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Service Customer

Meriden, CT
October 24, 2018

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Faye A. Marklinsky

*** ****** ******, ******, ** 06514


Clerical Summary

Well-organized and adept at multitasking and prioritizing. Strong verbal and written communication skills; able to type 30-35 wpm. Excellent interpersonal skills and customer service. Computer skills include Microsoft Word, Excel and Outlook.

Employment History

Courtney Honda

Receptionist Milford, CT 03/2016 – 03/2018

Answered 25 line phone system and directed phone calls to appropriate personnel.

Assisted the customers over the phone as well as in person.

Cashier for the service and parts department.

Assisted customers upon them checking out of the service and parts department.

Brandfon Honda Branford, CT 04/2015 – 02/2016


Answered a multi-line phone system and directed to the appropriate personnel.

Assisted customers over the phone as well as in person.

Received invoices on a daily basis for vehicles coming in and created stock numbers for each vehicle.

Creates all paperwork needed for vehicle swaps to and from dealers.

Posted swap vehicles into inventory.

Acura of Milford Milford, CT 03/2014 – 02/2015

Warranty Clerk

Answered the multi-line phone system and directed calls to appropriate personnel.

Schedule appointments for customers that needed service.

Emailed customers their confirmation of upcoming service appointments and any recalls on vehicles.

Submitted warranty claims for open recalls as well as factory warranty for clients vehicles.

Collected payments from customers upon them picking up their vehicles from service.

Collected deposits from new car customers.

Partyka Chevrolet Hamden, CT 01/1996 – 02/2014

Office Clerk

Answered a multi-line phone system and directed calls to appropriate personnel.

Made copies of documents and faxed documents.

Entered information for all customers regarding their vehicles.

Scheduled service appointments for customers.

Entered data for billing of accounts receivable and accounts payable.

Created and typed documents using Microsoft Word.

Submitted warranty claims for clients vehicles.

Contacted warranty companies to verify that clients claims were paid in full.

Used ADP and Reynolds & Reynolds computer system to verify payments.

Collected time cards and processed payroll for all employees on a weekly basis using ADP program.

Collected payments from customers when they picked up their vehicles from the service department.

Balanced cash drawer at the beginning and ending of each day.

Filed customers records for vehicles on a daily basis.

Cleaned and organized file room on a daily basis.


Jonathan Law High School High School Diploma Milford, CT 06460

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