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Sales Representative Customer Service

Dallas, Georgia, United States
November 25, 2018

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Strategic leader and dynamic sales representative with over 12 years of successful history of expanding market share while ensuring existing client loyalty. Documented success in launching and driving the growth of diverse pharmaceutical product lines. Top record of performance in account management, sales promotions, customer retention, and revenue generation. A consistent track record that demonstrates self-motivation, creativity, and the initiative to exceed personal and corporate goals. Committed to driving new business by establishing and strengthening strategic relationships with key physicians, influential professionals, pharmacists.

Therapeutic Expertise

Injectables, Parasiticides, Allergy/Immunology, Infectious Disease, Dermatology, Endocrinology, Otolaryngology, Pulmonary, Pediatric, Internal Medicine, Primary Care, and Veterinarian.


Allergy/Immunology, Pulmonology, Otolaryngology, Neurology, Dermatology, Endocrinology, Cardiology, Nephrologist, Gynecologists, Internal Medicine, Pediatrics, Veterinary.

Sales expertise include

Product Launch, Product & Disease Expertise, Business Analytics & CRM, Payor/Manger Care, Key Account Management, Account Relationship management, Disease Awareness Campaigns, Territory Development, New Business Development, Strategic business planning, Sales Presentations, Team Building and Leadership, Computer Trainer, Speaker Liaison Development, Market Profiling, Consultative Selling, Cross-Functional Partnering, Mentoring, Coaching, Clinic Excellence, Managed and coached sales teams, Talent development, Drive Innovation, and Leadership Development.


MERCK & Co., Inc. September 2006-March 2018

Territory Manager – Animal Care Team - Injectables/ Parasiticides Oct. 2016 – March 2018

Georgia, Tennessee, Alabama, North Carolina, South Carolina

Companion animal disease states. Core Vaccines, injectables and parasiticides. (40 Products)

New products Launch of Bravecto - Presenting benefits, features and treatment protocols

2017 Achieved goal at 107% for first year – Opened 8 new accounts in 6 months.

Developed creative sales strategies to reach Hard to See customers

Responsible for sponsorship, business agreements and fund-raising events

Buy and Bill

Atlanta, Georgia April 2013 – October 2016

Executive Sales Representative: Respiratory Specialty Team: Asthma, COPD and Allergies

Dulera, Asmanex, Nasonex, Singulair, Clarinex, GRASTEK, RAGWITEK, MAXALT, Fosamax

Leveraged strong professional relationships with Allergist, ENTs, Pulmonologist, Pediatrics, Primary Care and Family Practice to ensure client loyalty. Responsible for multi-million-dollar sales volume annually. Creatively accessed sites and engage in ethical, on-label disease and product discussions.

Adhered to company policy, FDA regulations, and PhRMA guidelines, sample management, reporting, balanced discussions, programs and meals, and compliance to comply with the Sunshine ACT.

Launched 3 products in the Respiratory field: Dulera, GRASTEK and RAGWITEK

2015 Ranked 19th at 105.7% With launch of GRASTEK Key Physician with largest growth in Depth

2016 Ranked 12th at 103% GRASTEK Key Physician with largest growth in Depth

Executive Sales Representative - California September 2006- April 2013

Januvia, Janumet and Janumet XR– Women’s Health – Fosamax-Maxalt – OB/GYN

Results driven, independent, yet team-oriented representative:

Consistently met and exceeded sales goals: Top Tier Sales ranked Top 20% (7x’s)

Hyper-targeted early adopters, strategically focusing time/money/resources.

2011 Ranked 14th at 107.6% TEAM Ranking #2

2012 Ranked 12th at 110% - Market Share 26.64% TEAM Ranking #1

Operations Liaison/Computer Lead, Compliance Lead, COMET trainer, Port Hueneme Naval Base lead, Santa Barbara Hospital Lead and New drug launch point for Dulera, Januvia and Bravecto.

United States Navy MWR

Marketing Director - California - Spain 2002-2006

Morale, Welfare, and Recreation Department, Naval Bases Ventura County, CA and Rota, Spain

Marketing Director overseeing fundraising events, sponsorship programs, special events, Seabee Days Weekend, Air show, Armed Forces Triathlons, Armed Forces Boxing Championships, and many other events throughout the year. Responsible for advertising, displays, meetings, coordination, and liaison with multiple vendors, managed several employees on a day-to-day basis and editing weekly highlights special events occurring at all facilities on the Naval Bases.

Professional Detailing, Inc.

Pharmaceutical Sales Representative - Florida 1999 - 2002

GlaxoSmithKline and Novartis contracts

Integral member of an elite team of pharmaceutical sales representatives dedicated to improving the quality of lives through product sales and meticulously managed a territory of a 192 Physicians. Exceeded monthly goals by 117% during the first 6 months and continued to improve upon professional rapport with clientele throughout contract term. Quickly adapted and learned complex medical terminology and CNS/respiratory system for pharmaceutical products for initial contract and when required to transition to a new contract. Coordinated with direct sale counterparts’

Highlights of achievements

Awards / Recognition

2017: Award for Excellence: Top Sales Growth New Account Sales

2016: Award for Excellence: Compliance Lead

2015: Award for Excellence: Computer Training

2014: Award for Excellence: April: Most Valuable Peer: Recognition for Leadership and TEAM Dedication

2014: Presidents Club

2012: Award for Excellence: Top Sales Growth

2011: Most Valuable Peer: Recognition for Leadership and TEAM Dedication

2010: Award for Excellence: April

2008: Most Valuable Peer: Recognition for Leadership and TEAM Dedication


MASTER OF Human Relations

The University of Oklahoma, Norman, Oklahoma

BACHELOR OF ARTS, Advertising and Design Minor in Economics

Youngstown State University, Youngstown, Ohio

Honors Academic Scholarship


8 Years American Red Cross Swim Instructor: Volunteer

Big Sister Program

3 Years Volunteer and Rape Consoler for Sojourner Women’s Shelter

Agis Memory Loss Senior Center Volunteer

Certified Personal Trainer/Aerobics Instructor: teaching Kick Boxing, Spinning

Lead groups more than 300 personnel in group aerobics & physical fitness training.

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