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Desktop Support Manager

Location:
Orlando, Florida, United States
Posted:
December 10, 2018

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Resume:

Benjamin S. Scoggins

407-***-**** Cell - 407-***-**** Home

ac7xek@r.postjobfree.com

Professional Experience:

Verizon Wireless

**** **** ******* *****

Tampa, Fl

**/**/**** – Current

RPA Admin (Automation Anywhere) - VmWare Admin - Systems Engineer

Installing Automation Anywhere Software, Configuring, Backing up user Definitions and Bot Runners

Writing Automation Anywhere scripts. and Deploying Code

Testing on Stage, Development, and Production Systems

GPO Group Policy, Active Directory permissions

Oracle installations and configurations

MySQL installations

Sql installations and configurations

ODBC configurations

Troubleshooting issues for Automation Anywhere both known and unknown

At your Service (Proprietary version of ServiceNow) working trouble calls and tickets

Customer facing Support model

ITIL and Change management and Incident management

Standing up new VM systems for new clients to use to create Automation of tasks

Software configuration to include (Oracle, People-Soft, SAP, UNIX, Linux, Windows-All) as well as Hardware configuration in a Windows 2003, 2008 R2, 2012, 2016, Azure, AWS Environment

Vendor Relations working with Automation Anywhere and other external support representatives

Escalations to other Departments when and as necessary

Optum - United Health Group

9395 S. John Young Pkwy

Orlando, Florida

05/07/2012 - 09/12/2018

VmWare Admin - Systems Engineer - Systems Admin - Exchange Admin - Backup Admin

VSphere 6.8, 6.5 & 5.5 & VCenter Administration, HA, P2V, ESXi, ESX, DRS & SRM, AWS, Azure, Exchange Server 2010, DAG and Cluster Server, Office365, Sharepoint, Exchange in the Cloud, Exchange Server 2003, Exchange 5.5 Administration and migration, Pop mail, Squirrel Mail, Server 2016, 2012 2008R2, 2008, 2003, 2000 Upgrades and migrations in a 29000+ user global environment. Windows 10, 8, 7, XP, Redhat & Linux Administration & Support, MacOS, BES (Blackberry Enterprise Server) GOOD Technology and Deployment as well as Microsoft Active Sync, I-Phone and Android Mail, PCI, PII, PKI, HIPPA & Data Protection. Installation and administration of Microsoft Exchange and Lync/Skype server environments; including back end management of server configurations and the deployment of software upgrades and patches using SCCM, Shavlik, WSUS,

Citrix (XenApp 7.X) installation setup, deployment and configuration experience.

Back End ServiceNow, Remedy work to include Templates and menu options for End users

Cisco, Cisco Blade setup setup deployment and configuration experience. Cisco UCSM Administration and Support, Barracuda and Checkpoint Firewall, Wireless Connectivity

Hardware builds TPM chip, Processors, Memory and Raid Arrays, on MSA’s, DAS, NAS, SAN devices

Converting on-premises Exchange to the cloud, Microsoft Office365 upgrades

Trouble calls to established SLA’s for Voice and Data using ServiceNow and Jira as a source of ticketing system, Network Support and Connectivity issues in a Call Center Environment and Corporate Offices

Router and Switch problems. Rack Server and Standalone systems. Microsoft Windows Deployment Server Services, SCCM. Connectivity Issues

Symantec Backup Exec 2014 and 2012 and 2010 R3 Experience and Tape management, Symantec Endpoint Protection (Sep) and Firewall protection and Intrusion Protection including USB Blocking,

Tivoli Endpoint Manager and TSM, TSMVE, VEAM.

Powershell, VBScript, PowerGui, Perl

Network Monitoring tools such as Splunk, SCOM, Pagerduty, Hostmon, PRTG, Nagios, Solarwinds, from build to installation and configuration on remote systems, switches and routers. Pulling reports from and using for day to day performance enhancements as necessary.

Active Directory, Group Policy, AD Account creation, Security Groups, Distribution Lists

Remote Support using VPN Checkpoint, and RSA Token Authentication, RDP, ILO, KVM’s, PCAnywhere and Dameware, Bomgar.

ITIL Certified, Change management, Process Orientated Infrastructure

Marriott Vacation World Wide Corporation 6649 Westwood Blvd. Suite 500Orlando, Florida 01/15/2003-3/19/2012 Senior Systems Analyst - Network Administrator - Helpdesk - Desktop Support

Trouble calls worked to established SLA’s for Voice and Data as well as Network Support issues related to connectivity in a Call Center Environment and in Corporate Offices, DNS Issues, WINS problems, Router and Switch problems, Helpdesk Support, Desktop Support using Siebel and Infra Email as a source of ticketing work order process. Software configuration to include (Oracle, Siebel, PeopleSoft, SAP, Unix, Linux, Windows-All). Rack Server and Standalone systems. (MDS)-Microsoft Windows Deployment Server Services. Microsoft (RIS) Remote Installation Services.

Responsible for Hardware and Software in a Windows Server 2008, 2003, 2000, Windows 7, XP, 2000, ME, 98SE & 98, 95ABC, Office 2010, 2007, 2003, 2000, 97. Unix, Linux, MAC Environment.

Experienced in and familiar with Power Quest Drive Image, Norton Ghost and many other Cots (Commercial off the shelf software applications).

Experienced in E-mail administration Exchange 2010, 5.5, 5.0, 2000, Network Administration and troubleshooting Networks, Microsoft Office proficient as well . Blackberry and Blackberry Exchange Server Experience (BES).

Proficient on the needs of and setting up of Notebooks and Laptops for a client base of 3000 users through dialup and VPN Remote connection and troubleshooting with remote desktop software.

Experienced in Disaster recovery through Tape library restoration and backups using various software to include VERITAS Backup Exec and Legato Backups. As well as Active Directory (NT-Backup). NTFS and DFS Experience with Replication.

Experienced in configuring Terminal Server as well as Application Server, DNS Server, and Proxy Server and Web Server Applications for Active Directory.

Technical Support to include installing servers, desktops and laptops.

Migrating data and using Microsoft Migration Tool, Norton Ghost for Imaging drives.

IIS setup and configuration, Proxy Server, SQL 2008, SQL 2005, Sequel Server 2000.

PC-Anywhere for doing remote support as well as Remote Desktop Protocol which is Terminal Server Based and VNC and also Bomgar Support tools, Teamviewer and SCCM and SMS.

Phone Support to include moves adds and changes of current phone locations as well as Tip and Ring connectivity and punch down blocks.

Telecom experience to include password resets, building phones in Meridian Mail, Nortel\Avaya Callpilot Voicemail and Zeta systems, Nortel Symposium, Symposium Lite and Symposium Contact Center 6.0 and Call Accounting, Hyperaccess and Procomm. Tivoli Endpoint Manager and Bigfix experience. Citrix (XenApp 7.x) and Cisco, setup deployment and configuration experience.

Multi Media Experience to include Genesys, WebEx, Adobe Connect and IP Cameras with Skype and Direct Connect

Harris Corporation

1025 West Nasa Blvd

Melbourne, Florida, 32919

07/2001-12/20/2002

Network Administrator - Helpdesk - Desktop Support

Trouble calls, Network Support issues related to connectivity, DNS issues, WINS problems, Router and switch problems, Helpdesk Support, Desktop Support using Remedy Action Request as a source of ticketing system.

Experienced using IBM ticket system.

Software configuration to include (Oracle, Siebel, People-Soft, SAP, UNIX, Linux, Windows-All) as well as Hardware configuration in a Windows NT 4-5/ UNIX Environment.

SMS administration, Remote Desktop Support as well local support, assisted in the Asset Management of more than 9000 pieces of equipment in tracking and disbursement and disposal.

Experienced with Image cast, Power quest Drive Image, Norton Ghost and many other Cots (Commercial off the shelf software applications). Experienced in E-mail administration Exchange 5.5, 5.0, 2000, Network Administration and troubleshooting Networks, Microsoft Office proficient as well as Netscape mail.

Proficient on the needs of and setting up of Notebook and Laptops for a client base of 6000 + users through dialup and VPN remote connection and troubleshooting with remote desktop software’s.

Rockwell Collins

1100 West Hibiscus Blvd

Melbourne, Florida, 32919

04/2001-/07/2001

Network Administrator - Helpdesk - Desktop Support

Performed Systems Administration including reloads on CPUs and laptops using Imaging products or hardware drive duplicators.

Setup and configured Lotus Notes and MS-Office 95 97, 2000, XP (2002).

Member of migration team with the purpose of technical replenishment of PCs, Servers, Operating Systems and Data from Win95/98 to NT4 and NT5 using migration tools or PC to server and back to PC after change out of equipment.

Responsible for reloading PC's from scratch and development of load sets for imaging drives of PC's of same likeness.

Performed upgrades and rebuilds, disaster recovery and network support including placing systems on the network through UNIX servers and NT servers.

Responsible for the setup of local printers and supporting them including office jet combo fax/scanner/copier/printer.

Occasionally putting Win 95/98 oscilloscopes on network where needed.

Provided desktop and hardware support including remote support on workstations and laptops in a UNIX, NT4, NT5, 95 and 98 environment.

Provided remote site support using PC-Anywhere and SMS 2.0 and 3.0 Remote Administration.

Compass Knowledge

2710 Rew Circle Suite 100

Ocoee, Florida, 34761

03/2001-04/2001

Network Administrator - Helpdesk - Desktop Support

Support Technician to include installing servers, desktops and laptops. And Printers

Migrating data and using Norton Ghost for imaging drives and building Images for future deployment.

Responsible for setting up IIS server, Proxy server, Sequel Server 2000 and using PC-Anywhere for doing remote support.

Configuring Network devices including printers, PDA’s and Servers and Desktops and Scanners

NASA Contractor - (OAO Corporation)

NASA\OAO-1 Headquarters Building

Kennedy Space Center, Florida, 32899

09/1998-02/2001

Network Administrator - Helpdesk - Desktop Support

Team member on the server team and assisted in the collapsing of a multi-tiered, multi-plat formed environment of networks to end up with one domain

Proficient with Active directory and its multi facets.

Experienced in NT4.0, 95, 98, 98SE, ME, Windows 2000 (NT5), 2000 Server, 2000 Advanced Server, Linux, UNIX, Mac.

Provided support for Wan & LAN topology and administration.

Maintained computers and servers on local area networks, configurations, hardware installs/upgrades, reloads and configuring O/S's, and configured clients for network access.

Provided computer support for vendor supplied PC's and hardware.

Provided end-user hardware and software support including Windows 95/98, NT4.0 and all office suite products, and have installed third-party software as requested/needed.

Occasionally provide support to property management by pickup/delivery of hardware and replenishment.

Prepared hardware for excess, including disk wipes and software installation for new seats.

Frequently setup and installed servers, workstations and network printers and UPS.

Education - Degrees and Certifications:

BCC--Brevard Community College--1998

Associate of Science Degree in Computer Science

Herzing College (Technical College)--1998

A+, Network+, MCP, MCSE (Microsoft Certified Systems Engineer)

ITIL Certification: Marriott On the Job Training

Bomgar Certification: Marriott On the Job Training

References

Ray Knox - Director – Optum Director of IT- Cell -719-***-****

ac7xek@r.postjobfree.com

John Marrone - Supervisor - Optum Systems Administration - Office 763-***-****

Cell 352-***-**** ac7xek@r.postjobfree.com

Terri Wernett - Optum Manager - Cell - 651-***-****

ac7xek@r.postjobfree.com

John Middleton - Optum Lead - Home - 763-***-**** Cell - 763-***-****

ac7xek@r.postjobfree.com

Hector Rios - Supervisor - Lead Systems Analyst - Office 813-***-****

Cell 813-***-**** ac7xek@r.postjobfree.com

Kathy Spencer - Co-Worker - Telecom Manager - Office 407-***-****

Cell 407-***-**** ac7xek@r.postjobfree.com



Contact this candidate