PH: 347-***-**** • EMAIL: email@example.com
CAREER SUMMARY & OBJECTIVE
I have implemented several procedures and documents to ensure a more organized and efficient workflow for myself, management and other staff members. I would like to obtain a position in an established organization where my skill set can be utilized efficiently and strengthen with time and growth within.
The Firshein Center for Integrative Medicine 2015-2017
Manager/Executive Assistant/Patient Coordinator
Finalize fee schedules on all services, procedures and supplements to ensure practices revenue was on track.
Greet patients and provide concierge service, schedule appointments, submit and monitor prescriptions.
Prepare and submit all requested medical record, complete requisition forms for all testing’s.
Maintain inventory for office supplies and place orders.
Track and prepare products for shipments
Create, organize and prepare patient charts.
Head liaison in charge of handling all business with DNA research company based out of overseas for skin care products and diet imbalance testing.
Handle all outstanding invoices and billing from laboratories and insurance companies, answer phones, reply to emails, and faxes daily. Collected payments and closed out books at the end of the day.
Created informational pamphlet for new employees, as well as existing employees, to serve as a baseline to ensure all tasks are handled properly and in a timely manner.
Access Staffing Agency 2014-2015
Support Coordinator & Case Manager
Follow up with members regarding current health status; inform nursing staff, case managers, social workers, and management staff of any changes, or critical incidents.
Request supplies and services for the members, i.e.: home supplies, personal care assistant services, in home emergency devices and transportation.
Submit requests for authorizations to companies for services and supplies requested by members.
Track and update grid daily to meet monthly quota.
Assessing clients to prepare them to obtain and maintain employment.
Maintain continuous follow up with clients until employment was obtained.
Enter and submit confidential documents into database.
Contact successful clients to provide them with incentives and additional services they were eligible for.
Maintained spreadsheets and submitted to management daily to provide information for placement goals to all senior staff members.
Well Care Health Plans of New York 2011-2014
Created spreadsheets for managers to keep track of members as well as developing a report to keep track of teams’ workflow which assisted in overall Quality control for Enrollment department.
Proofread all applications submitted for coverage to ensure accuracy.
Correspondence with clients, field representatives, managers and supervisors to ensure quality of outstanding applications.
Assign tasks to provider operations team using Sales Force & Xcelys in order to assist providers, as well as physicians with their requests to change and update contract information and/or practice status.
Physical Medicine & Rehabilitation 2009-2011
Greet patients at front desk, prepare charts for therapy, call clients to remind them of appointments and to reschedule.
Obtain intake information via Attorneys, to register new patients and reach out to other medical facilities to obtain records.
Update company grid and spreadsheet to monitor weekly patient attendance. Maintain calendar daily, filing, faxing, copying, and answering multiple phone lines as well as other miscellaneous office duties.
Strong and very competent managerial & administrative background, experience with Quickbooks and A/P & A/R
Proficient in Microsoft Office, MAC and experience with SAP
Excellent communication, customer service, and troubleshooting skills
Bilingual in Spanish
Experienced in legal and advertising industry
Use of medical equipment: EKG, PFT, topical allergy testing preparation, centrifuge machine, preparing B12 injections & intravenous bags as well as dictation, patient prep, medical terminology and various medical assistant responsibilities
Manage accounts with all shipping companies FedEx, DHL, USPS & freight lines (local & international)
EDUCATION & CERTIFICATIONS
DeWitt Clinton High School - Graduated 2001
Certified CAC –Certified December 2012