwork and working as a team. Furthermore, working with dispatch has taught me time management and prioritizing skills.

Safety training includes Basic Awareness 5 step supervisor training, WHMIS 2015, Working at Heights, Fire Extinguisher training, Propane Training, Violence and Harassment Training.

In addition, I have my G2 license and a reliable vehicle. I will be returning to my college program come September 2019 to continue my education and pursuing my future career as a human resource professional. Thank you for taking the time to read my resume and consider me as an applicant. I look forward to hearing from you.


Currently enrolled in Business Administration Human Resources program at Georgian College, Barrie campus.

Able to work effectively and well with others

Has excellent customer service abilities and excellent attitudes towards customer satisfaction

Efficient in working with computers and Microsoft programs

Has experience working well in groups and as a team leader

G2 license

Effective Communication Skills: Articulate communicator with an appreciation for the different communication styles required when working with team members or customers.

Proven ability to use initiative and problem-solving skills to successfully deal with challenges and effectively handle difficult situations.

Attention to detail, resourceful and highly organized.

Promptly receive and screen incoming calls, mail and emails to the executives in a professional manner, providing appropriate responses and delivering messages when necessary

Coordinate schedules, and organize travel arrangements and itineraries.

Assist with organizing meetings and special events down to the details of catering, locations including preparation and distribution of itineraries, reference material and meeting minutes.

Be responsible for the coordination of charitable events and contributions

Coordinate assembly and filing of quarterly project and area reports

Design and produce covers, layouts, PowerPoint presentations and organization charts customized for each project submissions

Be accountable for editing proposals and pre-qualification submissions


Problem Resolution


MS Word

MS PowerPoint

Oral & Written communication


Email, Social Media and Internet

Technical Skills

Inclusive Diversity Training

Conflict Management


Business Administration Human Resources / Co-op 3 year Diploma Program

Georgian College, Barrie ON, Campus September 2018- Present


Human Resources Assistant

Oldrigde Employment Ltd. April 2019- Present

Provide exceptional customer service, providing solutions based client reviews to open up new leads and increase market share amongst existing clients

Data Entry and admin work

Development and implementation of joint business plans and customer strategy

Management of promotional engineering and trade investment

Online Auction Product Photographer

Vintage Barn Auctions - Barrie, ON Feb 2019- Presently

Answering phones, booking appointments, filing paperwork, making training card.

Demonstrated ability to develop relationships with customers.

Excellent presentation skills in a retail environment.

Upbeat, optimistic, passionate and friendly.

Ability to understand the needs of the customer

Ability to build buy-in to an idea, a decision, an action, a product, or a service.

Activity Support Staff

Jacks Urban Jungle, Barrie ON May 2017- Feb 2019

Ensures closing duties are completed on time and helps other employees complete closing duties

Demonstrates active listening when dealing with customer complaints to result in customer satisfaction

Supervises newer employees by ensuring safety procedures are completed and customer safety is met

Files safety documentation to meet company standards

Team Leader/Packer and Mover

Simcoe Moving and Storage LTE, Barrie ON July 2015- September 2018

Organized and filed company documents effectively

Demonstrated excellent oral comprehension of customer complaints to deal and handle them properly

Delegated and organized team of 3 within the workplace to complete job efficiently

Verified physical counts against Bill of Lading to ensure accuracy

Organized prestart of packing resources to optimize job efficiently

Undertook the responsibility of operating company vehicles formalizing trusting relationships


Ultimate Construction, Barrie ON July 2016- August 2016

Allocated and organized jobsite materials and equipment

Attained knowledge in employment and payroll standards

Time Management, Due-Diligence and Job Punctuality when arriving to jobsite and taking breaks as well as ensuring team members took their breaks accordingly

Completed daily equipment checks and logged and filed these to company standards

Project Production Quality Control and Quality Assurance

Learned prominence of team building and working relationships


Working at Heights Certified by the IHSA (Infrastructure Health and Safety Association)

WHMIS 2015 by Canadian Safety Solutions.

Basic Awareness (5 Step) by Canadian Safety Solutions.

TSSA training for the operation of zip lines and trampolines.


Sunday teacher assistant at the church

Coach representative for the Toronto Steps for life


As requested

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