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Payroll Specialist

Tucker, Georgia, United States
November 30, 2018

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Sheila B. Walker

**** **** **** *** ******, GA, *0084 C: 678-***-****

OBJECTIVE: To secure a career with a progressive organization where I am challenged to utilize my experience in payroll, management, communication, and customer service experience in an effective and productive manner to create solutions and result.


Exceptionally dedicated, committed, and organized

Business professional with superior oral and written communication skills

Perform day to day payroll processing activities

Engaged with every tier of internal and external clientele to create solutions, and provide customer service

Follow payroll police, process and procedures

Provided innovative solutions to improve processes and systems to increase customer satisfaction


Accounts Payable/Receivable Microsoft Office (Word, PowerPoint, Excel)

Payroll and General Accounting Policy and Procedure Training/Documentation

Full Cycle Payroll-Multi-State Account Management


Payroll Specialist Delta Global Services, Atlanta July, 2015 to Present

Process multi-state weekly payroll for over 2200 employee accurately

Payroll estimate $1.5 Million weekly

Reconcile payroll to general ledger and provide analysis as needed

Provide research and answers to employees with payroll concerns and questions

Process Travel, Mileage and Expenses

Verify all payroll changes, updates, and overtime into the payroll software system, ensuring the accuracy of the information entered

Process ADP Per Diem cards for three divisions, over 20,000employees with 650 request monthly-$70K

Payroll Speaker for New Hire Academy-Twice a month-Explain all details of pay cycles, ACH Rejects, per diems, expenses and state laws for final pay.

Payroll Administrator, Xerox - Delta Airlines, Atlanta August 2012 to July 2015

Process stop payments and enter the adjustments in the payroll system for proper reconciliation

Handled daily ACH Reject report

Processed manual checks for employees and vendors

Review garnishment paperwork and notate information system

Forward overpayments, garnishments, state and local taxes payments to the treasury department

Assist with reconciliation of tax questions for federal and state taxes

Cross-trained in Disability, focusing on overpayments and case management

Assist with the mailing of pay checks to 98 Stations on time via UPS/Fed-EX.

Prepare, sort, and distribute all in house checks

Sales and Service Rep II, Convergys-ATT SBC, Stone Mountain, GA (Contractor) January 2012 to August 2012

Troubleshooted, researched, and analyzed customer inquiries regarding installation, billing, and products

Reconciled contracts based on sales representative submission for accuracy

Achieving forecasted sales business targets and leverage business relationships to maximize sales

Maintained broad knowledge of products, pricing, promotions, procedures, and other important issues through communications, meetings and client focus groups

Account Manager, Office Furniture Expo, Doraville, GA May 2009 to January 2012

Developed and presented client presentations to facilitate collection of information relevant to customer’s business; interfaced heavily with senior management

Responsible for managing and growing the overall relationship with key decision makers and influencers at assigned clients to create customer loyalty and increase revenue

Identified and capitalized existing accounts to up-sell new products and services

Demonstrated effective communication skills and relationship-building

Business Manager, S&J Holdings, Clarkston, GA March 2006 to April 2009

Trained sales and customer service representatives on company policy and procedures

Managed employee relations by conducting:

oNew hire interviews

oPerformance evaluations and salary reviews

oE-Verify and I-9

Handled all accounts payable and receivable operations

Responsible for processing Bi-Weekly Payroll for multiple companies

Updated payroll and benefit record, including changes to tax, health benefits, insurance coverage, etc.

Provided employees with payroll information via phone, email and in person


Lawson, Staff Suites, Acceleration (Agile1), Great Plaines, CRM, SMPR, Talentwise, APD Pay Cards

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