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Microsoft Office Cisco

Brooklyn, New York, United States
December 07, 2018

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SHERLAND DANIELS *** East **th Street, Brooklyn, NY 11203 718-***-****

EDUCATION: Bernard M. Baruch College of New York

Bachelor of Business of Administration January 1994

Major: Computer Information System/Management Information System

Cisco: CCNA Cisco verification # 426334169156HOCM .


Platform: Windows XP, Vista, 7, 8 10, UNIX (Solaris 2.6/2.7/10), Linux 8.0

Servers: Windows Servers 2k, 2k3, 2k12 series, Novell.

Applications: Office 2k7, 2k7, 2k10, Corel WordPerfect Suite 8 and Ms SQL Database, Remote Support.

Protocols & Configuration: OSPF, EIGRP, RIP, BGP, VTP, STP / RSTP, VLAN, NAT, IPv4 / IPv6, Pix Firewall, Cisco

Routers, Wireless AP, L2 and L3 Switches.

Hardware: Cisco Pix Firewalls Cisco Routers 26xx, 28xx, 29xx, Cisco Switches 28xx, 29xx,

37xx series, HP 3000 MINIs, Dells PowerEdge, IBM Netfinity 3000 Servers, IBM

Desktops & Laptops Clones, Sparc 5, 10 Workstations.

Language: COBOL II, PL/I, Rexx, Shell Script (Bourne & Korn), C++,


Supporting Cisco pix firewall, routers, switches, Unix Servers and Windows servers...

Configuration, troubleshooting of Cisco routers and switches.

Networking Protocols used EIGRP, OSPF, VLAN, Iv6, IPv4, and BGP.

Design wired network, migration, updating, setup new network.

Analyze organization need for security and data integrity. Install, update, anti-virus.

Design and present recommendations for required hardware for networking. Install networking equipment, including user workstation.

Migration from Windows XP to Windows 7, 8, 10.

Migration from Microsoft Office 2007 to Microsoft Office 2010

Installed & configured UNIX servers and UNIX clients: Solaris 2.6/2.7.

Create & modify use accounts on Linux Ms. Windows Servers.

NIS servers, NIS clients, NFS servers and NFS clients experience

Migrate networks; implement back bone networks, setup cisco pix 501 firewall.

Preform daily backups of the entire staging area and other important data

Responsible for planning, coordination and monitoring projects.

Adding SCSI disk drive and SunCD 2plus and 4plus drives on Sparc workstation 20 system

Conduct on-site troubleshooting and installation of applications running on various platforms

Work in a team-oriented environment to provide first-line technical support for users

Participate in weekly status meetings with Managers to discuss progress on a project and pass week events

Handle Users problems from initial call through resolution.

Assemble desktop PC, troubleshoot and upgrade PC hardware, software installation and configuration

Maintaining the NYC TEACHERS’ RETIREMENT Automated Benefit System

Implement the automation of the Manual Retirement process using Cobol II language.

Console monitoring for error messages by server

Events documentation and follow up on occurred problems


10/16 - Present PeopleReady General Services

11/03 - 06/16 HILC / BCID IT Consultant

12/01 - 10/03 HSBC NOC Technical Specialist II

11/99 - 10/01 URS Griener /Refco Financial IT Consultant

08/95 - 10/99 BELL ATLANTIC/NYNEX Technical Support Specialist


This certification validates the skills required of associate-level network professionals to understand network fundamentals, LAN switching technologies, IPv4 and IPv6 routing technologies, WAN technologies, infrastructure services, security, and management.

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