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Desktop Support

Location:
Tampa, Florida, United States
Posted:
November 17, 2018

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Resume:

Richard Muñoz

**** *. ***** ***. *****, FL *****

E: ac7p38@r.postjobfree.com C: 787-***-****

Professional Profile:

I am a highly motivated skilled IT Professional with more than 29 years of progressive accomplishments in the IT field. Possess the ability to work well with others (Team Player) and know how to work under pressure, able to meet tight deadlines and have excellent knowledge of computer technologies and software applications. Also have the capability to quickly learn and utilize new learn skills. Self-starter, exhibiting high work ethic, dedication, integrity, and competence, Personable problem-solver, troubleshooter, able to meet challenges and provide solutions in a timely manner.

Technical Knowledge:

Operating Systems: MS Windows, Linux, UNIX, Windows Server, MS-DOS, Android, Google OS, Apple IOS, etc.

Networking: Wired, Wireless, Cisco, Belkin, Linksys, Cabling, LAN, WAN, SAN, NAS, DNS, DHCP, VOIP, Network Troubleshooting, Xen Apps, FTP, SFTP, VPN, McAfee, SCCM, PXE boot, WWT CPM migrator, ServiceNow.

Software: MS Office, Remedy, GPO’s, Ghost, VMware, Hyper-V, Virtual Box, AD, Exchange, RDP, OEM, MDT, CA, Citrix, ESXI, Connect Wise, Kaseya, LogMeIn, Dame Ware, Retina, Zen Works & GoToMyPC, Laps, Audio Codecs, Polycom

Hardware: Desktop, Laptops, Printers, Scanners, Servers, Routers, Switches, Cams, POS, Kiosk, Projectors, Labs.

Education:

BS Degree, Information Technology, Shepperton University, 2003

High School Vocational Diploma - Welding, John F. Kennedy HS, 1988

CompTIA, A+ Computer Technician, CompTIA, 2006

Microsoft Certified Pro MCP & Microsoft Office Specialist Master MOS, 2006

Certiport, IC3 Instructor, Certiport, 2006

Microsoft Hyper-V, VMWare, Office 365, Server 2012, SCCM, Microsoft Virtual Academy

IT Courses presently taking online CEH & CFHSI, CompTIA Security +, Network +, Server +, Linux+

Bi-Lingual – English & Spanish

Professional Experience:

AMEX / NTT Data

Desktop Support Admin 8/2018-9/2018

I was imaging Windows 7,, using SCCM, PXE, USB and Software Center for their apps on over 600 computers.

Work at the AMEX GBT Depot with their IT staff, backup all user data so they can use OneDrive.

Ticket system used ServiceNow.

Also, setup Cisco Jabra for Business. And prepare computers for network testing in remote locations thru out the US, and rack Cisco network devices.

HCL / KRG Tech

Desktop Support Admin L2 4/2018-7/2018

I did Windows 10 migration, using SCCM, PXE, USB and Software Center for their apps on over 300 computers.

Work at the company IFCO Tampa Corp. office with their IT staff, backup all user data so they can use OneDrive.

Ticket system used ServiceNow.

Also, setup VOIP phones with Audio Codecs and Polycom Trio to be use with Skype for Business.

And prepare computers for network testing in remote locations thru out the US, and rack Cisco network devices.

TechData / Raas Infotek / Dell

Traveling Desktop Support Technician 10/2017-3/2018

Part of a Team Windows 10 migration, using WWT CPM migration tool.

Work as part of a DOD contract in the AF bases Fort Walton beach, FL & Warner Robins in Georgia

Migrated over 45,000 desktops & laptops computers, replacing old HP’s and Dell computers.

Survey whole departments and offices around the bases.

Re-imaged over 6,000 of computers using PXE boot, USMT, SCCM pushes, ftp, updates and backup user’s data.

Spectrum / Bright house, Maitland, FL 10/2015-8/2017

Technical Support (TCP I Tier III)

Technical customer support thru phone and chat for Cable TV, VOIP and internet Services

Work with applications and tools like ICOMS/CRM, FTP, OMSE, ADP, ASPECT, Call tracker, RIO, VMware, Port PS, GoToMyPC, NYROC, McAfee HIPS, Encryption, DAT updates and in-house programs.

Ping, trace route, factory reset, update firmware, remote into gateway and routers.

Setup and troubleshoot device to the internet (Game console, Tablets, Laptops, PC, Smart TV, smart phones, printers, etc.)

Phone support, porting telephone numbers, fixing no dial tone, static issues and scheduling appointments.

Independent IT Contractor, Orlando, FL 5/2014-7/2015

Desktop Support Tech

Worked with companies likes Superior Group, Lockheed Martin, Tech USA, Virtual Ops.

Duties Desktop Support Tech, Network Support tech, and System Admin when needed.

Worked with several remote apps like Dame-ware, Win RDP, Kaseya, Connect Wise, Log Me In, Zen works, Team Viewer, USMT, SCCM, and Google Apps for Business, Virtualization, and Migration from Win7 to 8.

Provide hardware & software support, Install, configure, troubleshoot all peripheral devices. Document all issues found, VPN client setup, Citrix, Xen Apps, VMWare, Virtual Box, McAfee Encryption files, McAfee HIPS, DAT, MS Office 365.

PC & Network Support, Desktop, Laptop & Printers repairs, deployments, AD provisioning, creating accounts, exchange, Data transfer or backup thru LAN or USB, PC Refresh, Imaging & Inventory.

Barrister Global Services, Orlando, FL 7/2013-5/2014

Field Engineer Technician-MIS

IT support for Florida Hospital in the Orlando Campus, with over 15,000 users in 7 Campus.

Worked as a Desktop Support Tech, Network Support tech and System Administrator, when needed.

Handle a few projects, from wiring, Desktop, Laptop & Printers repairs, deployments, AD provisioning, creating accounts, PC & Network Support & Imaging, Data transfer or backup thru LAN or USB, Migration from XP to 7 and Migration from 7 to 8, USMT, SCCM, FTP, Citrix Apps, VMWare, VPN client setup, McAfee Encryption, HIPS, Firewall and AV DAT updates.

DOD Contractor, ITT Systems, Overseas 1/2010-11/2011

Sr. ADPE Technician

IT support for the four branches of the US Military in Djibouti, Africa and Baghdad, Iraq.

Worked as a Desktop Support Tech, Network Support tech and System Administrator.

Have a Security Clearance valid up to 2020, VPN client setup, McAfee Encryption files, folders and drives.

Manage a team of 10 techs in charge to baseline, troubleshoot and repair computer when it is requested.

Used the Remedy ticket system to track issues, request, and projects.

Worked with the PC’s Imaging & missing essentials IAVA’s, security patches, running the Retina scans, installing IAVA’s, fixing vulnerabilities on the image.

Migration of MS Office, Win7, server 2008, AD, Citrix, VMware, McAfee AV, HIP, Ghost, Remedy, HBSS, USMT, SCCM, SMS, Cisco, DHCP, WSUS, ARS, 802.1x scripts, and Retina.

Comcast, Newark, DE 1/2007-1/2010

End-User IT Analyst Support & Online Help-desk Support CAE

IT support for over 10,000 users in over 20 facilities in Philadelphia, PA, New Jersey, and Delaware.

Took care of two Call centers in New Castle, DE and Newark, DE, with over 5,000 users.

Handle various projects, from wiring, PC & Laptop repairs, and New PC & Laptops deployments, AD provisioning, creating accounts, Imaging, SMS, USMT, SCCM, Remedy, Servers, Print servers.

PC & Network Support, POS installer performed online tech supports to the entire Comcast customer around the east coast of US, and trained in various others products they have, and wiring CAT 5E, 6 and Coax.

The main issue is to assist the customer and help him in any problems with our products.

Caring People Alliance, Philadelphia, PA 12/2004-11/2006

Computer Specialist & Instructor

Instructor led classes for Certiport IC3, Microsoft MOS and CompTIA.

Personally, created and implemented manuals, lessons, exercises, quizzes and study guides.

Led students to a 90% certification success in program taught.



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