PMP, ITIL, Scrum Master
Ashburn VA 20148
cell# 571-***-****; email@example.com
Objective: Seeking a senior level QA and Testing opportunity leveraging my 15+ of testing experience.
VISA STATUS: US CITIZEN
SECURITY CLEARANCE: Dept of Homeland Security - Public Trust clearance
Project Management Professional PMP certified by Project Management Institute (PMI)
ITIL Foundation certified,
Agile methodology - Professional Scrum Master certified
18+ years of combined managerial and technical experience in Quality Assurance in Information Technology in diversified industries
Over 8 years Project Management experience in leading QA teams
Knowledge with ITIL, ITSM process models and concepts
Experienced in automating existing QA processes or standing up new automation frameworks
Experienced with defining and implementing QA test strategies
Performed UAT, IV&V, System Integration, Interface Implementation, IT System Control Testing
Experience with testing for 508 compliance
Experience with web-based user-interface testing
Experienced in software configuration management and release management
Expertise in the various types of testing: data quality, ETL, functional/non-functional, regression, load, stress
Experienced with formulation, design and rollout of QA and testing methodologies for both agile and waterfall software development lifecycles
Experienced with RESTFUL service/API testing, developing QA Strategy & Planning
Experienced with surrounding and supporting disciplines (data architecture, data integration, incident management, operations)
Experience with testing tools such as Selenium, Microstrategy and other test automation and BI tools. Familairity with other tools such as Servicenow, Alteryx, Cucumber etc.
Advanced MS Project Professional skills
Extensive experience with software development process (SDLC), including requirement gathering, analysis/design, development tools/technologies, release/version control, contemporary testing methodologies and deployment management
Query/Testing Tools: Selenium, JIRA, SOAPUI, RESTful testing, TOAD, Oracle Discoverer, Crystal Reports, Oracle Reports, DBArtisan, Quality Analyzer, Quality Profiler Advanced Query Tool(AQT), Rapid SQL,
Data Warehousing – Information Builders, Busienss Objects, MicroStrategy, ERWin data modeling tool, ETL tool – Informatica
Databases: Oracle, Teradata, MS SQL Server, Lotus Notes, DB2, UDB, Sybase
Automated tools: ALM Mercury Quality Center, Rational tools Requisite Pro, Clear Quest, Clear Case, Mercury, Quick Test Professional (QTP) / UFT, Test Director,
Other Tools: TIBCO, TeamTrack, Putty, Serena Version Manager, GIT, Autosys, Rational Tools, MetaRecon, Lotus Notes, ITSM - Remedy, PVCS Tracker, Xterm, Platinum, Metadata, SQL Navigator, PCVS, Capability Maturity Model, Sharepoint, Bugzilla, CVS, DOORS
O/S: AIX, UNIX, Linux, Solaris, Windows XP, Windows Server 2000/NT, OS390
Web: HTML, Front Page, IIS Web Server, Java, Java Script, ASP .NET, XSP, XMLSpy, XML, XSD
Languages: PL/SQL, SQL PLUS
Microsoft Project, MS Outlook, Word, Excel, Visio, PowerPoint
County of Montgomery, MD QA Test Lead Nov 2012 – present
Project: Integrated Justice Information Systems (IJIS) applications, which provide Criminal Justice (CJ) agencies with the ability to electronically access and exchange critical information at key decision points throughout the CJ communities’ business processes.
Reports – Information Builder BI, ETL, Java, Jasper, Selenium, JIRA, Crystal, Custom-JSP/XML/XSLT; UI - Java, web-based, GWT, Oracle Forms
Middleware - JBoss, Spring, JPA 2.0, Web Services, Web Sphere, ESB, MQ, OAS, OID, Active MQ, Biometrics; Databases - Oracle 11g
Interfaces – SOAPUI, RESTful API, SOA Architecture, SMART, JMS/MQ/XML, Regional Automated Fingerprint ID System (RAFIS), Agile application
Quality Assurance: Lead all aspects of quality assurance including establishing metrics, defining processes for test planning, setup, design, execution and defect management while applying industry accepted standards, and developing new tools and processes to ensure quality goals are met. Acted as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally. Worked with other functional leads on data governance, data quality, business intelligence etc to ensure seamless execution of all quality assurance processes and the resolution of defects. Implemented quality assurance procedures to ensure high quality and timely delivery of applications.
Project management: Provide supervision and leadership for team members, communicate the purpose and vision of the project, prepare reports and recommendations for management, conduct regular stand-ups, log progress and issues, then work to resolve obstacles to project progress. Create, assign and track the project work plans for delivery and provide technical guidance for work completion. Manage QA team, define testing processes and implementing them. Coordinate interaction between QA team, developers and management. Coordinated and respond to requests for changes from original specifications. Lead trained and mentored QA team members and participated in recruiting and performance evaluations of existing team members.
Test planning: Work with Requirements Traceability Matrix (RTM) for defining testing scope and tracking defects. Analyze documents (e.g., design, requirements, architecture, diagrams, flowcharts) to obtain an understanding of the requirements of the test engagement. Create test plans from specifications or verbal communications. Define QA processes and approach. Use Mercury Qualtiy Center ALM tool. Software Quality Assurance SQA duties involved ensuring that the standards, processes, and procedures are appropriate for the project and are correctly implemented. Trouble-shoots testing environments and make recommendations on appropriate technical resolution. Participate in UAT testing.
Test execution: Perform systems, integration, regression, black box, functional and other types of testing. Performing test planning, test case preparation and testing of various front end and backend applications. SQL queries for backend data analysis, Mercury ALM, Crystal Reports and customized applications used during testing. Validating check list for patch or fix release into production. Used SOAP UI for REST API testing of JASON messages.
Issues tracking: Record and track issues and bugs in ALM tool, and manage reporting, retesting and maintaining the bug log. Communicate issues with developers and business stakeholders
Dept of Homeland Security, VA QA Test Lead June 2007 – Oct 2012
Project: Worked on Homeland Security fingerprints capturing database, the world's largest such database. It dealt with global visitors, US embassies in foreign countries and global visitor demographics. Various applications involving capturing of biometric on border entry, matching with existing biometrics, watchlist, retrieve criminal history, identification and verification.
Environment: MS Project, ITIL, Remedy, TIBCO, ERWin, Oracle 10x, SQL Server, XML, XSD, SAO, XMLSpy, Putty,.Net, Team Track, Serena Version Manager, Mercury Quality Center, Bugzilla, TOAD, Share point, SOA Architecture, Web Services, Crystal Reports, Data Warehouse, Business Objects, ETL, Unix Agile methodology, DOORS, UAT, IV&V, MS SQL Server
Involved in determining QA team goals, setting QA priorities, developing and maintain testing schedules using Microsoft Project, team budgets, risk plans, quality assurance plans etc.
Performed SQA Analyst functions and validated compliance to agreed process, standards and guidelines all of which are deemed appropriate within a continuous process improvement initiative.
Worked with management in identifying testing strategies and monitoring its implementation.
Ensured full transparency and visibility into the end-to-end QA process at multiple levels of granularity and multiple platforms.
Particpated in IV&V and UAT testing. Performed testing for 508 compliance
Interacted with management updating them with QA performance reports and recommendations.
Worked on testing applications in agile environment using Scrum methodology.
Defined and designed QA and testing processes using tools such as Mercury Quality Center.
Interacted with developers to resolve open defects and tracking issues.
Performed web services testing using XMLSpy, of XML messages in SOA architecture, SOAP messages and interfaces. TIBCO messaging was tested.
Executed SQL queries.
Managed the project estimating activity. Worked with Program Manager, Resource Manager and Project Team to communicate approach, present plans and gain sign-off from the business and IT leadership.
Developed an agenda and documented meeting minutes for every QA project-related meeting.
Developed weekly project status reports for the client and senior-level management that includes a listing of major accomplishments, upcoming milestones, and potential risks/issues.
Dept of Justice, Washington DC QA Team Lead March 2004 - May 2007
Project: Grant Management Systems (GMS) application for Office of Justice Program
Environment: Sybase, UDB/DB2; Rational Tools, Clear Case, Clear Quest, Crystal Reports, Micro Strategy, Data Warehouse, ETL Informatica, DBArtisan, Visio, PowerPoint, MS project, Access, Erwin etc, Unix, OS390 etc., UAT
Developed and maintained QA project schedules, project status reports and mapped project activities to project requirements
Interacted with management and advised them on test strategies and approaches, identifying the optimal approach and validating the proper implementation of approved test strategy.
Conducted project/phase kick-off meetings to communicate individual roles and project expectations and ensure that all project team members have the tools and training required to perform effectively.
Monitored projects on an ongoing basis, evaluating progress and quality, managing issue resolution process and taking corrective action as necessary.
Created and executed SQL queries
Tested entire process of granting of awards and various subsequent adjustments to awards, in GMS application. Performed both front end testing and backend Oracle database testing. Used TOAD for database analysis.
AMERICA ONLINE, (AOL), Dulles, VA QA Tester 4/2003 - 3/2004
Project: Data warehousing, web based and customer call center applications, regarding retaining current customers and winning new customers.
Environment: Databases Sybase, Teradata, Business Objects, Data warehouse, ETL, Autosys, Oracle and Red Brick; Visio, PowerPoint, MS project, Access, Erwin, Mercury - Quick Test Professional
Planned test strategies and approaches complex AOL global applications spanning USA, Europe and Asia. Advised management on test strategies to handle complex QA scenario. Oversaw the implementation of those strategies.
Worked closely with users to understand, define and implement new product strategic requirements, and Business and Technical SMEs to review high level requirements for assigned projects.
Lead functional specification reviews, evaluates and incorporates feedback in order to obtain specification approvals. Organized, scheduled and coordinated testing activities, from writing test plans to running manual and automated tests.
MBA: Baruch College, City Univ. of New York Thesis pending