LEON RHEEDER ERASMUS
OPERATIONS MANAGER – BRANCH MANAGER – AREA MANAGER – COUNTRY MANAGER
My abilities are fully expressed in the duties listed on my resume as I grew in the working environment. I have looked after 10+ stores in 4 countries in the middle east, from Kuwait, Lebanon, Qatar and Bahrain as an area operations manager.
Skilled in multi-functional team collaboration with all operation departments while guiding up to 350 staff in driving and maintaining sales and cost savings while still providing world class customer service and maintaining an upbeat work environment. Technically-savvy and driven to succeed, Improvements that jump-start productivity, increase customer base, In-depth understanding of restaurant operations, sales and H.R. initiatives with a cost-conscious approach while maintaining the pinnacle in top-quality service and product. Recognized as a key liaison between client and company based on talent for quickly earning client and staff’s trust, confidence and respect. Full understanding of new store openings from planning, procurement, shopfitting and final store setup for trade, recruitment, training, and opening.
Above average knowledge of Microsoft Office, Pilot and Micros software programs. Fluent in both English and Afrikaans and little understanding in Dutch. A respected leader and a strong proponent of team-concept management, identifying staff’s unique talents, and motivation project teams to realize their optimum potential. Strong time management and organization skills.
I know that I would be a great benefit to your company and together we would achieve all the goals we set out together.
* Multi-Site Operations Management * Menu Development and Costing
* P&L Accountability, Expense Control & * Purchasing & Procurement
Month End Reporting
* Goal-Setting & Attainment * Analysis & Problem Resolution
* Employee Training, Coaching & Empowerment * High-Impact Presentations
* Budget Formulation & Administration * Policy & Procedure Documentation
* Workflow Planning & Prioritization * Key Performance Indicators
* Supply Chain management, Documentation * Vendor Selection & Negotiations
* Change Management & Staff/Culture * Food Cost Control & Action Planning
Integration * Health & Safety Compliance
* Store Opening from planning to Procurement
to store layout and final signoff with the contractor.
SCHOOL President Steyn High YEAR 1998 GRADE 12 SUBJECTS English Afrikaans Mathematics Science Accounting Business Economics
COMPANY KFC (South Africa) YEAR 2005 CERTIFICATE Developing Champions (Basic Restaurant Management)
WORK SUMMARY & ACHIEVEMENTS – 21 YEARS EXPERIENCE
Managing 10+ stores across 4 middle east countries (Kuwait, Lebanon, Bahrain and Qatar)
Managing 10+ stores across 2 African countries (Kenya & Uganda)
Opening new store in new market (Lebanon)
Full planning, Construction oversite and final setup of 4 New Stores
Budget Planning and controlling of P&L to achieve targets
2 Franchisees I work for achieved “Franchisee of the year” while I worked for them
Developing Succession Plan in last position that saw (3 Years):
3 Restaurant Managers move into Area Manager Roles
6 Assistant Managers Move into Restaurant Manager Roles
5 Supervisors Move into Assistant Manager Roles
12 FOH & BOH staff move into Supervisor roles
Involved in menu development of new Menu items and new LTO.
Part of the full development of the new Beverage Menu development and roll out.
Maintaining a stable food cost throughout the year that reduced every year.
Insuring that all Operational policies and standard operating procedures are followed and improve areas of concern.
Ensuring a positive working environment with an open-door management style with clear and updated feedback to all employees to ensure objectives and targets are known and we all work towards one goal.
Constantly developing myself and updating on market trade and competitors to ensure we stay up to date and meet customer needs and expectations.
Period Aug 2018 – Current (Contractual 5 Month)
Company Café Java’s (East Africa – Kenya and Uganda)
DESCRIPTION Restaurant Brand A la carte
POSITION Multi Unit Brand Operations Manager
Duties Job Responsibilities:
Key Performance Elements/Essential Functions:
Daily restaurant visits to evaluate operations, the talent, and guests experience in line with company standards
New Store Opening (Design, Planning, Procurement and Final setup and opening.)
Manage and improve operating standards, consistent from restaurant to restaurant
Focus on Standard Operating Procedures (SOP).
Supervise new restaurant opening processes
Create business development plans for underperforming restaurants
Hold teams accountable to profit goals and operational objectives
Facilitate change and implementation of initiatives at restaurant level
Evaluate corporate reports to maximize operating results
Leadership: Coach and develop people, build talent pool
Interpersonal: Leverage individual and cultural diversity, build relationships
Communication: Foster open communication, write effectively
Motivation: Drive for results
Self-Management: Adaptability, inspire trust, career, and self-development
Thinking: Drive execution, manage and improve processes
Strategic Management: Analyze issues
Business Knowledge: Industry knowledge
Track theoretical food costs weekly and reconciles
Project labor targets weekly based on sales hours
Review monthly income statements with GM for all restaurants
Provide training and support to maximize profitability focusing on food costs, labor costs, repairs &maintenance, utility management
Training & Development:
Development and implementation of the Restaurant Manager training program
Identify succession plan for existing management team
Conduct needs analysis of the program
Formatting new training tools and material
Communicate with Restaurant Managers to establish participants training skill level
Coordinate and generate all management trainee training schedules
In-Restaurant training reviews of trainees
Evaluation of current training programs in order to offer the most effective and cost-efficient training possible
Provide feedback and suggestions to improve current training programs
Develop tools and methods to measure training results
Updating of all related Manuals
P&L, inventory instruction
Focus on required paperwork (P&L, 30/60/90-day Training follow-ups, HR related forms, etc.)
Hold weekly Managers meeting
Quarterly goals and objectives, broken down monthly.
Provide supervisory management, leadership, and support for Café Java’s restaurants to increase sales and profitability focusing on standards, compliance and customer service.
Directing the work and development of restaurant management daily
Establishing operational goals for each restaurant in conjunction with store management including P&L management (labor management, margin management, food costs);
Monitoring financial and operational results, ensuring that each restaurant is operating within specified guidelines for customer service, food preparation, staff & management training and development;
Conducting spot checks and audits to ensure proper handling of inventory, equipment, and cash receipts;
Monitor daily KOT times and provide corrective actions for underperforming restaurants
Implementing marketing programs; and developing, and implementing local marketing, advertising and promotional efforts
Providing development training and growth and of the management team
PERIOD Oct 2014 – July 2018 COMPANY M.H Alshaya (IHOP)
DESCRIPTION Multi Franchise Owning Retail and Restaurant Company
POSITION Multi Unit Area Operations Manager
DUTIES Accountable the day to day operation and overall performance for all IHOP company restaurants in Kuwait, Bahrain, Qatar and Lebanon. Focusing on Profit &Loss management, cost controls, strong Guest Service. Restaurant operations, product knowledge, training and growth of the management team, manager scheduling. Implementation and follow-up of human resources development to ensure a superior guest experience in IHOP restaurants to drive higher restaurant revenue and profitability. Encourage and promote an open exchange of information. Communicate in a professional manner – written, verbal, chooses correct format for messages. Achieve results through and with others, measures successes in terms of results achieved.
REASON FOR LEAVING Found New Opportunity in Bahrain
PERIOD March 2010 – Sept 2014 COMPANY Role Hospitality Specialist Advisors
DESCRIPTION Hospitality Advisors
POSITION Field Operations Management Executive
DUTIES Full Operations duties (In Short)
Financial Planning & Control Marketing & Social Media Financial Budget & Operations Stock Ordering & Control General Management Duties
REASON FOR LEAVING Found Better Opportunity in Kuwait
PERIOD May 2007 – February 2010 COMPANY Cape Town Fish Market Restaurant DESCRIPTION Franchise Restaurant POSITION Multi-Unit General Manager DUTIES All Financial Control Payroll, HR and Administrative Duty’s Stock Control, Ordering and Receiving Daily operations and Standards Customer Relations, Marketing and Social Media
REASON FOR LEAVING Looking for a better job opportunity
PERIOD May 2004 - April 2007 COMPANY KFC (Kumnandi Food Company)
DESCRIPTION Fast Food Restaurant (Franchise) POSITION General Manager DUTIES Customer relations Staff management Stock management General management duties Administrative duties Ensure that all franchise requirements are met REASON FOR LEAVING Better job opportunity
PERIOD February 2000 – April 2004 COMPANY Stones DESCRIPTION Entertainment venue POSITION Senior Manager DUTIES Stock management Administrative duties Customer relations Staff management REASON FOR LEAVING Relocating to Johannesburg
PERIOD February 1997 – April 2000 COMPANY Barney’s Pub & Grill DESCRIPTION Restaurant and Pub POSITION Manager DUTIES Stock management Administrative duties Customer relations Staff management REASON FOR LEAVING Better work opportunity
M.H Alshaya Company – IHOP
Luis Comas (Vice President – Casual Dinning)
ROLE HOSPITALITY SPECIALIST ADVISORS
CAPE TOWN FISH MARKET
Willie Pretorius (Owner) Cell: 082-***-****
KFC (Kumnandi Food Company)
Johan Coetzee (Regional Manager)
Dirk Bloem (Regional Manager)
BARNEY'S PUB & GRILL
Luhan Pretorius (Manager)