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Customer Service Manager

Location:
Irving, Texas, United States
Salary:
35,000
Posted:
October 21, 2018

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Resume:

Christi Pace Resume

EDUCATION

DeVry University- Irving, TX

Project Management-In process

Clayton State University - Morrow, GA

August 2017-Bachelors in Administration with Concentration in Organization/Leadership

Griffin Technical College - Griffin, GA

May 2012-AA in Business Management with Certificates in Human resource/Small business/Leadership

Newnan High School - Newnan, GA

2003-Diploma

WORK EXPERIENCE

Data Entry/Order processing Operator

Luxottica - Dallas, TX - August 2017 to Present

Process orders in SAP and LMS system. Key orders, clear up errors on error report, call customers to verify orders, send notifications, setup Reports, and make changes if necessary.

Doc Prep

JPMorgan Chase - Lewisville, TX - May 2017 to June 2017

Receive applications, Open envelopes and verify contents, Remove staples, paperclips, etc. to prepare documents for scanning.

Collections Specialist

ETAN industries - Dallas, TX - January 2017 to June 2017

Take incoming customer service calls. Make outbound calls to assist customers with payments and service restoral. Resolve customer problems and escalating issues when necessary. Work as part of a team. Utilize “top down” negotiation technique to secure payments on delinquent accounts. Exercise good judgment, in accordance to company and client policy and procedures. Set payment arrangements in accordance to client policy. Accurately update and document customer accounts. Task while maintaining integrity and quality of service. Provide a high level of customer satisfaction to both internal and external. Work with Epic and CRM payment systems and ICOMS. Continuously improve service delivery.

Rebate Administrator

Facility Solutions Group (Contract) - Dallas, TX - August 2016 to January 2017

Perform duties that include responding to Perform duties that include responding to incoming emails, fill out rebate applications, creating invoices, and answering calls concerning rebates. Work with Rebate Manager in researching the qualification process for multiple rebate/ incentive programs offered by utility companies across the US. Updated Rebate log sheet.

ASSISTANT IN FINANCE & GRANTS & CONTRACT ADMINISTRATION ASSISTANT

Morehouse School of Medicine - Atlanta, GA - June 2010 to August 2015

Perform general office administration duties that include composing documents and creating databases using Microsoft Word and Excel, Banner, and FITS, FRITIGT, GAM (internal databases), Manage Personnel Log, BDMS; provide administrative support to the Office Manager; and interact with students and other levels of management. Maintain accurate records of invoices and billing information. Identify mandatory cost share & matching, Journal Entries, Budget Changes, Budget Reconciliation, and read Grants award letters, Manage Personnel Log. Scan and match invoices and pay invoices for Accounts Payable. Manage Post-award activities. Sets up award in financial system (Banner). Distributes award information to PI's, Co-PI's,

Administrators and relevant staff. Schedules and organizes meetings, Drafts general correspondence and presentations and proofreads various documents. Work independently and with a team on special projects. Manage employee’s vacation & sick time on calendar. Receptionist; Answer incoming calls and transfer to appropriate employee/manager.

EVENT SPECIALIST

InterCall - Newnan, GA - April 2004 to May 2010

Managed advanced audio, Web, video and event services for assigned premier accounts; independently resolved customer issues; built relationships with the sales force and the customers of premier accounts; assisted supervisor when needed by overseeing floor operations; provided assistance to other team mates by managing additional account calls; and provided troubleshooting for conferencing technology problems.

SALES ASSOCIATE

The Avenue - Newnan, GA - August 2003 to March 2004

Managed cash register activity for purchases, returns and exchanges in compliance with store policies; handled large sums of cash and credit transactions; balanced and closed cash drawer at the end of duty; assisted with store opening and closing responsibilities; assisted with inventorying and displaying merchandise; contributed to store sales by interacting with customers to develop repeat sales; recommended customer clothing and accessory selections; resolved customer complaints.

Training Classes

• Budget Queries & Transfer

• Purchasing Goods & Service

• Grants Account Management

• Accounting Transactions

• Time Entry Approval & Reporting

• HIPAA training

Professional Accomplishments:

• InterCall, Value System Award of the Month, 2007

ADDITIONAL INFORMATION

10 plus years of hands-on customer service experience with demonstrated strengths in Customer Service, Human Resources, data entry, order processing and Retail. Strong interpersonal skills, problem solving and technical troubleshooting competencies, excellent computer skills, detail oriented, works well under pressure and delivers quality performance. Worked for a Real Parents (non-profit organization) with helping the homeless with supplies and shelter.



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