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Training Specialist / LMS Admin

Location:
Houston, TX
Posted:
October 23, 2018

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Resume:

Martha Rhenee Newsome, MBA Talent Development Executive

ac7g2b@r.postjobfree.com 832-***-**** Stafford, Texas

Dynamic, innovative, and highly competent staff training and development professional, with ample experience designing and delivering engaging curriculum that optimizes performance. An effective mentor, leader, and collaborator with an aptitude for project management, business development, and human resources administration. Communicative and personable adept at leading a diverse group of autonomous individuals to work diligently towards a shared vision or goal. Areas of Expertise include:

Organizational Development

Lean Team Building

On Boarding Processes

Learning Systems Analysis

Stakeholder Communication

Contract Negotiations

Reports Processing

Staff Training & Leadership

Learning Gap Assessment

Professional Experience

THE UNIVERSITY OF TEXAS AT AUSTIN -PETEX 2015 to 2016

An extended campus providing cutting-edge global learning solutions for professional in the Oil & Gas Industry.

Learning Manager

Performed a full scope assessment of the agency’s blended learning program, reviewing content updates, marketing campaigns, pricing, and new course development. Managed the daily operations of a 10K sq. ft. learning facility. Oversaw course offerings and reviewed the continuing education credit program. Led recruitment efforts and facilitated the onboarding of leading industry instructors. Monitored the effectiveness of university relationships and adjusted strategies as necessary to maintain brand awareness for related industries. Collaborated with external clients to develop custom training modules and curricula. Resolved escalated customer service issues

Key Accomplishments:

Boosted course sales after implementing a new marketing plan that successfully rebranded services.

Secured more than $2.5M learning and development contracts.

Reduced learning center expenses by more than 20% in less than one year.

Ensured that learning team’s efforts are consistent with organization’s policies and practices.

CHEVRON PHILIPS CHEMICAL, LLC 2013 to 2015

A leading producer of polymers with a workforce of over 5K associates.

Learning and Development Specialist

Worked closely with facilities project manage to complete a build-out of a 13K sq. ft. state-of the-art learning center. Developed daily operational procedures and oversaw the hiring and training of staff. Oversaw the development of budgets and reporting. Ensured cost effective procurement and monitoring of ROI. Owned responsibility for maintaining the learning management system for a global employee population. Uploaded classes; coordinated registrations; built departmental curriculum; resolved log-on issues; generated completion reports; and managed system outage resolution. Conducted a new hire training class. Educated leaders in the best strategies for Learning & Development to mitigate training gaps, improve employee knowledge and performance. Educated leaders on the most effective college recruiting processes and procedures to mitigate scheduling challenges and succession planning.

Key Accomplishments:

Increased learning center utilization and reduced expenses for off-campus venues by $250K within the 1st year of opening learning center.

Optimized learning center budget and reduced operational expenses by 20%.

Reviewed all learning vendor contracts and billing agreements and successfully re-negotiated all contracts that did not align with procurement procedures and policies, reducing vendor expenses by $50K.

Participated in the revision of the Diversity & Inclusion program.

Demonstrated exceptional ability to take initiative and be flexible in a fast-paced, deadline-driven environment.

Consistently surpassed all performance metrics to achieve departmental goals.

AON HEWITT 2011 to 2013

A human resource business outsourcing consulting services agency with 500 offices worldwide.

Learning System Analyst

Interfaced with clients on best practices for the successful operation of learning management system, managing a high volume of requests while consistently meeting service level agreements. Acted as an advocate for clients to improve learning objectives and system performance. Supervised a team of transactional LMS coordinators that assisted with updating LMS procedures and processed client’s employee requests regarding system issues.

Key Accomplishments:

Met service level agreements for clients by ensuring that all system requests were resolved on time with accuracy rate of at least 98% over a 2-year period.

Trained a team of analysts located Mumbai and followed up on all escalated inquires and met service level agreement and documented in CRM on –time and with 100% level of accuracy.

Conducted department training gap survey and analyzed the results to identify employee training needs and made recommendations to resolve training issues.

TEXAS WORKFORCE SOLUTIONS 2007 to 2011

A provider of job training solutions to support human resource operations in 13-Texas counties.

Business Consultant

Provided strategic guidance to external employers in the administration of HR policies and procedures, ensuring adherence to regulatory compliance. Coached clients and acted as an advocate in pursuit of the continuous improvement of talent acquisition objectives. On-boarded and trained new business consultants. Interim supervisor for business consultants when manager was out of office.

Key Accomplishments:

Resolved 100% of all learning system issues to assist employees with completion of certification.

Improved certification rates of state and contracted employees from 20% to 98%

Recognized several times for achieving the top sales in providing human resource services to employers in the surrounding 13-counties.

Education & Training

Master of Business Administration in Human Resources Management

(Delta Mu Delta -International Honor Society of Business)

American Intercontinental University

Bachelor of Business Administration in Finance and Accounting

Texas Southern University

Professional Development

MS Office – Lync – Oracle – Kronos – PeopleSoft – SharePoint –CRM-Siebel – SuccessFactors-LMS

SumTotal LMS – SAP – Project Management -Articulate Storyline



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