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Employee Relations Customer Service

San Antonio, TX
October 26, 2018

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***** *** ******* **. ****, TX **493 Ph. 908-***-**** Email:

Business Oriented Senior Human Resources Strategist

Highly skilled Human Resources Leader with over 15 years of experience providing strategic HR support to global business leaders in matrixed organization with client groups of 3500 employees (US / International). Focuses on building top talent and teams to drive business success. Utilizes knowledge and experience from a variety of industries to provide a broad range of business and people solutions. Experience planning and executing change initiatives (M&A, Business Reorganizations / Restructuring). Aides leaders in connecting human capital with business strategy, resulting in clear alignment of success metrics across the business, uses business intelligence & succession planning tools to drive human capital strategy. Savvy Business Partner, Trusted Advisor & Coach sought after by peers and leaders when tough decisions need to be made. (Six Sigma Black Belt / Military Veteran)

- Performance and Talent Management Expert, leads and facilitates all talent management sessions for the business

- Strong business and HR acumen - uses knowledge of HR and business to lead, guide, coach, & mentor

- Experience building and executing talent strategies / processes, using analytics & data to drive business actions

- Advises, coaches and consults business leaders on people and operational matters

- Comprehensive knowledge and experience in Organizational Development, Recruiting, HR Consulting, Talent Development & Compensation Planning

- Assesses, develops, and implements corporate and business strategies, to lead organizational and cultural change

- Extensive experience managing dispersed teams, both US and International in operations and HR

- Knowledge and experience with various talent development tolls (MBTI, DISC, 360, FIBRO-B, etc.)

- Provides HR and operational support to C-Level executives and their business teams’ globally

- Uses analytics to assess the organization, provides data based workforce solutions for current & future needs


Talent Management

Executive Compensation

Performance Management

Organizational Development

Recruiting / Talent Acquisition

Labor Relations

Employee Relations

Workforce Planning

Change Management

Negotiations / Influencing Skills

Mergers & Acquisitions

Engagement / Culture Change

Executive Coaching

Organizational Effectiveness

Succession Planning



Division HR Director Illinois Tool Works January 2015 - Present

Provides Strategic and Tactical HR support for 3 business units, reporting to 3 VP/GMs ($700MM); responsible for supporting multiple sites in the US, Mexico, and Germany. HR Team consist of 5 direct reports providing generalist support to diverse populations of manufacturing, distribution center, marketing, sales, and shared services teams (finance, sourcing, accounting, IT, logistics, and customer service). Key duties include executive coaching, recruiting / talent acquisition, leadership development, change management, employment / business investigations, culture management, succession planning, compensation planning, workforce planning, performance management, and employee relations.

• Sales Team Restructure: Reduced sales team by 15% and realigned territories to better align with customers; organic growth for business units’ not meeting company targets, changed sales compensation to drive better alignment with growth targets, teams achieved 6% revenue growth exceeding growth target 3 consecutive quarters

• Business Integration: Aided business leaders in combing two business units, lead all efforts around change management (from strategy development to plan completion), analyzed the workforce and identified over 25% redundancy across work streams, shared data with business leaders, conducted assessment of talent, developed implementation plan for changes, saved over $500K in overhead cost

• Culture Change: Partnered with business leader to assess culture of high attrition, conducted surveys, and interviews, identified gaps around pay and job duties, created written summary of findings with proposed actions, obtained leaders buy in, implemented over 30% of actions year to date

Senior Director, Human Resources

The Hertz Corporation June 2010 - January 2015

HR Leaders supporting Corporate & Field IT, Customer Service, Finance Shared Service, Sales, and Retail Support (10 VPs / Directors supporting of 26,000 employees). Strategic business partner created and drove talent acquisition, organizational development, organizational effectiveness, compensation planning, performance management, and employee relations for to multiple client groups. Responsible for conducting and leading employee investigations across the business. Expertise in recruiting, talent management, leadership development, executive coaching, organizational development, assessments, HR analytics, learning and development, & compensation planning. Led change management efforts across multiple business platforms. Led the North America HR Shared Service Center (payroll, benefits, onboarding, HRIS) supporting 26,000 employees using call technology and computer aided contact management system.

• Succession Planning: Leads succession planning for 4 global business units; partners with each leader to identify successors for all key roles; enhanced talent pool through recruiting, development plans and stretch assignments

• Talent Development: Led global MBA rotational program (36 months), recruited, assessed, selected team members for assignments across Finance, IT, HR, & Operations, track record of high caliber hires, 90% retention year 1, presented program to large groups of MBA graduates at 10 to 15 colleges eacg year

• Acquisition: Led efforts to acquire a $100M company, spearheaded the integration of team members & policies, ensuring continuity of operations while realizing 18% ($18M) in synergies & redundant cost

Regional HR Advisor (Director)

EnCana Oil and Gas February 2009 - May 2010

Directed regional HR operations, 500+ FTEs & 200+ contractors, at 7 offices, 50+ well-sites, and multiple satellite warehouse operations in Texas & Louisiana in support of natural gas mining, exploration, and sales. Direct HR support to Regional VP of Operations, the leadership staff, office & field employees. Managed recruiting, workforce planning, talent management, performance management, compensation planning, leadership development, leadership coaching, & change management initiatives. Created and managed workforce planning. Leads all investigations for the business unit related to employees or business. Provided programs and learning opportunities to align employees with the organization’s culture, strategies, and vision.

• Talent Development: Partnered with recruiting team & local community college to create an apprentice program, hands-on field training and classwork program, selected 12 apprentices for the pilot, hired 10 of 12 trainee’s year 1, reduced recruiting cost by $200K, solved critical shortage in skilled labor recruiting

• Driving Change: During multiple reorganizations of field and corporate resources, outlined organizational change strategy, partnered with internal & external resources, to develop & implement strategic plan for leaders and their teams, over 75% of management trained & certified on driving change, aiding in consistent deployment of the strategy across the business

Sr. Human Resources Manager

Honeywell Aerospace November 2006 - February 2009

Multi-site HR leader, defense manufacturing sites & distribution center, 900 FTEs, managed $3 million budget., responsible for performance management, compensation planning, employee / labor relations, staffing / recruiting, & training. Direct report to division HR Director, matrix reporting to 2 site Sr. Directors. Supervised four direct reports with strategic and tactical responsibility for three facilities. Conducted or led investigations for multiple business units related to employees or business. Led HR functional initiatives (footprint reductions, factory improvements, leadership top grading, globalization, & bench strength improvements).

• Organization Change: Led strategic offshoring, 75% of factory & warehouse moved to Malaysia, aided in having over 900 work instructions, policies & SOPs translated for new workforce, designed training for 20 managers & 50 employees, transition began 2 months ahead of schedule, resulting in cost savings of $250K

• Building Organizational Capability: hired over 50 Lean Six Sigma resources in 6 months, team charged with identifying cost savings & implementing operating process throughout entire supply chain, year 1 team saved over $200MM & improved productivity by over 10% at 20 factories around the world

Regional HR Manager / Plant HR Manager Campbell Soup Company May 2004 - November 2006


MBA - Business Administration (4.0 GPA) - Grantham University

MS - Industrial / Organizational Psychology - Capella University

MS - Foundations of Education (Education Administration - Troy State University

(ABD) PH. D - Industrial / Organizational Psychology (2015) - Capella University

BS - Psychology - University of Maryland University College


• 15+ years Human Resource Management experience

• 13 years Employee Relations experience (union and non-union environments)

• 14 years Leadership Development experience (program develop, metrics, communication, and facilitation)

• 10 years broad based Change Management / Organizational Development experience

• 15 years of experience Training and Training Program Developing (formal / OJT / online)

• 14 years Recruiting experience up to VP level; experience with high volume recruiting up 200 candidates per month

• Experience leading and implementing organizational change: TQM, TPM, Lean Manufacturing (Six Sigma)

• Excellent communication & interpersonal skills (written / oral); Strong analytical & problem solving skills

• Executive Human Resources Management and Consultation Graduate Certificate

• Center for Creative Leadership – Leadership Development Program

• Wharton Business School - Executive Leadership Development

• Executive Compensation Training IHR - (213 Training Hours)

• Lean Six Sigma - Black Belt

• Myers Briggs Certified

Military Career - (Honorably Discharged) US Air Force Veteran with multiple assignments globally

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