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Administrative Assistant Customer Service

Bridgeport, Connecticut, United States
November 19, 2018

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LaVerne Jones

** * ***** ***** ****

Bridgeport, CT 06606

Phone: 203-***-****


Summary Profile: Seeking the opportunity to gain professional knowledge in a highly motivated corporation committed to quality customer service and growth.

Professional Experiences:

Office Team/Robert Half International (Temp Agency): Shelton, CT September 3 – September 21, 2018

Receptionist/Administrative Assistant for BTX Logistics, Shelton, CT

Handled all incoming calls, using a multi line Switchboard phone, routing calls to appropriate Parties

Printed, Sorted invoices for the Accounts Payable Department

Greeted all visitors and guests in a professional manner

Office Team/Robert Half International (Temp Agency): Shelton, CT July 30, 2018 – August 27, 2018

Receptionist/Administrative Assistant for Dworken, Hillman, LaMorte & Sterczala, P.C., CPAs

Shelton, CT

Handles all incoming calls, using a multi line (40 line) Switchboard phone, routing calls to appropriate


Greeted all visitors and guests in a professional manner

Provided administrative assistance

HB Communications, Inc. North Haven, CT July 2015-April 27,2018 Receptionist/Administrative Assistant

Handle all incoming calls, using a main switchboard, routing calls to appropriate parties.

Greeted all visitors, customers and clients/vendors in a professional manner

Reserved/scheduled conference rooms, meeting resources, employee and visitor meeting activities, using the

Outlook Group calendar as needed

Received, stamped and sorted all incoming mail for distribution throughout the company

Assisted the Finance/Accounts Payable Department-Miscellaneous duties-

Opened daily (mail) Accounts Payable invoices, stamp received date

Printed Accounts Receivable sales invoices, purchase orders, packing slips, shipping confirmation

on a daily basis

Matched invoices, Expense reports, receivers/packing slips, purchase orders, with checks

Organized Accounts Payable check copy and back up in alphabetical order for filing

Matched purchase orders, Expense Reports, invoices in alphabetical order with check copy

Matched, Batched and coded Vendor invoices/checks per week for payment

Mailed out checks

Provided administrative assistance to various Departments as needed

Office Team/Robert Half International: Shelton, CT August 2012-September 2012/ September 2013 Administrative Assistant for Bridgeport Board of Education

Bar coding of books and service kits for the entire Bridgeport School Systems.

File clerk - Audi dealership in Fairfield, CT September - 2013

Excel Partners (Temp Agency): Stamford, CT

Call Center Representative for 3PL Teleservices/Waste Management January 2014 – January 2015

80-100 plus calls a day, via Web phone, to verify scheduled and unscheduled work orders for various companies

and business locations throughout the United States and Canada

Administrative Assistant for Peoples United Bank - Woodbridge, CT December 2012

Assisted in “Mock Interview,” training classes for new managers.

Walters & Associates -Liberty Tax: Bridgeport, CT December 2011-April 2012

Office Manager and Tax Preparation

Managed entire office -

Retrieved messages /voice mail, e-mail daily, and responded to messages as needed

Received incoming faxes and distributed to appropriate personnel

Greeted all visitors/customers in a courteous manner

Prepared Federal and State taxes for filing

Researched information via the internet

Responsible for keeping files updated

Scheduled appointments

The Hartford Financial Services- Harford Insurance

Law Offices of Jill M. McGoldrick/ David J. Mathis: Hartford, CT May 1973- July 2011

Administrative Assistant/ Receptionist

Distributed and printed short Calendars to Attorneys

Notified the Courts via Fax or Internet

Mailed physical and electronic documents

Prepared files for Attorneys

Shipped files to Archives

Maintained a closed file log

Processed bills and Invoices

Greeted customers upon entrance and handled all cash and credit transactions

Assisted customers over the phone regarding office operations and products

Professionally processed 80+ calls per day

Provided information and services to ensure customer satisfaction

Processed insurance products- new business renewals, endorsements,

Cancellations manually as well as electronically

TJ Maxx: Fairfield, CT September 1996- May 2012

Head Cashier/ Supervisor

Managed a team of 8 people

Trained new employees on the cash registers and provided knowledge of specific store tasks and policies.

Assisted cashiers in maintaining enough monies in their cash register

Provided assistance with problems and issues that occurred throughout the day

Assigned breaks to Associates


Central High School- Bridgeport, CT 1969 Diploma

Housatonic Community College- Bridgeport, CT 1969-1970

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