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Customer Service Representative

Las Vegas, Nevada, United States
December 05, 2018

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Jefferson Jones, **** Gothic Marigold St, Las Vegas, NV 89149

702-***-**** –


As a highly motivated and experienced IT professional in both technology solutions and virtual team efficiencies. I seek opportunity and challenge with an organization where my skills can be optimized in team collaboration and excellent customer service. SUMMARY OF PROFESSIONAL CAREER

System Service Representative with 22 years’ experience in customer service.

• Senior Technician with engaged diverse technician team.

• Provided exceptional service to all of Walgreens stores in a large metropolitan and geographical area.

• Gained deep knowledge of Walgreens systems.

• Provided support and advice to individuals and groups at all levels of the organization.

• Team leader on numerous complex, high-end projects, notably installations on the Las Vegas Strip.

• My Team in Las Vegas area consistently scored in top 10 of scorecard metrics including customer satisfaction scores.

System Service Representative Walgreen Co/IBM / 1996 – Present Responsible for the installation, maintenance, troubleshooting and repair of point-of-sale systems, including:

• Network and Wireless Networking equipment.

• Back office Servers, AS400, Power, workstations and mobile devices.

• Bosch and Ademco Burglar Alarm Systems

• Lexmark laser printers, Zebra and Epson thermal printers.

• Pharmacy automation technology.

• In store audio and PBX.

• Cisco VOIP and telco Dmarc wiring troubleshooting.

• Cisco Routers and Switches.

• Troubleshoot and repair of instore cabling.

• Hughes VSAT network.

• New store installs and remodels.

• 24/7/365 rotating on call.

Developed excellent communication skills with business partners and support groups. Identified problems and produced and implemented narrowly-tailored solutions. Ensured optimal levels of customer satisfaction by good communication, close monitoring and follow- up.


• AS Degree Computer Electronics Technology, High Tech Institute, Phoenix, AZ December 1996.

• High School Diploma, Chinle High School, Chinle, AZ June 1995.

• Graduated Top 20 in Class, member of National Honor Society. References upon Request

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