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Customer Service Manager

Location:
Houston, Texas, United States
Posted:
November 06, 2018

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Resume:

Vickie Nicholson

Pearland, TX *****

ac7mgo@r.postjobfree.com - 346-***-****

Highly organized, results-driven and upbeat customer service professional offering over 12 years of exceptional contributions in sales combined with a background in customer relations to ultimately understand and fulfill customers' needs. Able to apply keen analytical and creative problem solving talents to rapidly resolve challenging issues and situations. Committed to excellence in every endeavor.

AREAS OF PROFICIENCY

• Customer Service

• Dispatching

• Data Entry

• Office Management

• Bookkeeping

WORK EXPERIENCE

Building Air - Pearland, TX -

2016 - 2018

Dispatch and schedule daily routes for 10+ technicians. Manage job tickets, timesheets and administrative functions as needed. Handled Trane and Carrier registration and warranty of equipment and parts. Created Load calculations of new homes and commercial buildings P & M Air And Heating - Houston, TX -

2016 - 2016

Dispatch and schedule daily routes for 10+ technicians. Manage job tickets, timesheets and administrative functions as needed. Handled Carrier registration and warranty of equipment and parts.

Sam The Plumber

Friendswood, TX -

2012 - 2016

Dispatcher/Office Manager - Dispatch and schedule daily routes for 10+ technicians. Manage job tickets, timesheets and administrative functions as needed. Plumber

CONNECTUS, LLC - Houston, TX -

2010 - 2012

Customer Service Representative - Answer phones and dispatch for plumbing companies in nine states (15-25 service technicians/trucks). Make follow-up calls to ensure customer satisfaction. Produce reports to help management analyze marketing strategies and service quality. Customized software allows communication of job tickets between dispatch and the technician in the field. GPS tracking and communications assist in streamlining jobs for efficiency. Assist and train newly hired dispatchers. Demonstrate to potential clients dispatching and customer service procedures.

General Office Manager

Dover Plumbing - Houston, TX -

1998 - 2009

Responsible for dispatching/scheduling (6-8 service technicians/trucks). Manage administrative needs while striving to improve overall efficiency. Accounting duties include Receiving, Payroll and Collections.

EDUCATION

Pearland Senior High School - Pearland, TX

2008



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