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Customer Service Management

Mc Allen, Texas, United States
November 05, 2018

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Luis Alberto Lira Vazquez

*** **** ******* ***.

McAllen, Texas 78503


Professional Objective:

To place myself on Leading Roles, Planning, Scheduling and logistic areas with a progressive organization that offers opportunities for advancement based on demonstrated individual skill knowledge and training. I like leadership roles to solve problems and analyze issues, Inspire and motivates others.


B.A. International Trade

APICS Module I Basics of Supply chain Management.

Language: Bilingual English/Spanish.

ERP System Experience:





Microsoft Office Tools

Professional Experience

DLH Bowles Distribution Center @McAllen, TX

(Engineering Manufacturing Fluid Management. engineered plastic solutions)

Oct 2017 –Current

Shipping/Receiving/Import-Export and Inventory Management DC Supervisor

Main Responsibilities

Responsible for maintaining a high level of inventory accuracy and integrity of data.

Maximize space utilization as defined by operating KOIs

Coordinate and monitor inventory levels and product movement during process(Pick, Pack and Ship).

Maintaining product identification and location program.

Conciliate inventory discrepancies and making necessary corrections.

Documenting and controlling aged, damaged product and Scrap Material.

Daily Cycle Counts Program value based.

Revision and Control of Obsolete Material.

Promote Safe environment encouraging personnel to follow up safety regulations.


Coordinate Annual Inventory Dec 2017 of +30K SKU with a 1% of Variation.

Express Cross Border Logistics

Warehouse Supervisor

June 2016- September 2017

(Custom Broker Warehousing Logistics and Forwarding Services)

Main Responsibilities:

Distribution Center Management. 47,000 SqFt. Facility.

Shipping and Receiving Operations.

Freight Coordination LTL/FTL<Set up Pick Up/Deliveries with Freight carriers>

Create B.O.L./S.L.I.

Logistic Operations US/MX.

VMI Operations with 4 different Customers.

Plan, organize and implements inventory operations flow, controls, procedures

Inventory Management Control WMS (cycle counts, Inventory Conciliations)

Leading a group of 4 Customer Clerks. And 7 persons supporting operations.

Ensuring Scheduling and tracking for timely pickup / delivery.

Evaluates and continuously improve Material flow throughout the plant to maximize work efficiency and eliminate waste

Get cost-effective flow of raw materials, and an effective layout

Working in accord with all safety regulations of the warehouse.

Corning Optical Communications - Reynosa, México Campus.

Sr. Production Planner<Manufacturing>

Nov-2004- June 2015

(American manufacturer of glass, ceramics, and related materials, primarily for industrial and scientific applications, Corning had five major business sectors: Display Technologies, Environmental Technologies, Life Sciences, Optical Communications, and Specialty Materials.)

Leader of Planning Department at RCC facility

Flex Nap Product Solutions.System provides a cost-effective method of deploying optical fiber in outside plant distribution networks

Plug & Play. Private Networks Accounts.

Public and government Accounts.


Planning in Hours in SAP.

Transferring Cable Automated Lines to Facilities Alianza June 2011-Sept 2012

Trained to plan and scheduled on SAP/APO.

Transfer Mfg. Lines from Dominican Republic to Ry Facilities.

Main Experience:

Analyze customer order requirement, production capacity and material availability to acknowledge shipping dates for assigned production lines via ASI COPS system.

Execute and maintain Master Production Schedule as required

Execute and troubleshoot MRP messages and recommendation to ensure raw material components from internal and external suppliers are ordered on time, according to our sales expectations (forecast)

Ensure these components are received and forwarded to the manufacturing facility accurately and on a timely manner

Create, support & promote technicians to maintain system integrity(e.g. planning factors like lead time schedule type, safety stock, planner code and/or buyer code

Communication issues/concerns related to schedule changes caused by design problems, capacity limitation or material shortages, to appropriate levels within the organization.

Experienced in Discrete, Repetitive manufacturing and Variant configuration

Hands on experience in MTO scenarios

Experience on Materials requirement planning and consumption based planning

Promote, support and follow up on department & company goals

Communicate and follow up issues/concerns related to schedule changes caused by design problems, capacity limitation, material storage or short lead time from customers, to the appropriate level of the organization (e.g. Supervisors, CSR, PLM, and PLMA)

Interact with corporate customer Service Representatives (CSR's) at on - going basis

Interact and follow up with PLM on product behavior

Work actively with PLMA to contribute to the efficiency of the forecasting of products

Monitors inventory levels and strategies with manufacturing and PLMA to develop stock quantities to satisfy rushed customer orders

Established and maintains communication with internal/external suppliers to improve lead times, and other issues concerning to raw materials

Evaluate and implement PPCs and TPC's and support other activities related to the planning function ( e.g. update lead time and re- promise databases, etc.)

Inventory turns increased.

Inventory Controls to reduce usage of Reels

Monitor and Evaluate Reel Inventory on hand, to help us avoid stock outs.

Applied Lean Principles to reduce Reel Storage space and reduce costs.

NPI work to engage Technology, Engineering, Production and Product Line Management teams in update of progress order to meet launch dates.


Kaizen Blitz: Polishing Station 2010

Active Participation on Launch of PNP-EDGE products 2009.

Plug&Play Reduction lead time 2009.

Operations Excellence Award 2007.

Kaizen: Inventory Cost Reduction on PNP products for $117K 2007.

Develop a Reel Prototype to reduce reel size and maximize number of pieces shipped, built from material environmentally friendly at time to dispose material that help us improve in 33% our inventory management, as well that reduce 25% costs.

Transborder Logistics

Logistics Coordinator

April 2002-November 2004

(Freight Company with Service Door to Door U.S.-Mexico)

Main Responsibilities:

To Find Loads on website database.

Negotiate Freight Cost.

Review contracts and agreements.

Coordinate 7 drivers to keep them running with most of loads possible

Avoid having layover situations.

Budget Management $20K/Expediting T-Checks.

Doing Phone call appointments to deliver loads.

Assisting drivers with any issues during their Travel, in order to have on time delivery.

Kern-Liebers (Resortes K-L De México)

Production Planner

September 2001-April 2002

(KERN-LIEBERS USA. precision springs made from steel strip and wire, stamped-bent parts and components for textile machinery, Metal springs for vehicle safety systems. The group headquarters is located in Germany.)

Main Responsibilities

Analyze Forecast Data

Develop and load MPS.

Release production plan.

Coordinate shipments throughout KanBan system with Local Customers.

Schedule deliver and pick up time with Carriers.

Inventory Management of Steel Reels as Raw material.

Magnolia International (Brooklyn Bow International)

Production General Supervisor

August 1998-September 2001

(Apparel, Finished Products from Fabrics & Similar Materials)

Main Responsibilities

Responsible for production Performance (75 People)

Production and Inventory Control from Ribbons, packaging material and MRO.

Receiving, stocking, order filling, packaging, shipping,

Manage Weekly Shipments

Main Customers: Vanity Fair, Godiva. Carter’s apparel.

Banca Serfin S.A. de C.V.

Account Branch Executive.

June 1990 to February 1998

Main Responsibilities

Promote Financial, Investment and Service Products

Negotiate Interest Rates for customer investments

Customer Service

Mortgage and Credit Analyst

General Accounting Knowledge

Cash handling experience

Skills /Competences

Managing Finances(Budgeting, Costing, Resource Allocation)

Inventory Management (VMI Programs, ABC Analysis, MRO Control, JIT.)

Microsoft Excel skills (VLOOKUP’s pivot tables, Proficiency y spreadsheets)

Knowledge & experience with Lean Principles and manufacturing processes.

Continuous Improvement Training.

Management Systems (ISO 14001-9001).

5 Why’s Root cause analysis.

K-T Decision Making Analysis.

Reverse Logistics.

Management and organizational skills (prioritize, plan, assign, delegate, control).

-Good communication skills (open and confidential communication style)

-Good strategic and planning skills, ability to translate strategy to operational plan and execute.

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