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General manager

Location:
Rockford, Illinois, United States
Salary:
55000
Posted:
October 29, 2018

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Resume:

Janine Pena

Proprietor

Rockford, IL *****

ac7jpo@r.postjobfree.com

779-***-****

Highly proactive manager with 9years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations.

Authorized to work in the US for any employer

Work Experience

Proprietor

Outback Steakhouse

May 2010 to November 2015

1478 S Azusa Ave

Proprietor of the year 2011, 2013, and 2014 ?

Boosted gross yearly sales from $2.2 millionto $2.9 millionin the period of 2010 and 2015. Developed 4 Front of House managers.

Prepared program operating budgets, budget reports and other financial performance reports. Drove the short-term and advanced promotional planning processes. Analyzed key aspects of the business to evaluate the factors driving results and profits. Exceeded sales goals by at least 4% for 8 quarters in a row Supervised kitchen staff of 20 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down.

Consistently stayed under monthly controllable expense budget. Drove food costs down by 33% by effectively improving inventory procedures and reducing spoilage levels.

Managed food delivery for 200+ guests for special events Responsible for coordination of up to 18 servers in restaurant with capacity of 200. Supported all kitchen operations when chef was absent. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock

Estimated amounts and costs of required supplies, such as food and ingredients Greeted each customer with friendly eye contact

Helped with preparation, set-up, and service for catering events Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary Kept dining room and kitchen area clean by implementing standards Created a great place to eat, drink, relax and have a fun atmostphere for outbackers and guests. Front of the House Manager

Outback Steakhouse - Moreno Valley, CA

March 2007 to May 2010

92553

Carefully interviewed, selected, trained and supervised staff. Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Interacted positively with customers while promoting hotel facilities and services. Organized special events in the restaurant, including receptions, promotions and corporate luncheons.

Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.

Correctly calculated inventory and ordered appropriate supplies. Strategically developed effective marketing plans to increase sales and profits while managing costs.

Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Led and directed team members on effective methods, operations and procedures. Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Developed, implemented and managed business plans to promote profitable food and beverage sales.

Conducted timely performance evaluations for all front of house staff. Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.

Promoted the business through participation in and sponsorship of community events. Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

Created fun team building activities to engage staff in up-selling to meet revenue targets. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

Reduced labor costswhile maintaining excellent service and profit levels. Server, Bartender, Key, Headwait

Outback Steakhouse - Covina, CA

September 2002 to October 2006

91722

Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Organized special events in the restaurant, including receptions, promotions and corporate luncheons.

Correctly calculated inventory and ordered appropriate supplies. Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.

Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

Created fun team building activities to engage staff in up-selling to meet revenue targets. Server, Bartender, Key, Certified Trainer

Outback Steakhouse - Rockford, IL

August 1996 to September 2000

61108

Carefully interviewed, selected, trained and supervised staff. Actively participated in ongoing customer service programs to build sales and rapport in the community.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Led and directed team members on effective methods, operations and procedures. Prepared for and executed new menu implementations. Promoted the business through participation in and sponsorship of community events. Education

associates in Accounting and Business Management

Rock Valley College - Rockford, IL

Additional Information

Skills

Service-oriented Inventory control and record keeping Strong work ethic Proven cost-control expert

Passion for customer satisfaction Conflict resolution techniques Natural leader Results-oriented

Excellent verbal/written communication Business operations expertise Professional demeanor Top-rated sales performance

Profit and loss understanding



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