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Manager Assistant

Washington, District of Columbia, United States
November 28, 2018

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Russell Dillard, MSW, LSW Social Worker LinkedIn URL 202-***-**** Washington, DC 20017

Experienced professional with proven success in diverse array of healthcare environments. Strong ability to help build and lead teams that meet and exceed designated goals and expectations. Highly adept at developing and implementing programs and initiatives that improve peoples’ lives. Areas of Expertise include:

Client and Member Services

Health Related Issues

Process Improvements

Team Building and Leadership

Relationship Building

Project Management

Community Relations

Social Services

Problem Resolution

Professional Experience

AMERIHEALTH CARITAS DC Washington, DC 2013-2018

Resource Social Worker

Connect members with appropriate and available community and/or governmental services by telephone or in-person. Locate and match affordable housing or related programs to meet needs. Utilize knowledge of community programs and services place members with correct programs for stable living arrangements or locate funds to help members remain in existing residences.

Key Accomplishments:

Raised over $5000 a year for unfunded tenant assistance

Involved local churches in programs of assistance for community members.

CHARTERED HEALTH PLAN Washington, DC 2005-2013

Director of Outreach (2012-2013)

Supervised three social workers arranging outreach services to members facing high-risk issues. Served as primary resource for non-compliant members. Found and re-established non-compliant members in program to maintain benefits.

Key Accomplishments:

Got 40% members sought after for compliance to re-certify

Co- Facilitator, Male Batterers Group (2009-2012)

Aided abused women in Montgomery County, MD. Worked with female partner in domestic violence cases including conducting weekly group sessions with men required by court to attend. Devised plans to assist male batterers in controlling their anger.

Key Accomplishments:

Men became more aware of their culpability in their interactions with their significant others

No person who went through the program during these years returned to the system

Resource Social Worker/ Director of Outreach (2008-2012)

Partnered with three care coordination teams and behavioral health agency as liaison between community resources and 85,000 members. Referred members to resources to overcome societal and systemic barriers to quality living. Represented organization at community forums and meetings.

Key Accomplishments:

Directed two social workers on special high-risk member medical project.

Community Relations Manager (2005-2007)

Worked closely with community groups and leaders on healthcare challenges and activities. Taught organizations, churches, and educational institutions about importance of healthcare and utilization of city-sponsored insurance program.

Key Accomplishments:

Visited area shelters 2-3 times weekly to communicate insurance rights to residents resulting in more than 100 new or renewed insured homeless people.

Connected with city government leaders about health of most vulnerable citizens.

Named Manager of the Year in 2005.


Program Assistant

Helped program director arrange placements for low-income adult student-apprentices. Obtained data on employment opportunities for student-apprentices. Advised individual students on appropriate workplace demeanor. Oversaw three parishes and Catholic Student Center.

Key Accomplishments:

Worked with potential employers to place 47 students in union and non-union construction positions.

Additional professional experience as Minister at Howard University, Washington, DC

Education & Training

Master of Social Work


Bachelor of Arts in Philosophy


Certificate in End of Life Care, 2014

Certificate in Gerontology, 2014

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