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Customer Service Project Manager

Location:
Newark, New Jersey, United States
Posted:
November 14, 2018

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Resume:

Objective

A Computer Science student keen to secure an internship, or a full-time Software Engineer/Database Developer position, wherein I can efficiently contribute my skills and abilities to the growth of the organization.

Education

New Jersey Institute of Technology (NJIT), Newark, NJ M.S., Business and Information Expected Graduation December, 2019 New Jersey Institute of Technology (NJIT), Newark, NJ B.S., Computer Science May, 2018

Minor: Web and Information System

Cumulative GPA: 3.476

Projects

• Project Manager and SCRUM Master for Blood Donor Finder Application o Gathered the requirements and created the product backlog o Managed, led, and planned meetings

o Monitored, documented, and reported the team’s progress

• Team leader for creating a City Library database system o Gathered the requirements and features for the MySQL database o Designed the Entity Relation diagram and relational schema o Wrote the SQL queries and implement the functionality

• Programmed a company’s annual budget system as a class project in Java

• Created a personal portfolio using HTML, CSS, and Bootstrap as a class project Work Experience

Mehndi and Ming ll Restaurants, Morristown, NJ 01/2010-Present Server

• Greeted customers and take their food and drinks order

• Worked closely with the restaurant management, servers, and kitchen/bar to address all customer concerns and provide exemplary customer service

• Processed the payments, clean and set up the tables United Health Group (UGH)/OPTUM, Basking Ridge, NJ 06/2017 - 08/2017 Software Developer

• Analyzed and visualize the company's logs using Splunk technology

• Identified problems and formulated alternative solutions Sumit Rawat

132 Logan Ave, Jersey City, NJ 07306

551-***-****

ac7o6a@r.postjobfree.com

Sumit Rawat, Page 2 of 2

• Worked with project manager and team members to create drill down reports of the logs to see where the processes are taking most time to process the incoming files, and where can we improve the efficiency

• Maintained project schedules and tasks by following scrum methodology to tackle our daily tasks New Jersey Institute of Technology (NJIT), Newark, NJ 01/2016 – 5/2018 Academic Peer Advisor

• Mentored students in choosing and registering appropriate classes for graduation requirement

• Worked with academic advisors and the Dean to better serve and help students achieve their goals

• Organized and hosted information sessions for BS/MS program offered at NJIT

• Collaborated with advisors to make appointment system better so we can help more students during registration time and the beginning of every new semester Newark Liberty International Airport, Newark, NJ 06/2013 – 08/2014 Customer Care Representative

• Assisted passengers at the airport with information and transportation

• Enforced airport rules and regulations

• Trained new hired Customer Service Representatives Skills

Programming: Java, Python, Excellent Concept of OOP, Data Structure, GIT, Agile/SCRUM Web Development: HTML, CSS, JavaScript, jQuery, JSON, PHP Database: MySQL, Oracle, Splunk

Operating System: Linux, Mac OS

Languages: Fluent in English, Hindi, Urdu, and Garhwali Key Courses

• Introduction to Java and Python

• Introduction to Database Management

• Computer, Society & Ethics

• Advanced System Analysis & Design

• Data Structure and Algorithms in Java

• Advance Website Development

• Udacity’s Front-End Developer Nanodegree

• Splunk

Activities & Hobbies

• Taking online courses on Udemy and Udacity

• Member of freecodecamp.com (2017)

• Volunteered as a tutor for Pre-Calculus and Calculus I at New Jersey City University (2014 - 2015)

• Member of Association for Computing Machinery Club, NJIT (2017)

• Photography

Honors

• Graduated with Cum Laude Distinction

• Awarded 3rd place (out of 60) for my senior capstone project - “Blood Donor Finder Application”



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