Customer Service Manager
Resume:
RESUME
Viventharan A/L Subramaniam
** *** ****/* ***** Lestari Putra,
Seksyen 5 Bdr Putra Permai,
***** **** *********, ********
HP NO: 018*******
Email: ***********@*****.***
PERSONAL INFORMATION
Date of Birth/Age : 12th November 1992/ 26
I.C Number : 921112 - 08 - 5683
Current CGPA : 2.50
Marital Status : Married
Languages : English, Malay, Tamil
Nationality : Malaysian
Race/Religion : Indian/Hindu
Personal Skills : 1) Excellent leadership and organizational skills
2) Ability to work under pressure
3) Established interpersonal skills
4) Efficient time management skills
5) Proficient in computer skills
Preferred Location to work : Selangor
CAREER GOAL
I’m willing to play a challenging role and wish to implement what I have learned theoretically during my education era and also to gain experience which will benefit both me and the company I work with.
EDUCATIONAL & PERSONAL DEVELOPMENT
University Education
Institute/University : Asia Pacific University (APU)
Field of Study : Diploma in Information Technology
Current CGPA : 2.50
Abroad Experiences : -
Year of Study : Mei 2010 – April 2013
Secondary Education
School : SMK Methodist Sungai Siput (2006 – 2010)
Qualification : SPM
Result : 1A, 2B+, 1D, 5E
LANGUAGE SKILLS
Proficiency: [0-1= Bad], [2-4 = Moderate], [5-7 = Good], [8-10 = Excellent]
No
Languages
Written
Spoken
1.
2.
3.
Malay
English
Tamil
10
10
4
9
9
10
INTERPERSONAL SKILLS
-Efficiently able to multitask while adequately prioritizing tasks
-Motivated, determined and consistent
-Able to develop and maintain good relationships with work colleagues
-Supervisor/managers
-Willing to learn new things
COMPUTER SKILLS AND COMPETENCES
-Microsoft Word
-Microsoft Excel
-Microsoft Power Point
-Microsoft Outlook
-Microsoft Web Expression
-Microsoft Visual Studio
-Microsoft Visio
-Adobe Photoshop
-Adobe Lightroom
-Software (Reformatting, installation, uninstallation)
-Troubleshooting
Curricular Activities
-Futsal District Level 2006
-Futsal District Level 2007
-Vice Secretary of Handball Club 2008
-Vice Secretary of Science Club 2009
-Committee Member of Kadet Remaja Sekolah 2009
-Committee Member of Pengawas Bahagian Buku Teks 2009
-Program Latihan Khidmat Negara 2010
JOB EXPERIENCES
1.Astro All Asia Broadcast.
Position Title : TAC Team
Employment Level : Executive
Company Industry : Media
Salary : RM1000
Job Description : Allocate role play of new contestant.
Look for audiences.
Arrange performances according to rundown for the day.
(June 2010 – April2011)
2. Symphony Group of Company.
Position Tittle : Customer Service Representative (Contract)
Employment level : Freshies
Company Industry : Call Centre
Salary : RM1800
Job Desription : Troubleshoot customer’s problem.
Provide excellent service for the customer
Projects : Umobile
(January 2013 – April 2013)
3. RM Leopad.
Position Tittle : QAQC Inspector
Employment Level : Freshies
Company Industry : Blasting &Painting
Salary : RM 2500
Job Description : Conduct Inspection after surface preparation.
: Check the quality of painting surface.
: Prevent from metal corrode.
: Deliver good quality for clients.
: Piping, Vessels, Beams
Projects : Bechtel Corporation
MOPU (Mobile Offshore Production Unit)
Hess Corporation
Angsi Petronas
(January 2014 – June 2016)
4. Global Business Services.
Position Tittle : Client Care Executive
Employment Level : Junior
Company Industry : Banking
Salary : RM 2500
Job Description : Assist client on credit card enquiries.
: Monitor transaction details.
: Sales and Services.
: Deliver accurate information to clients.
(August 2016 – Current)
Expected Salary
RM 3000 (Negotiable)
Reference
Mr. Vanan (TAC Team Lead Astro)
Mr. Kalairasan Balan (RM Leopad QAQC Manager)
Mr.Musab (Manager GBS)
Mr. Sevanesan (Manager GBS)
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