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Customer Service Sales Representative

Location:
Newark, Ohio, United States
Posted:
November 30, 2018

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Resume:

STEVE DUNCAN

Cell 740-***-**** *** Woodland Dr, Heath, Ohio 43056 ac7t7z@r.postjobfree.com

Summary of Qualifications:

Motivated team player with strong organizational and communication skills. Ability to identify problems and successfully implement solutions. Capable of coordinating simultaneous projects while ensuring goals and objectives are accomplished in accordance with priorities and time limitations.

Work Experience

Pilkington North America Jun 1997 to Aug 2018

Positions:

Customer Service Representative Dec 2017 to Aug 2018

Process customer orders and requirements to ensure on-time delivery

Handle customer inquiries, complaints, and billing

Maintain effective relationships with other departments (Sales, Operations, etc)

SAP Master Data Coordinator Jun 2015 to Dec 2017

Manage master data in the SAP system in regards to Routes, Customers, and Materials

Function as a SAP SD and SAP BI key user

Develop and maintain system queries in SQ01, SQ02, SQVI, and BI based on business needs

Create BI reports using Query Designer/Web Portal and APD extracts

Troubleshoot SAP functionality when needed

Review and approve SAP user access requests ensuring SoD is maintained for SOX compliance

Create new or append existing roles as needed based on changing business needs

Maintain SAP tables based on changing business needs

Training Specialist Feb 2015 to Jun 2015

Responsible for the ongoing training for 30+ locations

Assisted in handling inbound emails regarding system process issues

SAP Conversion Project Team Member Mar 2014 to Feb 2015

Responsible for converting mainframe customer data to SAP format

Ensured that current business practices were set up in the SAP environment

Resource for other business and SAP Module Team members for data conversions

Support Administrator / Mainframe Programmer Oct 2004 to Mar 2014

Set up 5 to 10 new locations annually

Set up 1500 new customer accounts annually

Add/maintain customers and permissions to the e-commerce site for online ordering

Add/maintain preferences and information for 7000 customers in the mainframe

Maintain price data in the mainframe for 7000 customers

Maintain salesman data in the mainframe for 120 locations

Responsible for 50% of the master data in the mainframe

Resolve daily errors from the sales system

Assist with system security including arranging appropriate access for 900 users nationwide

Develop and maintain training tools and policies and procedures and published to the intranet

Administer internal documents according to ISO standards

Provide internal support on system issues to reduce the number of calls placed to the helpdesk

Consult with offsite IS dept to resolve local network/server related issues

Review & approve software and hardware orders for all users

Review & approve security requests for users to ensure appropriate access

Develop new or change existing programs according to approved and prioritized business projects

Resolve IS support calls on time and in line with approved methods

Customer Service Representative Feb 1999 to Oct 2004

Receive customer orders via telephone, fax and EDI

Respond to customer’s needs and complaints in a timely manner

Provide back-up to local sales representative

Responsible for invoicing customer purchases and returns

Maintain accurate filing system for customer orders, canceled orders, and returns

Submit accounts payable invoices for payment as required

Receive and adjust inventory accurately and timely as needed

Warehouse Driver Jun 1997 to Feb 1999

Locate required parts and remove items from stock to be inspected and loaded for delivery

Deliver parts to customers safely and on time

Additional Skills:

Microsoft Office Suite

Cognos/IBM Impromptu

Easytrieve

JCL

TSO

COBOL

SAP SD

SAP GRC

SAP BI



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