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Information Technology Manager

Temecula, California, United States
November 04, 2018

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Rodney Jensen

Temecula, California ***** • 619-***-**** •

Director of Information Technology

Multifaceted technical career with 20-year record of accomplishment of success in optimizing infrastructure performance

Diligent and detail-oriented Director of Information Technology (IT) with broad technical expertise and an aptitude for building systems and network architectures that deliver highly reliable and secure operations. Excel at driving business success by planning and directing IT operations, managing million-dollar budgets, and setting policies. A Six Sigma Yellow Belt adept at evaluating operations and executing plans to improve performance. An Army Veteran with strengths in discipline, leadership, and collaboration. A proactive team manager and problem solver, skilled at coaching and mentoring teams with a focus on performance and quality.

Network & System Infrastructure / Team Leadership / Policy Development / DevOps Project Management

Continuous Improvements / HP Switch Configuration & Management / Vendor Management /

Citrix XenApp Virtualization & Configuration / Active Directory-LDAP Configuration



Windows 10, Vista, 2000, 98 and 95; Microsoft Server 2016 – NT, Microsoft Exchange Server, Microsoft Distributed File System (DFS), Microsoft SQL-08,12,14, DevOps Management on Jira Project software.


Microsoft Office Suite, Office 365 online, Microsoft Great Plains CRM, Accounting, Salesforce CRM


Hyper-V SAN and NAS, VMware 4-6, vCenter 6.5, Microsoft Virtualization Servers, VoIP, H.323, ISDN, SIP


Jensen Consultants, Temecula, CA

President, Technician (2017 - Present)

Performance-driven technology leader guiding global information infrastructure, security and IT risk management strategy and operations. Experienced IT leader charged with leading digital transformation and other key organizational initiatives. Recognized for developing strong relationships with executive leadership to drive successful IT and business initiatives for the organization. Results-driven and team-oriented professional whose accomplishments reflect strong communication skills, and a demonstrated commitment to organizational growth. Supporting client objectives in maximizing technology investments through the creation and execution of IT strategy, business alignment practices, and IT optimization. With a unique blend of professional service and operational experience, providing practical approaches to achieving critical technology. Specialties: IT Strategy, Business Case Development, ERP Process Optimization, Portfolio Management, Vendor Management.

Corovan Corporation, Poway, CA

Director of Information Technology (2008 – 2017)

Technical Scope: Windows 2012R2, HP DL 360-380 G8-G9 Servers, MS Exchange-2013, Windows 2008R2 & 2012R2, 2016 software, Hyper-V, VMware 5-6, vCenter 6.5, HP 2530-48g-poe+ Gigabit Switches, Cat6 Wiring Racks.

Planned and directed the IT strategy, overseeing a team of 14 and a $2.675 million budget, to optimize the company’s mission-critical operations supporting 94 programs. Collaborated with management for both companies to align the technology strategies with two different corporate goals. Oversaw operations across nine physical locations and multiple server rooms. Supervised the company’s development operations, system administration, technical support, and consulting teams in executing the strategy. Created an IT steering committee to evaluate systems and determine projects, resources and priorities. Maintained the hardware and software infrastructure, negotiating and managing vendor relationships to improve profitability and meet service level agreements (SLAs) for performance and quality. Motivated the team and improved performance by creating a customer-centric culture and building and rewarding accountability.

Conducted audits and achieved PCI SSAE-16 Certification and HIPAA compliance for Records Management.

Maintained 100% customer satisfaction, 99.99% uptime, and kept budgets under forecasts.

Increased productivity and reduced support costs by $400K a year by creating a redundant network across nine locations and collaborating with AT&T move to a voice-over-IP (VOIP) phone system with a meshed network.

Improved performance and reliability by leading multiple system migrations, including Windows 2012R2 with Active Directory, HP DL 360-380 G8-G9 servers, Hyper-V, VMware 5-6, and vCenter 6.5, and installing a distributed file system (DFS).

Corovan Moving & Storage, Poway, CA

Manager of Information Technology (1999 – 2008)

Technical Scope: HP ML370, ML530 Servers, Cat5 Wiring Racks, 3Com 3848 Switches, MS Exchange 5.0-2000, WinNT 4.0-2000, Kronos, Great Plains, Microsoft .Net

Planned and controlled IT and electronic data operations to support the records management operations. Evaluated operations and problematic areas and implemented solutions to optimize performance. Led upgrades and enhancements to improve business processes and support revenue growth. Defined new processes and policies to improve data and network access and reliability. Recruited and managed an IT staff of six, building a high-performing team through training, coaching, communicating job expectations, and appraising performance. Managed a budget of $1.35 million budget, optimizing profitability by preserving assets and controlling structures. In 2008, Corovan Moving & Storage divested into two companies, Corovan Corporation and Corodata Corporation.

Achieved system uptime and performance measurements while supporting the company’s growth from four sites and 125 employees to nine sites and 300 employees.

Improved revenue growth and organizational effectiveness by managing a team of eight in designing and implementing a custom ERP order management system for sales, job planning, resource application, and payroll/billing, with API integrations to Kronos, Great Plains, and custom portals. Led multiple upgrades including migrating to Microsoft.NET and Amazon Web Service and adding redundant SQL mirroring with a SQL 2012R2.

Generated $1.2 million in revenues by leading custom development projects to create highly-configurable customer portals for large customers to manage their orders and inventory.

Improved server performance by undertaking an infrastructure rebuild that included installing power backup APC UPS, new HP ML370, ML530 Servers, adding Cat5 wiring racks, and new 3Com 3848 switches.


Network Administrator/Support Technician, McCain Traffic Supply Manufacturing

Network Technician/Consultant, General Systems Inc.


Technical Certifications (GPA 3.8/4.0)

Eldorado College, Escondido, CA

Associate Degree - Computer Science

Service Technician, Computer Installation (CompTIA) A+ Service Technician,

Toshiba Laptop Computers, Hewlett-Packard File Servers and Computers

Special Achievements: Professional Competency in Computer Repair, Perfect Attendance

Professional Development

Six Sigma Training – Yellow Belt

Military Service

U.S. Army, Four years of service - Germany and Fort Steward, GA, Highest Rank: Platoon Sergeant

Army National Guard, 10 years of service, Tank System Computer, Mechanic

Military Training

Primary Leadership Course, Certified Leadership

Parts Logistics Management Course, Certificate of Completion

Senior Tank System Mechanic Course, Certified Mechanic

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