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Customer Service Manager

Fresno, CA
October 22, 2018

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Mai Bui Phan **** E. Nevada Ave, Fresno CA ***** 559-***-****

Dear Hiring Manager:

Your advertisement immediately caught my attention because of my education, experience and professional background closely match to what you are looking for. My work experience and coursework at California State University East Bay, and most recently my MBA at Fresno State University are extensively team based. Correspondingly, my knowledge in the areas of Corporate Management, Human Resources and Accounting could be beneficial to a leadership role at your company. During my service with my previous employers, I have improved customer service retention as well as increased customer satisfaction ratings within the services department. These skills will greatly benefit your company in the position. Additionally, I have acquired soft skills such as conflict resolution and effective verbal and non-verbal communication, which is effective in any collaborative team-based environment. To further acquaint you with the specifics of my qualifications and professional background, I have enclosed a copy of my resume for your review. After you have examined my resume in detail, I would be happy to answer the questions you may have. I am available by email at at your convenience. I hope you will consider me for this position and I look forward meet with you to discuss how my managerial and professional skills could benefit your company in more details. Sincerely,

Mai Bui Phan

Mai Bui Phan 4546 E. Nevada Ave, Fresno CA 93702 559-***-****

OBJECTIVE Seeking for a full time position


EMBA – Executive Master in Business Administration August 2018

CALIFORNIA STATE UNIVERSITY, EAST BAY – HAYWARD, CA Business Administration – Corporate Management / Accounting / Human Resources June 2016



● 10 years in the financial service and banking industry

● 7 years of management experience

● Recognized as a client relation specialist

● Improved customer retention over a span of 5 years and increase customer satisfaction ratings

● Team oriented and conflict resolution skills

● Result oriented and focuses on customer satisfaction

● Effectively motivates associates through continual guidance, direction, development and coaching

● Can-do attitude with willingness to help at all times

● Dedicated to providing excellent customer service and making operational and procedural improvements




October, 1 2010 – 2016

Duties include processing loan application and desktop underwriter submission. Attain supporting documents from customer, clear underwriting/doc conditions and draw final loan docs. Similarly, duties include setting up signing with the title company.


September, 1 2007 – 2010

Duties include but not limited to monitoring daily activities of customer support teams, improves service quality and increase sales by developing strong knowledge of our company’s products and services. Similar duties include providing high level product and leadership support to representatives and clients. I am valued as an effective communicator in a team based environment, to maintain clear defined expectations and to resolve customer questions as well as complaints. TELLER – CUSTOMER SERVICE MANAGER – BANK OF AMERICA July, 2 1999 – September, 1 2007

Duties include verifying bank account information, lobby management, ordering, balancing cash, take deposit, payments and wire transfer. In addition, duties include sales and customer referral to in house financial products and services.

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