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Project Manager Customer Service

Tampa, Florida, United States
November 29, 2018

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I am a result driven agile project manager with vast experience in highly visible concurrent projects in advertising, creative branding, marketing, publishing and digital media industries with remarkable success. I am highly accomplished in the role of project organization, monitoring, budgeting, scheduling, purchasing and administration with a track record of delivering solutions with my project team.

Areas of Expertise

Project Management, Marketing, Communications, Status Reports, Advertising, Vendor Management, Brand Design, Strategic Planning, Social Media Branding, Publishing, Scrum, Cost Reduction, Responsive Website Design, HTML, CSS, UX/UI and Business Development

Skills and competence

Interpersonal And Team Work Skills, Good Initiative And Creativity Skills, Presentation Skills, Written And Communication Skills, Excellent Analytical And Numerical Skills, High Ethical Standard, Result Oriented Self-Starting.

Personal training and development

Microsoft Office Suite (Powerpoint, Excel, Frontpage, Word, Outlook) Corel Draw, MS Project, Sharepoint, Wordpress, Joomla, Adobe Photoshop, Office 365, Asana, Agile Project Management, Mailchimp, Email Marketing


Inspire innovation, willingness to learn and very hardworking.

Work Experience

Shopping Spree Jan 2015- Till date

Project Manager

Keeping projects organized and running smoothly through the project lifecycle. Managing work schedules for clients and stakeholders.

Usage of Agile Excel Software for project monitoring with clients in relation to branding projects and also the usage of SharePoint.

Organizes and facilitates daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum related meetings.

Empowers teams to self-organize.

Serves as liaison between technical and non-technical departments.

Management of Agile project activities. Defining project roadmaps and delivery plans. Manage SharePoint reports, schedules

Coordinated over 20+ marketing/design project launches while working closely with the Project team.

Tracking all marketing projects print and digital

Maintain high presence and visibility while meeting with clients for onboarding account maintenance.

Working with the project team to track and dispense information to team members.

Prepared task list for each team member and kept track of their assignments.

Record all meeting notes/minutes/recaps/budgets

Website content management updates

Reduced the costs of office maintenance by 30% through strategic budgeting and costing which resulted in over $50,000 in savings for the company

Started multiple publishing projects from initial phase to the end while staying within budget

Conducted and documented weekly status review for upper management.

Ensures teams are practicing the core Agile principles of collaboration, prioritization, team accountability, and visibility.

Tracks and communicates team progress and other metrics across teams.

Al Waseet International/ Adwise Integrated Ltd, Lagos Aug 2008-Dec 2014

Administrative Project Coordinator

Coordinated a multi-million dollar project with training in UAE.

Managed a multi-million dollar, multi-phase project for a start-up in publishing with multiple product releases. Projects were completed on time and budget was met.

Worked with great talents from UAE, Lebanon, Tunisia, Egypt and Nigeria to set up a publishing and advertising company worth $1,000,000 from the scratch.

Was trained in Dubai to start a multi-million dollar project while working closely with the chairman and board of directors of the company.

Handled multiple projects of setting up the company in five different cities at once with my Project Manager.

I was in charge of project budgeting, scheduling, vendor management and proposal perusal of prospective vendors.

Provided procurement and commercial support, negotiated best value for money agreements, expedited the completion of agreements and provided commercial vendor and management support.

Ensured that all financial transactions and activities were processed and approved in accordance with the company delegation of authority.

I represented management by handling employees’ questions, interpreting and administering contracts and helping resolve work-related problems between employees.

Planned and conducted new employee orientation to foster positive attitude towards organizational objectives. I single handedly trained the customer service department staff.

Performance management, Communication management and improvement systems.

Responsible for all office administration issues and human resources management.

Usage of MS project for project monitoring.

Provides technical on-site support for new and existing systems.

Project Management and producing reports as at when required: Project progress, Activity Report, Project meetings etc.


B.Tech (Hons) Chemical Engineering from LAUTECH (Graduated with B.Tech Hons)

Completed two design projects in environmental engineering design

Certifications/Professional Training

Basic Certificate in Leadership

Executive Master’s Certificate in Project Management from Project Management

College, UK PRINCE 2 Certified. MS Project office.

Scrum Master (In-View)

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