Resume

Sign in

Customer Service Social Media

Location:
Brampton, Ontario, Canada
Salary:
$55000
Posted:
November 08, 2018

Contact this candidate

Resume:

CAREER PROFILE

Dedicated Operations Specialist with over 6 years of experience in project coordination for Insurance and manufacturing industry.

I am highly skilled in building a relationship with internal and external customers and this has resulted in optimizing the processes and reducing costs of the projects. I am an effective communicator and collaborate with colleagues, with a high level of professionalism which has allowed me to be successful in demanding situations.

PROFESSIONAL EXPERIENCE

Underwriting Assistant – (Contract) Mar 2018 – Oct 2018

Beazley Canada Ltd – Toronto, ON

Beazley is a specialist insurer with three decades of experience in providing clients with the highest standards of underwriting and claims service worldwide. All their insurance businesses are rated A (Excellent) by A.M. Best.

Started the rapid renewal project for 3 of professional lines E & O insurances. This gave the underwriters much more time to bring new business that resulted in a 62% increase, which is higher than the first 3 quarters together.

Assisted 9 underwriters & 3 offices for e-policy issuance, renewal & midterm changes in English and French - Only person in whole Canada who can work for any of the underwriters on board

Respond promptly to all broker queries & underwriting requests with accurate and detailed information

Interpreter – (Need-Based) Sept 2017 – Feb 2018

CanTalk (Canada) Inc. – Toronto, ON

CanTalk specializes in immediate language and cultural services 24 hours a day by phone, on-site, email and the Internet. It’s real people who do your translations and interpretations 24/7/365.

Audit interpretation of other interpreters for the Gujarati language

Interpret Gujarati/Hindi to English & vice versa

Customer Service Manager Dec 2007 – Apr 2011

Project Coordinator May 2011 – Apr 2017

Engitech Industries – India

Engitech Industries is a fast growing steel fabrication units, providing engineering solutions to a host of competent players across India & abroad. The group has state of the art manufacturing facilities with the workforce of 150.

Had been a single point of contact for all the projects ranging from $50k to $2ml

During the tenure of 6 years as PCO, I worked actively for 73+ projects

In June 2015, delivered $200k gearbox project 1 month before the due date & 15% less than the budgeted amount; this increased project profit by $19,000 & we were rewarded with $300k follow-on contract

For 2015, reduced annual expenses by $28,000 on machine tools by re-evaluating the way tools were used by workers & changing the tool type

The company had a very limited online presence (no website) & was relied more on local & social media marketing with a budget of $15k/annum. I was involved in designing the social media marketing strategy by tools like Hootsuite

Processed weekly payroll for an average of 45-50 employees

Verified and reconcile 3 company accounts in Excel & Google Docs

Broke projects into doable actions and timeframes & kept track of progress monthly

Assigned tasks to internal teams and assisted them with client’s requirements

Investigated customer complaints and provide solutions accordingly

CORE COMPETENCIES

Strategic Planning – Project Implementation – Process Improvement – Cost Reduction & Management – Customer Service – Risk management – Change Management – Administration – Financial Planning – Investments – Reconciliation – Accounting

TECHNICAL & FUNCTIONAL SKILLS

Atlassian JIRA – Hootsuite – CRM – Google Docs – QuickBooks – Mac as well as Windows OS – Microsoft Word – PowerPoint – Excel

AWARDS & RECOGNITION

1. Promoted to Project Coordinator role in April 2011

2. In 2015, management awarded for significant cost reduction measures which boost company profitability

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelors in Mechanical Engineering, Saurashtra University, India Fall 2002

Achievement: Graduated with First Class

WES equivalent to Canadian Bachelors

Masters in Business Administration, Saurashtra University, India Fall 2005

Achievement: Graduated with First Class

WES equivalent to Canadian Masters

Lean Six Sigma Foundations, LinkedIn Learning Oct 2018



Contact this candidate