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Management Manager

Spring, TX
November 14, 2018

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SHEHZAD RAFIQ, ITIL ® **** Foundation

***** ******* ***** *****, ******, TX, 77379



Driven-to-succeed implementer and high-achieving leader with extensive experience in enterprise applications development & management, resource management, IT services management, business analysis and project management.

Extensive experience in developing and managing high performance cross-functional teams through servant leadership.

Well-versed in the cultivation of highly productive relationships with executive management, business leaders and technical teams to align strategic goals with IT initiatives.

Effectively respond to operational challenges with confidence, determination and focus to achieve stakeholder satisfaction and operating efficiencies.


Application Management (Development and Operations)

Agile Coach (Scrum and Kanban)

Resource Development and Management

Business Analysis

Business Processes Management

ITSM Implementation

Data modeling and Analytics

Software Architecture

Content Governance Planning

Strong Business Acumen

Effective Communication and Analytical Thinking


Microsoft .Net Framework, ASP.Net, C#, VB.Net

SharePoint, Nintex, BCS, InfoPath

SQL Server, SSIS, SSAS, Data Mart

SSRS, Power BI

Microsoft Project, TFS, UML, Visio


Microsoft Azure

Salesforce CRM, ERP (Oracle Financials, HCM)


JavaScript, NodeJS, AngularJS, Bootstrap, HTML5


Senior Technical Manager - QuBiz Solutions, Houston, TX

10/2017 – Current

Manages customers engagement and Agile development project to develop “Corporate Asset Valuation and Tax Reporting” system. The system offers asset valuation, tax assessment, tax preparation, and business analytics for operational management data, operations data, and strategic data while slashing the tax preparation time by 80%.

Manages high-performance Agile team and achieving consistent performance excellence by coaching on Agile methodology, business analysis techniques, development best practices, and peer code review.

Coordinates on requirements analysis and its translation into fit-to-purpose technical design, system architecture, and data modelling.

Take complex user concepts and articulate those to audience of varying perception levels.

Technically curious professional to solve business challenges through IT solutions.

Manager of Enterprise Applications - RPC Inc. (Oil & Gas Services) Houston, TX

04/2011 – 09/2017

Managed the development and operations of Order Management, Business Intelligence, SharePoint Collaboration/Content Management, and Oilfield CRM systems. Recognized as a key contributor for delivered numbers of Values Add.

Managed geographically dispersed high-performance Agile team (direct reports) to develop and support enterprise business solutions for the customers at 130+ business locations.

Coached the team to performance excellence, and slashed operations cost by 40% within 2 years by implementing cross-training, knowledge sharing, Agile coaching, efficient BA techniques, development best practices and peer code review.

Successfully delivered mission critical business solutions through Agile and traditional project management:

oSalesforce CRM based oil field operations solution (sales and services)

oSharePoint Collaboration/Content Management system upgrade from SharePoint 2010 to 2016. The system hosts over 100 business solutions for customers at 130+ locations. Led the consensus decision-making with customer groups and IT for finalizing multiple business units’ site collections and farm's topology, developed content governance plan & governance team, implemented role-based training program.

o.Net and SharePoint based content management workflow solutions for HR, Field services AP invoice tracking, Service tickets, Safety notification and HSE compliance, Job training and certification, Equipment certification and compliance, and Service proposal systems.

o.Net and SSIS based integration solutions for Inventory management, Fleet management, and Fuel card systems; SharePoint hosted SSRS reporting solutions for Order Management, Oilfield services, and Equipment Inspection systems.

oSharePoint based SSAS (PowerPivot) and Business Intelligence (PerformancePoint) solutions for Corporate Accounting, Finance and IS Operations.

Planned and managed $3MM budget, and gradually slashed the OPEX by vendors negotiation, and support staff performance excellence.

Acted as a liaison between business units and IT to realign IT objectives with business goals.

Cultivated highly productive relationship with senior management, project managers & IT groups to establish projects scope and priorities, technology evaluation, and projects resource allocation.

Lead Programmer/Business Analyst - RPC Inc. (Oil & Gas Services) Houston, TX

03/2006 to 04/2011

Acted as a Scrum master on major projects, and cultivated Agile culture in organization.

Coached the team on Agile methodology, development best practices, and requirements analysis techniques.

Led application support for order management, oilfield services, and SharePoint content management systems.

Led the team on development of business solutions:

Oil Field Equipment Inspection Application ( to capture inspection data through handheld devices interfaced with electronic gauges, and to generate inspection reports. The system slashed inspection cost by 50%, administrative cost by $4MM; and increased the revenue by ~$4MM - $6MM annual.

Content Management and Workflow based business solutions:

oOilfield service management system to manage work order, track job status, and generate invoices.

oP&L web part application for multiple business units.

oOilfield Job Proposal System with ERP interface.

oBudget Load Application to consolidate and roll up departments budget to business units.

Lead Programmer Analyst - Thoroughbred Technologies, Houston, TX

03/2003 to 03/2006

Client – Chase Bank

Led the team on business analysis, system design and development of RFID and barcode enabled Enterprise Assets/Records Management System to track the physical and electronic assets throughout the lifecycle. The system offers assets tracking, retention, audit trail, multi-level hierarchy, and Ad-hoc reporting (

Technical Consultant - SBI Inc., Houston, TX

02/2000 to 03/2003

Successfully performed requirements analysis, data modeling, application design and development, customer training, and support for the following projects;

Client - Schlumberger: Developed DeXa.Net global connectivity solution to provide communications for offshore rigs and land facilities around the world (Asia, North Africa and Houston headquarters).

Client - City of Austin (Budget Office): Designed and developed an online Budget Calculation and Performance Measurement application with interactive performance tracking, management reports, and workflows for reports scheduling and distribution.

Client - MCI WorldCom: Developed an order management system with task notification workflows and status reporting for sales team and external resellers.

Client - Cable & Wireless Worldwide: Worked as QA analyst for organization’s portal project. Prepared and executed test plans, coordinated with cross-functional teams and reported the upper management on progress.

Client - Access Lending Corp.: Developed an online warehouse credit facilities platform for mortgage brokers and bankers. It offers membership, funding request workflow, and real-time reports to manage warehouse facility.

Client - Shifa Healthcare: Designed and developed an Electronic Medical Records system with workflows for patient appointment/scheduling and registration, patient lookup and records tracking.

Application Developer - Orbit World Inc., Houston, TX

06/1999 to 02/2000

Client – NASA (Johnson Space Center): Developed Mars exploration mission website to host general mission information and data from red planet. The site served as a key source of mission data for broader audience.

Teaching assistant - University of Houston (Computer Science Program)

08/1998 to 12/1999


Director of Operations, Shifa Healthcare (Volunteer for Non-profit), Houston, TX

09/2005 – Current

Manage and develop operation teams and conduct professional training; plan, direct and evaluate operation activities; oversee operations to ensure the high performance of medical team while delivering quality services; draft contingency plans; implement SOPs and policies; perform EMR evaluation, configuration and training; manage vendors; and attend monthly board of directors meeting.


Masters (MS - Computer Science) - University of Houston

Bachelor of Science (BS - Electrical Engineering) - NED University of Engineering & Technology, PK

ITIL 2011 Certification

Management & Leadership training - American Management Association:

oManagement and Leadership

o7 Habits of Highly Effective People

oVerbal Communication for Leaders

oCoaching from a distance

oTime Management

oManagement Skills for New Managers

oBasic Leadership Skills

oTransition from Team Member to Supervisor


Wood Badge – BSA premier leadership training

Microsoft SharePoint and .Net Conferences

SUN JAVA certification; HDI Analyst certification; Brain Bench ASP.Net, JavaScript, C# certifications.


Operations Manager - Assalam Healthcare

Director of Operations - Shifa Healthcare

Committee Chair - Scouts Pack 321

Led programs and projects for community and non-profits.

US Citizen

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