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Customer Service Microsoft Office

Hollywood, FL
October 27, 2018

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Leonard Novembre

Miramar, FL ***** • • 954-***-****


- BBA in Management Information Systems with 4 years of work experience

- Skilled at supply chain logistics, managing inventory, customer service, and administrative responsibilities

- Four years of coursework and work experience in Microsoft Office, QuickBooks, SQL, and JavaScript

- Given commendations by customers due to people skills

- Energetic and creative worker capable of working with people to deliver positive results and build solid relationships with consumers and co-workers OBJECTIVE

To use my education as a Management Information Systems (“MIS”) major to find a job or internship where I can incorporate what I’ve learned through relevant coursework to gain valuable hands-on experience.


Bachelor of Business Administration in Management Information Systems - July 2018 Florida International University - Miami, FL


Amazon Sortation Center MIA5 – Miami, FL – June 2017 to August 2018 Sortation Associate

- Performed several essential functions in warehouse including building pallets, processing packages inbound and outbound with the use of a scanner as well as company computer system

- Communicated information about volume amounts and procedures to process volume Babies R' Us - Pembroke Pines, FL - April 2016 to May 2017 Baby Gear Associate/Back of House Associate

- Performed all essential back of house duties including processing trucks and stocking the floor

- Oversaw and helped supervise Baby Gear, Furniture/Bedding, and Infant Care departments of store

- Organized and maintained paperwork containing product information and customer orders

- Made customer orders via telephone and online

- Helped achieve a 20 percent increase in customer satisfaction Memorial Manor Nursing Home Volunteer - Pembroke Pines, FL - November 2012 to December 2014

Activities Volunteer

- Conducted social activities among the residents

- Helped organize and file paperwork for the facility

- Relayed information from residents to nurses to better assist their care

- Cleaned various work stations in nursing home, kept stock of food inventory SKILLS

- Adobe Photoshop

- QuickBooks

- Microsoft Office

- JavaScript


- Fluent in English

- Fluent in Haitian Creole

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