FELICIA L. FINKLEY

Objective: To secure a position that enhances my professional skills in recruiting, project management, and /or administrative support.

Areas of Strength Include:

Data Analyzing, Full Cycle Multi-Location Recruitment, Office Administration, Balance Reconciliations, Project & Operations Management, HRIS -Applicant Tracking Systems, Logistic Navigation Tracking, Building Strong Referral Networks & Relationships, and Liaison for Contract Negotiations & Closing Measures, Quality Assurance, Customer Service and Social Media Marketing

Experience

Mercantile Adjustment Bureau, Williamsville, New York November 2017 – Current

Client Relations Specialist/Data Analyst

Handles and processes multiple reports that all contain sensitive or confidential information

Analyzes client questions and concerns, escalating problems to appropriate teams and handling service problems to the satisfaction of the client.

Manages all client account opening, transferring, and closing processes, ensuring that procedures are followed correctly.

Works closely with multiple clients from retail to banking industries to ensure their satisfaction is achieved and making sure clients' needs are being met in a timely manner.

Assists with managing team projects, reviewing company protocols and assisting the company in client acquisitions.

Remedy Intelligent Staffing, Orchard Park, New York November 2016 – November 2017

Client Partnership Specialist (Recruiter)

Managed assigned contract labor staff for daily work functions and employee relations to include terminations; ensured proper on-boarding and off-boarding of assigned contractors

Maintained set benchmarks as set forth by the company

Used independent judgment and interviewing skills to select and placed contract candidates on assignments

Retained staff of temporary/contract employees to meet customer needs/requests

Serviced existing and new business accounts through regular customer contact/visits

Provided administrative supervision of contract employees; and maintained regular contacts with direct placements

Worked closely with customers to attend to and resolve administrative and personnel matters with contractors

Rich Products, Buffalo, New York March 2016-September 2016

HR & Systems Administrator (Contract)

Provided associate data changes through HRIS system maintenance: Ensured associate records are up-to- date by processing associate data changes in a timely manner (includes processing payroll vouchers, providing support for new associate on boarding process, associate termination process/data entry, associate separation notices, exiting process, background checks, etc.)

Ensured data integrity through various HR data audits via reporting and monitoring of data input/output to track data entry errors, process adherence (i.e.; data integrity at merit time, etc.)

Provided intermediate level Excel spreadsheet support (i.e.; pivot tables, graphs, etc.) to meet necessary

deliverables for HR Leaders/Managers/Generalists (i.e.; acquisition materials, organization structure changes, spans/layers, etc.)

Provided advanced level PowerPoint support (Smart Art, org charts, etc.) in creating/developing

presentation materials/tools, manipulating of documents (i.e.; competency materials, etc.), organization charts, etc. for HR Leaders/Managers/Generalists to meet necessary deliverables

Provides project support across HR Leaders/Managers/Generalists: worked with HR Leaders/Managers/Generalists in terms of initiatives and projects in order to translate concepts into tools, presentation materials, etc. ' utilizing Intermediate Excel and Advanced PowerPoint experience

created and distributed ad hoc and scheduled reports, updates as needed

provided scheduling, meeting management and logistics planning

Interpreted and explained human resources policies, procedures, laws, standards, or regulations - partners with Associates/Generalists to communicate and ensure compliance with company policies and procedures and government regulations regarding HR

Superior Talent Resources, Cheektowaga, New York October 2014-November 2015

Talent Acquisition Specialist (Recruiter)

Managed assigned contract labor staff for daily work functions and employee relations to include terminations; ensured proper on-boarding and off-boarding of assigned contractors

Maintained set benchmarks as set forth by the company

Used independent judgment and interviewing skills to select and placed contract candidates on assignments

Retained staff of temporary/contract employees to meet customer needs/requests

Serviced existing and new business accounts through regular customer contact/visits

Provided administrative supervision of contract employees; and maintained regular contacts with direct placements

Worked closely with customers to attend to and resolve administrative and personnel matters with

contractors

Served as on-site liaison between Superior, the customer and the candidate pool to develop specific sourcing strategies based on consultation with hiring managers

Progressive Technology Systems, Williamsville, New York February 2010- May 2014

Senior Recruiter/Project Manager

Filled 400+ positions with top notch candidates

Utilized a wide variety of methods to generate candidates, including web-based sourcing, internet postings, internal and external networking and referral programs

Exceeded hiring goals every year between 2011 and 2014

Restructured the recruitment directives to improve candidate availability for future projects

Managed all assignments under contract

Ensured accuracy, punctuality, and processed administrative documentation required by the client; which included new hire paperwork, 1099s, payroll processing and project/contract agreement sign-offs.

Partnered with owner to create cost effective solutions and training

Coordinated all contractor schedules, logistic routing, training and contract negotiations. Designed and delivered training classes and web-based training for subcontractors (per clients requests)to handle large telecom and low voltage installations, including diversity hiring and career development.

Operated all accounting functions for technical recruits and office staff

In charge of financial reporting; daily, monthly and quarterly involving payroll & benefits, reimbursements, general ledgers and wire transfers.

Local Edge (Talking Phone Book), Buffalo, New York August 2012 – July 2013

Digital Media/Marketing Processor

Delivered multichannel campaigns across e-mail, web, mobile, and social media.

Created, processed and editing content in a web-based environment.

Provided support to other production team members.

Managed Google Ad Words, pay per clicks, banner ad, SEO and SEM campaigns.

Monitored social media channels for trends and opportunities.

Conducted keyword research

Uploaded website content using content management systems

Maintained e-commerce platforms and applications.

Executed e-mail marketing programs.

WJJL-1440 AM, West Seneca, New York September 2010 – Current

Master Control Technician/Disc Jockey

On Air personality for “The Felicia on the Radio” show during Saturday morning time slot; that promotes a

format for old school music of all varieties.

Maintaining the production of 2 or more weekend segments.

Board Operator for live broadcasts as well as other specialty shows.

Production Associate/ Media Assistant

In charge of handling on air controlling of different program sources such as commercials and other promotional events

Proficient in control board operation, recording and music scheduling, using: Rockwell Collins Audio

Consoles / Sony Sound Players / cart machines, microphones, turntables and cassette decks endorsements & public announcements and sponsors.

Completed life cycle of creative producing process like writing, editing, pitching and scripting.

Assisted producers in securing and organizing production materials for radio shows, including distribution and rundown copying, dubbing audio, overseeing archiving of discs and logs.

Responsible for organizing and cataloging CDs for the incoming storage needs from various companies.

Implemented strategies for using social media channels for marketing purposes

Established relationships with online communities by identifying key impacts

Managed social media sites such as Face book, Instagram, LinkedIn, My Space and Twitter

GE Healthcare Financial, Orchard Park, New York July 2008- August 2009

Commercial Equity Data Entry Clerk III (Star Point Solutions)

Verified accuracy of data, combining data from various systems to compile spreadsheets.

Revised and reorganized all internal and external based health information.

Proofread every document and extracting selected information to submit to all field workers.

Researched and prepared survey data for healthcare facilities in reference to compliance for health and life safety codes.

Prism Health Networks, West Seneca, New York August 2007 - July 2008

Credentialing & Claims Agent

Analyzed contracts to be processed for board review measures; to approve insurance coverage for health facilities.

Performed thorough credit analyses, reviewed all educational licenses and certifications for health care

providers requesting insurance coverage.

Researched and adjusted health care claims in such networks as; Blue Cross Blue Shield, Univera, Magna Care, Aqua, Vytra, and Independent Health (Health Now).

Collected and maintained files in relation to credentialing of network providers, including application,

contracts, current physician licenses, DEA licenses, malpractice insurance, and board certifications.

Education

Radio Broadcasting & Production, WJJL-1440 A.M., West Seneca, NY, 2010 - Current

Communications, DeVry University, 2012-2016

Operational Business Management, DeVry University 2011-2012

Information Technology, Bryant & Stratton, 2000

Web Technology, Software & Skills

Microsoft Office (Excel, Word, PowerPoint, Access, Project, Outlook), Notepad++, HRIS, Success Factors, Smart Search, Silk Road, Associate Central, Work Nexus, First Advantage, Hire Right, Lotus 123,Lotus Notes, Business Works, Accurint, QuickBooks, Beacon, Dispatch Now, Tow Magic, MapQuest, Computer Ease, Fox Pro, Novell, CUBS, Medent, EDI, Facets, WIKI, ADT, & FOLS, Cool-Edit, Audio Vault, and SONY ACID Music Studio, Pro tools, Crystal, Mix Craft and Adobe, Internal server based recording/playback components, Signal conversion equipment, Search optimization & Web server administration, Constant Contact & Word Press- Online Marketing/Management Tools

Addition Skills

Contract negotiations, Accounts Payables/Receivables, Account Reconciliations, Payroll, Credit & Collections, Expense Control, Statement Billing, Month-End Closings, Medical Claims & Billing, Staff Training & Management, Shipping/Receiving Coordination, Dispatching, Logistic Navigation, Client Relations, Network & System Administration.

Community Involvement

Justice Lifeline Ministries, Buffalo, NY 2010-Current

Executive Assistant to Program Director

Assisting troubled youth and adults with job counseling, communal re-entry, housing and daycare support

References

Available Upon Request

Contact this candidate