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Customer Service Social Media

Brampton, Ontario, Canada
November 08, 2018

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Dedicated Operations Specialist with over 6 years of experience in project coordination for Insurance and manufacturing industry.

I am highly skilled in building a relationship with internal and external customers and this has resulted in optimizing the processes and reducing costs of the projects. I am an effective communicator and collaborate with colleagues, with a high level of professionalism which has allowed me to be successful in demanding situations.


Underwriting Assistant – (Contract) Mar 2018 – Oct 2018

Beazley Canada Ltd – Toronto, ON

Beazley is a specialist insurer with three decades of experience in providing clients with the highest standards of underwriting and claims service worldwide. All their insurance businesses are rated A (Excellent) by A.M. Best.

Started the rapid renewal project for 3 of professional lines E & O insurances. This gave the underwriters much more time to bring new business that resulted in a 62% increase, which is higher than the first 3 quarters together.

Assisted 9 underwriters & 3 offices for e-policy issuance, renewal & midterm changes in English and French - Only person in whole Canada who can work for any of the underwriters on board

Respond promptly to all broker queries & underwriting requests with accurate and detailed information

Interpreter – (Need-Based) Sept 2017 – Feb 2018

CanTalk (Canada) Inc. – Toronto, ON

CanTalk specializes in immediate language and cultural services 24 hours a day by phone, on-site, email and the Internet. It’s real people who do your translations and interpretations 24/7/365.

Audit interpretation of other interpreters for the Gujarati language

Interpret Gujarati/Hindi to English & vice versa

Customer Service Manager Dec 2007 – Apr 2011

Project Coordinator May 2011 – Apr 2017

Engitech Industries – India

Engitech Industries is a fast growing steel fabrication units, providing engineering solutions to a host of competent players across India & abroad. The group has state of the art manufacturing facilities with the workforce of 150.

Had been a single point of contact for all the projects ranging from $50k to $2ml

During the tenure of 6 years as PCO, I worked actively for 73+ projects

In June 2015, delivered $200k gearbox project 1 month before the due date & 15% less than the budgeted amount; this increased project profit by $19,000 & we were rewarded with $300k follow-on contract

For 2015, reduced annual expenses by $28,000 on machine tools by re-evaluating the way tools were used by workers & changing the tool type

The company had a very limited online presence (no website) & was relied more on local & social media marketing with a budget of $15k/annum. I was involved in designing the social media marketing strategy by tools like Hootsuite

Processed weekly payroll for an average of 45-50 employees

Verified and reconcile 3 company accounts in Excel & Google Docs

Broke projects into doable actions and timeframes & kept track of progress monthly

Assigned tasks to internal teams and assisted them with client’s requirements

Investigated customer complaints and provide solutions accordingly


Strategic Planning – Project Implementation – Process Improvement – Cost Reduction & Management – Customer Service – Risk management – Change Management – Administration – Financial Planning – Investments – Reconciliation – Accounting


Atlassian JIRA – Hootsuite – CRM – Google Docs – QuickBooks – Mac as well as Windows OS – Microsoft Word – PowerPoint – Excel


1. Promoted to Project Coordinator role in April 2011

2. In 2015, management awarded for significant cost reduction measures which boost company profitability


Bachelors in Mechanical Engineering, Saurashtra University, India Fall 2002

Achievement: Graduated with First Class

WES equivalent to Canadian Bachelors

Masters in Business Administration, Saurashtra University, India Fall 2005

Achievement: Graduated with First Class

WES equivalent to Canadian Masters

Lean Six Sigma Foundations, LinkedIn Learning Oct 2018

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