Sign in

Customer Service Manager

Brampton, Ontario, Canada
December 12, 2018

Contact this candidate


Carl Coolman

** ******* ********,

Brampton, ON. L6S 2Z6

Tel : 647-***-****

Email :


To secure a position in Supply Chain/Logistics, where my leadership skills, integrated experience and knowledge of Purchasing coupled with my analytical and interpersonal skills will be effectively utilize.


July 2017-Aug. 2018 The Four Villages CHC (Community Health Centre) (CONTRACT)

Manager, Procurement and Facilities

Manages and Coordinates all Office Operations at both locations

Coordinates and Chair the Joint Occupational Health and Safety Meetings

Assists with hiring, orienting and training of staff as required

Identify and execute saving opportunities, to meet annual saving targets

Coordinate delivery of products and services to meet defined deadlines

Negotiate pricing for non-contracted items

Manages budget for certain operating lines and monitor expenses

Source products and services as necessary to meet the needs of the business

Work cooperatively with the warehouse and Accounts Payable to resolve discrepancies

2016- June 2017 Home Depot (Contract)

Customer Service Coordinator

Identify patterns and trends relating to purchase order / delivery issues and raise these to the Supply Chain Operations team for further investigation

Make recommendations to enhance the customer experience and improve metrics

Develop and participate in development of the supply chain strategy

Work directly with Supply Chain, store and vendor teams to address customer order management inquiries

Act as final escalation point for complex or urgent customer service related issues

2014-2015 Loblaw’s Catalog Centre ( Temporary assignment)

Assistance to the Manager

Pick supplies as per request from orders

Prepare computerize waybill and Manifest daily on a timely basis for shipment throughout Canada

Maintain regular inventory count to ensure adequate supplies are on hand

Supervise employees as requested by the Manager

2010-2013 Trinidad & Tobago Civil Aviation Authority (TTCAA)

Facilities /Purchasing Coordinator

Accountable for all aspects of contract tendering for the maintenance of TTCAA

Source products, process requisitions and ensure P.O are completed on time

Point person, for all office services issues in the complex

Resolve billing discrepancies and supplier’s disputes

Oversee all contracts pertaining to Maintenance of the complex, with particular attention to “due date of Contract”

Supervision of 10 employees

2001-2009 Atlas Engineering Ltd. (Trinidad)


Complete cost analysis on general and specific procurement activities

Analyze cost and pricing data from suppliers and perform contract audits.

Negotiates price, terms and conditions of goods and service contracts.

Maintain proper records of purchases, contracts, and stock levels.

Resolve billing discrepancies and supplier’s disputes.

Supervise staff on various projects


Excellent communication, interpersonal and negotiation skills

Experience in the Supervision of Staff

Strong analytical and decision-making skills and the ability to manage conflicting priorities.

Ability to multi-task and prioritize projects

Possess excellent verbal and written communication

Proficient with Microsoft Office

Experience using MRP system

Working Knowledge with WMS, SAP/BOL Procurement program

Exercise lean Six Sigma Methods

Certification in Joint Health and Safety (Part 1 and 11)


2015 Trios College Brampton Campus (Canada)

College Diploma, Supply Chain Management and Logistics (Distinction)

2007 The Chartered Institute of Purchasing & Supply (CIPS) England

Understanding Purchasing Principles (Credit)

Managing Inventory (Credit)

Professional Courses taken over time

7 Habits of Highly Effective People

Presentation Advantage

Principles of Transportation

Principles of Inventory Control

Principles of Buying

Computerize Purchasing

References available upon request

Contact this candidate