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QA Analyst

Herndon, VA
November 13, 2018

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SOWJANYA KANCHI Herndon, VA Cell: 510-***-****


Highly driven professional with an excellent customer service history and SaaS application knowledge working as a reliable Quality Analyst. Adept at working independently with no direction and capable of prioritizing and delivering tasks under minimal supervision. Successful team player with excellent communication skills working with multiple clients in a fast-paced environment. Strong work ethic and self-motivated with the passion to learn continuously

Professional Summary:

Self-motivated and highly-skilled QA Analyst

with 2+ years of experience in testing SaaS


Thorough understanding of SDLC (Software

Development Life Cycle) and STLC (Software

Testing Life Cycle) in Agile/Iteration/Waterfall


Experience in preparing Use Cases and

documenting End User Test Scenarios

Highly skilled in JIRA Administration

Strong communicator - Maintained effective

relationships with globally dispersed system

administrators and development teams

Strong testing experience in Functional,

Integration, Regression and User Acceptance

Testing (UAT)

Certified ScrumMaster® through Scrum


Effective team builder- maintained

cooperative relationships with developers and

communicated with both technical and

nontechnical stakeholders

Several years of experience as a travel

consultant in International and Domestic Air

ticketing using multiple airline reservation

systems such as Sabre and Amadeus

Technical Expertise:

Tools: JIRA, Confluence

Databases: SQL Server

12.0, MS-SQL


Languages: HTML, XML

Operating Systems: Windows 10/8/7/XP

Other Tools: MS Office (Word, Excel, Power Point, Outlook, Project) Professional Experience:

SHL (formerly CEB, now Gartner), Arlington, Virginia Member of the global QA team within SHL, a SaaS-based Talent Assessment platform serving the Human Capital Management space.

QA Analyst (April 2018 – Present)

Managed Requirement Traceability Matrix to ensure all requirements were appropriately mapped to test cases and conducted test case reviews with team

Member of TalentCentral Customer Success team, which resolved production or client-delivery issues

Member of Client Migrations squad, which supports transitioning clients from legacy platform (S2P) to new, TalentCentral platform

o Responsible for testing stories related to SHL’s PreciseFit candidate workflow to support Minimum Qualifications and Custom Application form data collection o Managing data migration from legacy platform to TalentCentral o Ensures assessment scores and reports are accurately generated

Extensively tested feature/function changes related to GDPR and new company branding, which included reviewing URLs, logos, and copy right statements

Supports global Monthly Release Window activities, including testing across ANZ, CN, US, and EU data centers

Readily assists outside normal working hours to resolve production issues, or test hot fixes

Author test cases in JIRA during each sprint cycle, based on customer requirement analysis

Partner with Product and other stakeholders to understand the desired features and functionality

Collaborate with development team to develop test planning strategies and execute test cases

Reported, tracked and monitored defect entries. Ensured JIRA best practices by reviewing and correctly cataloging issue types to inform release prioritization

Windows 7, SQL Server 12.0, MS-SQL, JIRA, Confluence, HTML, XML, AGILE JIRA Administrator, Scrum Master, QA Analyst (April 2017 – April 2018)

Led defect review meetings with Development, Product, and QA team members

Analyzed user stories/requirements to create and execute test scenarios to ensure quality release for features and functionality. Partnered with developers to resolve issues and adhere to sprint schedules

Managed the entire testing process, from understanding user requirements to verifying production readiness, using the features of JIRA and Confluence

• Executed SQL queries to verify UI results, extract and manipulate data to satisfy test cases

Performed comprehensive testing, covering: cross-browser, mobile, and simulators (Ex: Browser Stack)

Contributed to smooth product releases by thoroughly testing to reduce post-release bugs

As Scrum Master, responsible for developing and maintaining relationships with system administrators, and influencing decision making process

Managed capital expenditure tracking and reporting across engineering and technology teams globally

o Accurately categorized bugs and defects to inform capitalized expenses and improve EBITDA margins across the business

Product Development Operations (QA) Analyst (August 2016 – April 2017)

Coordinated with geographically spread test teams across Asia, Europe and North America and developed QA dashboard metrics for senior Tech & Product management review

JIRA overhaul – with a dozen squads and hundred plus team members making sure the release notes are in sync with the issue type statuses

Regularly attended meetings, teleconferences to discuss and resolve problems related to admin and candidate experience

Assisted in improving the documentation of QA testing practices to enhance their repeatability, saving time and encouraging testing standardization and best practice Travel Consultant:

Horizon Travels, Dallas, Texas (Jun 2006 – Oct 2006 & Dec 2009 – July 2011)

Planned itineraries arranged accommodations and provided other travel services for both individual and corporate customers. Handled all international and domestic travel related services Skypass travel, Austin, Texas (Jan 2005 – Nov 2005)

Handled travel related services for corporate office: Aural Networks

Provided timely billing and account statements to clients, and managed collection of payment Trans World Travels, Bangalore, India (Aug 1999 – May 2000)

In-house travel consultant for Honeywell Software Systems, Bangalore. Responsible for providing best customer service, handling all visa requirements and international air reservations, for employees

Assisted the travel coordinator at Siemens to provide employees all necessary travel documents Savyasachi Air International, Bangalore, India (Apr 1998 – Aug 1999)

Handled all international and domestic travel related services Education /Certification:

Bachelor’s Degree in Commerce (Kerala University- India)

Certified ScrumMaster® through Scrum Alliance - Feb 2017

Diploma in International Air Transport Association (IATA) Additional Details:

Avid volunteer who is active in a number of communities: o Event coordinator for Shirdi Sai Mandir, Virginia o Manages fundraising events for children’s basketball and football teams o Organized and participated in company-led events, which partnered with local food banks US citizen

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