STEVE DUNCAN
Cell 740-***-**** *** Woodland Dr, Heath, Ohio 43056 ac7t7z@r.postjobfree.com
Summary of Qualifications:
Motivated team player with strong organizational and communication skills. Ability to identify problems and successfully implement solutions. Capable of coordinating simultaneous projects while ensuring goals and objectives are accomplished in accordance with priorities and time limitations.
Work Experience
Pilkington North America Jun 1997 to Aug 2018
Positions:
Customer Service Representative Dec 2017 to Aug 2018
Process customer orders and requirements to ensure on-time delivery
Handle customer inquiries, complaints, and billing
Maintain effective relationships with other departments (Sales, Operations, etc)
SAP Master Data Coordinator Jun 2015 to Dec 2017
Manage master data in the SAP system in regards to Routes, Customers, and Materials
Function as a SAP SD and SAP BI key user
Develop and maintain system queries in SQ01, SQ02, SQVI, and BI based on business needs
Create BI reports using Query Designer/Web Portal and APD extracts
Troubleshoot SAP functionality when needed
Review and approve SAP user access requests ensuring SoD is maintained for SOX compliance
Create new or append existing roles as needed based on changing business needs
Maintain SAP tables based on changing business needs
Training Specialist Feb 2015 to Jun 2015
Responsible for the ongoing training for 30+ locations
Assisted in handling inbound emails regarding system process issues
SAP Conversion Project Team Member Mar 2014 to Feb 2015
Responsible for converting mainframe customer data to SAP format
Ensured that current business practices were set up in the SAP environment
Resource for other business and SAP Module Team members for data conversions
Support Administrator / Mainframe Programmer Oct 2004 to Mar 2014
Set up 5 to 10 new locations annually
Set up 1500 new customer accounts annually
Add/maintain customers and permissions to the e-commerce site for online ordering
Add/maintain preferences and information for 7000 customers in the mainframe
Maintain price data in the mainframe for 7000 customers
Maintain salesman data in the mainframe for 120 locations
Responsible for 50% of the master data in the mainframe
Resolve daily errors from the sales system
Assist with system security including arranging appropriate access for 900 users nationwide
Develop and maintain training tools and policies and procedures and published to the intranet
Administer internal documents according to ISO standards
Provide internal support on system issues to reduce the number of calls placed to the helpdesk
Consult with offsite IS dept to resolve local network/server related issues
Review & approve software and hardware orders for all users
Review & approve security requests for users to ensure appropriate access
Develop new or change existing programs according to approved and prioritized business projects
Resolve IS support calls on time and in line with approved methods
Customer Service Representative Feb 1999 to Oct 2004
Receive customer orders via telephone, fax and EDI
Respond to customer’s needs and complaints in a timely manner
Provide back-up to local sales representative
Responsible for invoicing customer purchases and returns
Maintain accurate filing system for customer orders, canceled orders, and returns
Submit accounts payable invoices for payment as required
Receive and adjust inventory accurately and timely as needed
Warehouse Driver Jun 1997 to Feb 1999
Locate required parts and remove items from stock to be inspected and loaded for delivery
Deliver parts to customers safely and on time
Additional Skills:
Microsoft Office Suite
Cognos/IBM Impromptu
Easytrieve
JCL
TSO
COBOL
SAP SD
SAP GRC
SAP BI