**** ** ********* *******, **** ST. LUCIE FL. 34952
o Highly skilled, friendly and enthusiastic worker who consistently meets and exceeds goals. Independent and quick-thinking team player seeking a role offering increased responsibility. o Motivated customer service specialist with over 16 years retail experience in a fast-paced, team-based environment.
o Patient and empathetic customer service representative with extensive background in conflict resolution and customer care.
o Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
o Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. o Excellent communicator with 7-8 years in a demanding call center environment as a Customer Service Representative.
o Self-motivated with exceptional communication and computer capabilities. SKILLS:
Knowledge in Microsoft Word
Type at least 40wpm
Great communicable skills
Creative problem solver
Multi-line phone talent
Trusted key holder
Strategic sales knowledge
Credit card processing
Strong client relations
Training development aptitude
Server/Bartender The Original Tiki Bar & Restaurant Fort Pierce, FL o Greet customers with a positive attitude and made sure their experience was fun and delightful o Ensure prompt service
o Consistent end of night closing and cash balance accuracy February 2013-April 2018
Server/Bartender St Lucie Draft House Port St. Lucie, FL o Greeted customers with a positive attitude and ensured exceptional atmosphere and service o Made sure the register was accurate
o Managed inventory and stocking for bar
February 2011-February 2013
Server Cowboys BBQ & Steak Co. Fort Pierce, FL o Welcomed customers with a positive attitude made sure their experience was great o Responsible for register to confirm accurate change was delivered to customer o Bussed tables and ran food
June 2008-March 2009
Customer Service Representative NuCO2 LLC Stuart, FL o Problem solved consumer NuCo2 tanks over the phone o Managed accounts payables and organized paperwork for customer accounts o Ensured customers satisfaction and resolution by the end of the call maintaining a positive attitude during all phone calls
September 2006-June 2008
Customer Service Specialist Advanced Communication Group Stuart, FL o Ensured accounts were up to date with phone and internet services, confirming customer satisfaction
o Recorded and logged all phone calls
o Made sure sales numbers were increased weekly
July 2004-June 2006
Customer Service Representative Policy Studies Inc Port St. Lucie, Florida o Helped parents with inquiries regarding their child/children's health coverage o Assisted parents with enrollment paperwork and payment process o Remained calm while dealing with conflict resolution due to lapse in coverage EDUCATION:
2003 High School Diploma: Hilton High School, Hilton, NY