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Service Manager

Shrewsbury, Massachusetts, United States
November 14, 2018

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Swarna Nalamati


Senior Software Developer – Mainframe Testing

Timely Development Enhancements Production Support

Provide thorough and detailed support of Mainframe and Mainframe Testig applications using COBOL (II, VS, Micro Focus), JCL, ISPF/UNI-SPF, Omni Plus and Omni Plan. Work efficiently with different groups as effective Team Player. Excellent communication skills and time management.

Technical Skills

Programming / Technical Platform: COBOL (II, VS, Micro Focus), UNIX, Linux, Shell Scripting, TSO, ISPF/UNI-SPF, JCL, Mainframe Testing, Unix.

Applications / Tools: MS Windows, Word, Excel, TCP/IP, FTP, Share point, ClearCase, ClearQuest,Xpeditor, Power Image, Lotus Notes, Workday, Service Now, Clarity, Workday, CICS, Exceed, Omni Plus, Omni Plan

Other: Workflow Management, Requirements Gathering, Requirements Analysis, Defect Analysis and Resolution


Master of Commerce, Focus on Commerce, Accounting, Management, and Economics,Nagarjuna University, AP, INDIA-1986

Bachelor of Commerce, Accounting and Commerce, Nagarjuna University, AP, INDIA


Certified COBOL programing from Northeastern University, MA

Completed undergraduate course in Business Law 1 from Worcester State College, MA

Professional Experience

Voya Financial Services,Braintree, MA 1996 – 2017

Mainframe Tester

Senior Consultant

Oversaw Production technical support of recently installed projects as well as scheduled on-call support for all systems, including enhancement requests, fixes bugsand defects.

Directed technical Quality Assurance on numerous projects, assisting Application Development teams for mainframe testing and client server applications using Quality Center.

Involved in requirement walk through with Business Analysts, defining requirements and changes, and clarifying questions and issues.

Collaborated with QA team in reviewing and validating test results, ensuring final application catered to user requirements.

Designed, coded, tested, documented, and implemented retirement investment service payroll, feedback, and applications, based on client requirements in Mainframe Testing

Possess working knowledge of XML, Websphere, IIS, UNIX SHELL Scripting

Analysis,design, development, unit testing, supporting system testing, resolving production issues and post production support of mainframe Testing/ online processing of integrated customer

Technical expertise in unix Commands.

Good Knowledge in scripting languages like unix Shell.

Write test code, perform testing, and debug within the IBM Mainframe Tester environment

Worked with UNIX SHELL Scripts.

Hands on experience in core MAINFRAME technologies like COBOL, JCL, DB2, IDMS, CICS,MQ, VSAM, Quikjob, QuikIDMS.

Created and coded COBOL programs on Mainframe and Linux platforms utilizing Omni-plus formatted records and files, reading and creating several types of Omni, and formatting financial transactions (i.e. T114, T104, T384, T404, T444) and demographic payroll transactions (i.e. T801, T813, T815, T966).

CodedOmni scripts used to load to Omni station for execution of T966, Calculation and create reports.

Coded jobs, executing COBOL programs and FTP client files and reports for client locations using JCL and shell scriptingfor Unix/Linux Platform for test and production environment.

As part of production support,batch monitoring resolved JCL abends.

Familiar with IPL.

Involved in disaster recovery planning and testing (DPL).

Implemented COBOL programs, accessing DB2 tables in Oracle.

Involved in converted Sync SORT to Micro Focus SORT during Unix to Linux conversions.

Converted IBM Mainframe COBOL programs to Unix/Linux Platform using Micro FocusCOBOL forcost savings.

Senior Consultant (continued)

Managed production technical support of recently installed projects as well as scheduled on-call support for all systems.

Developed effective project documentation and technical / business specifications, supporting easier deployment.

Service Now Real Time(2012 -2017):

Monitor Service Now workgroups and Quality Center defect logs X_RS_IT_DEV_L2_A team.

Screen Service Now tickets and Quality Center defects for Misroute and NIGO issues.

Resolve Misroute and NIGO issues.

Assign tickets to fulfillment team resources based on work priority, resource skill set and capacity.

Daily Weekly:

Track top drivers of Misrouting and NIGOissues.

Identify opportunity to enhance the Service Now catalog.

Produce ticket routing metrics and reports as needed (Morning SLA report to show items that are closer to missing the SLA within 2 days).

Maintain workflow manager standard work document.

As a Work Flow Manager created and assigned the INC tickets to other groups via Service Now.

Systems Analyst

Provided analysis, coding, testing, documentation, and support for Retirement Investment Services Division using SunGard’s Omni Plan / Plus benefit plan administration and recordkeeping software. Developed and implemented COBOL interface programs to produce files for payment system from Omni-plus formatted records and files.

Identified system interfaces requiring communication and coordination with other internal and external programmers and business analysts, enabling completion of projects in record time.

Oversaw production technical support of recently installed projects, as well as scheduled on-call support for all systems.

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