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Customer Service Administrative Assistant

Kissimmee, Florida, United States
October 31, 2018

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Self Starter Quick Learner Self-Motivated Problem Solver


Remarkably gifted, energetic, results oriented individual with a considerable amount of experience in customer

service, clerical environments, and leadership opportunities to enhance and incorporate progressive forward

movement innovations and strategic planning strategies. Hardworking, effective multitasking skills, and

detail-oriented abilities with outstanding leadership, motivation, and communication skills.


- Excellent Communication and Interpersonal Skills

- Excellent Customer Service and Public Relations

- Ability to Follow Oral and Written Instructions

- Ability to Prioritize Multiple Tasks

- Functional and Technical Skills

- Ability to Work Effectively a Team or


- Promotes a Positive Image

- Professional Manner on Confidential Issues

- Extensive Microsoft Office Skills and Experience


Secretary/Office Manager: Prepare invoices, reports, memos, letters, financial statements and other

documents. Answer phone calls and direct calls to appropriate parties or take messages. Greet visitors and

determine whether they should be given access to specific individuals. Read and analyze incoming memos,

submissions, and reports to determine their significance and plan their distribution. Perform general office

duties, such as ordering supplies, maintaining records management database systems, and performing basic

bookkeeping work. File and retrieve corporate documents, records, and reports. Prepare responses to

correspondence containing routine inquiries. Coordinate and direct office services, such as personnel issues,

and housekeeping, to aid executives. Process payroll information. Supervise and train other clerical staff and

arrange for employee training by scheduling training or organizing training material. Meet with individuals,

special interest groups and others on behalf of executives.

File Clerk: Keep records of materials filed or removed. Add new material to file records or create new records

as necessary. Perform general office duties such as typing, operating office machines, and sorting mail. Track

materials removed from files to ensure that borrowed files are returned. Gather materials to be filed from

departments or employees. Sort or classify information according to guidelines. Find and retrieve information

from files in response to requests from authorized users. Scan or read incoming materials to determine how

and where they should be classified or filed. Place materials into storage receptacles, according to classification

and identification information. Assign and record or stamp identification numbers or codes to index materials

for filing.


09/2014-08/2018 Administrative Assistant III City of Little Rock Little Rock, AR

06/2013-08/2014 IPA Agent/Dental Assistant Harmony Health Clinic Little Rock, AR

08/2012-02/2013 Rehabilitation Technician Synergy Treatment Center Memphis, TN

07/2010-12/2010 Electronic Records Archiving Clerk PeopleMark Memphis, TN

12/2009-07/2010 Inventory Control Clerk Prologistix Memphis, TN


Southwest Technical Community College Business Administration Degree (Pending) Memphis, TN

Kissimmee, FL 34758


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